This is probably the best placed resort in the Santubong area. The strategic location sees the resort flanked by the sea and the mountain, the view is surreal.
There are wide selection of room types at this resort. There are pool views, hillviews, beach chalets and hilltop rooms and suites. The hilltop accommodation, while having great views, is rather inconvenient, needing van shuttle to go to and fro the other amenities. Due to the spread, there are 2 pools, one near the lobby and the other at the hilltop. The view from the hilltop pool is fantastic, overlooking the South China Sea and Santubong mountain.
There are many interesting nooks and corners in this resort. However, it is really dated and in desperate need of major renovation and some attention to detail.
The staff, while amazingly slow to respond, are really friendly. They could be better trained. The food we had were not overly exciting.
We tried the spa and again, the service was very friendly. However, this has to be the most worst spa treatment we have received. The treatments were akin to the DIY treatments done at home - those ministrations should never be called massages and facials.
Overall, the resort gives a satisfactory holiday. However, I have the feeling that this resort has the potential to be a fantastic holiday destination if the place is spruced up and the services improved.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC