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Hilton Kuching: Guest Reviews

4.0 of 5
Jalan Tunku Abdul Rahman | P.O. Box 2396, Kuching 93100, Malaysia
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Hilton Kuching
Ranked #4 of 39 hotels in Kuching
4.0 of 5 stars 326 Reviews
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326 reviews from our community

Traveller rating
    121
    131
    52
    16
    6
See reviews for
Families
46
 
Couples
139
 
Solo
32
 
Business
34
 
What travellers say
  • Very good(22)
  • River view(9)
  • Executive Lounge(6)
  • Swimming pool(5)
  • Helpful and friendly(5)
Date Rating
Chalfont St. Giles, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Comfortable room with great views”
4 of 5 stars Reviewed 21 February 2012
4
people found this review helpful

We only stayed one night in this very well located hotel but really enjoyed the experience. The room was very comfortable and well equipped and had a great view overlooking the river and the new Parliament building. It was easy and safe to wander out and down to the river and the many eating places around. The reception staff were very helpful with recommendations and even lent us an umbrella.

The buffet breakfast was excellent with plenty of choice for western tastes as well as local.

Room Tip: Ask for a river view
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon Warmington, General Manager at Hilton Kuching, responded to this review
27 February 2012
Dear Guest

A very warm greeting from the Hilton Kuching and thank you for posting a review on TripAdvisor.

We are delighted to read your very positive feedback and that you had an enjoyable and comfortable stay.

I have shared your kind comments with the team and we look very much forward to seeing you again soon.

With warm regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Senior Contributor
41 reviews 41 reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Good location , great choice !!!”
4 of 5 stars Reviewed 19 February 2012
3
people found this review helpful

Our friend recommended this hotel and its a right choice.The hotel within walking distance to shopping center, seafood eatery center and Sarawak river front. The room view is great facing the Sarawak river. Room is spacious and comfortable. We stayed for 4 nights , The service staff is very efficient , our major requests are delivered with no further delays.
The only letdown is we are not good in using bathtub, would prefer to do it in a shower rooms,
otherwise this is a great hotel for our future visits.
Special recommendations to your :
1)Lobby guy, Ismawi ,he is not only courteous, attentive to little details but a very energetic person.
2)Salesperson Fiona Kho who took my reservation and handle with the hotel Security Manager, a minor incident in my room during my stay , efficiently.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon Warmington, General Manager at Hilton Kuching, responded to this review
20 February 2012
Dear Guest

Warm greetings from the Hilton Kuching.

We thank you for your favorable feedback following your stay with us at the Hilton Kuching and we are delighted to learn that you had and enjoyable and comfortable stay. Indeed the property has a very privileged position in the city of Kuching with wonderful views of the Sarawak River.
Your feedback with regards to bathtub in the room is noted and we thank you for it.

I have shared your kind comments with the team, and we look very much forward to seeing you again soon.

With warmest regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
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Kuching
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
“Too pricey for a Hilton”
2 of 5 stars Reviewed 18 February 2012 via mobile
3
people found this review helpful

In a nutshell, this Hilton is NOT up to standard compared to the other Hilton Hotels. I dont understand why Hilton sends so many poor performing foreign staffs to Kuching when the service is only rated good and customers pay a bomb for food, rooms and function rooms. I do notice that white colored customers are treated better than Asians in this hotel. So disappointing

  • Stayed January 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon Warmington, General Manager at Hilton Kuching, responded to this review
20 February 2012
Dear Guest

Warm greetings from the Hilton Kuching and thank you for posting your feedback on TripAdvisor website.

We are certainly disappointed to learn that your experience with us did not meet your expectations.

Whilst you have highlighted your experience, we will continue to work hard to ensure all our guests are made to feel welcome. We are looking into this to further improve in all areas.

We thank you again and trust we get another chance to build on your Hilton experience in the near future.

