Stayed here twice over our holiday (At the Pacific), the hotel is set in a stunning location, the facilities are very high quality and they are just as you would expect from a hotel that markets itself as a 5 star hotel. Staff are excellent and very helpful, any issues we had were immediately sorted. We would happily stay here again.
The but...... everything is expensive once inside. Any extras, food particularly were expensive when you compare it directly to eating the same food in the city. The shuttle bus into the city was an excellent service, but getting home is more of a risk as the buses run hourly and it is first come first serve. Plus there are some gaps - no bus at 1900 for example. If I were a cynic it would be so that people cannot easily get into town at evening meal time - making them eat in the hotel. But I may be wrong.
But if budget isn't an issue or western food is what you are looking for then that is not a problem. Just remember that every price you are quoted (as everywhere in Borneo) has 16% put onto it service charge and tax. This includes hotel rooms.
- Sutera Harbour Hotel
- Sutera Harbour Kota Kinabalu
- Magellan Sutera