Warmest regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
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Havana, Cuba
Top Contributor
57 reviews 57 reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
“More Like Visiting Friends than a Hotel”
4 of 5 stars Reviewed 15 February 2012
2
people found this review helpful

I just stayed two nights at Hilton Kuching, and it was such a perfect stay in a wonderful town, known for its hospitality and friendliness.
It obviously reflects the Hilton worldwide philosophy and the efficient management that every thing from checking in ( Petros and Marshall) to the Executive Floor (Rashid) goes so smoothly. I did not have a single problem during my stay .
The view from the Executive Floor is addictive and i spent a lot of time there while enjoying the peace and quiet area to work. Daisy Aileen Aisha Sheila Odelia were there to help make that stay at the Lounge more pleasant than normal.
Without doubt this is the best hotel in Kuching and it is well run and well managed and to me, it is a perfect fit. Congratulations Mr Brodie for your Management and I cannot thank Rashid enough for his erudite introduction into the culture of the region (I am an anthropologist).
There is no doubt in my mind where I would stay when I return.. and may it happen soon enough

  • Stayed February 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon Warmington, General Manager at Hilton Kuching, responded to this review
17 February 2012
Dear Guest

Warm greetings from the Hilton Kuching. I cannot thank you enough for your kind comments on TripAdvisor with regards to your recent stay.

Thank you for your feedback on our excellent services accorded to you by our wonderful team members, their names of which were especially mentioned by yourself. I will personally rely your feedback to all of them who will be glad to know that their efforts contributed to your enjoyable stay. We at the Hilton Kuching take pleasure in creating moments of magic for our guests and I am pleased that we were able to do so for you.

I truly hope to welcome you back in the not too distant future.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
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Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“Good Base, Great Choice”
4 of 5 stars Reviewed 8 February 2012

Hilton has been in Kuching for many years and recently went through a thorough refurbishment in all their rooms and some of their facilities. Located right at the water front, this is a great convienient choice for any visits to Kuching. Many tourist sights and abundance of restaurants are all within walking distance. Do try their famous kolok mee and sarawak asam laksa which are available in most of the local restaurants.

Stay at the Executive Room on 12th floor and the club lounge command a fantastic view of the river (I think this is the best hotel with river view). Do ask for room facing the river. The refurbished room was nice with everything expected for this class of hotel, but the bathroom is rather small with a missing bath tub. I truly enjoyed sipping a cup of coffee at the lounge and enjoy the rivew view, while attended by warm staff. (Compliments to Amy at the Club Lounge) Breaksfast at the lounge is quite limited compared with the variety offered at their restaurant. Evening cocktail comes with simple finger food and drinks.

Although the lobby still looked rather dated and the renovated gym/spa facilities seem to be completed half-heartedly (you can still see some old equipements/facilities - the half covered old jacuzzi in the steam room as an example), this will still be my preferred choice of hotel in Kuching.

Room Tip: Request for a River View room. Pay slightly more and get upgraded to the Club Room.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask GreatGTraveller about Hilton Kuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon Warmington, General Manager at Hilton Kuching, responded to this review
10 February 2012
Dear Guest

Warm greetings from the Hilton Kuching.

We thank you for your favorable feedback following your stay with us and we are delighted to learn that you had an enjoyable and comfortable stay. Indeed the property has a very privileged position in the city with fantastic views of the Sarawak River and walking distance to places of interest.

I'm really glad you liked our rooms and that you liked all the amenities and facilities offered in the hotel and that our team members took care of you well, with special mention to Amy. Our highly motivated team members make the Hilton Kuching a treat to stay at.

With regards to your feedback regarding the gym/spa, please rest assured we have been in contact with the management to further improve.

Last but not least, yes we agree that Sarawak has lots of local specialities asides the Laksa and Kolo Mee, there are also the Nasi Lemak and Satay to name but a few.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to the Hilton Kuching.

With warm regards,
Jon Warmington
General Manager
Hilton Kuching &
Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Kuching

  • Hilton International Kuching
  • Kuching Hilton International
  • Kuching Hilton
Address: Jalan Tunku Abdul Rahman | P.O. Box 2396, Kuching 93100, Malaysia
Price range (per night):* S$112 - 166

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