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Ariva Gateway Kuching: Guest Reviews

4.0 of 5
No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Hotel amenities
Ariva Gateway Kuching
Ranked #13 of 39 hotels in Kuching
3.5 of 5 stars 95 Reviews
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95 reviews from our community

Traveller rating
    11
    53
    25
    5
    1
See reviews for
Families
20
 
Couples
4
 
Solo
4
 
Business
7
 
What travellers say
  • Top Spot(5)
  • Very good(5)
  • Shopping centres(4)
  • Hotel room(3)
  • Friendly and helpful(3)
Date Rating
Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“A pleasant stay at affordable price”
3 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

Stayed here for two nights. The room is quite spacious and clean. Bathroom is ok, with centralized hot water and a wonderfully strong water pressure, the showers were fantastic. The hotel is more like a service apartment than a hotel, which I like. For room access, they gave you a key for your room and a security card, for the main door access to the elevator lobby to the rooms. There's no card switch for power, just like a normal apartment. What surprises me the most is that there are nobody at the main entrance at the ground floor lobby. Although there is a counter, it was empty and there is only a very small sign that instruct all guest to proceed to the fourth floor, where the actual lobby is. The lobby at the ground floor actually looks like a normal office building lobby, and it does confuses me the first time.

Breakfast is included, but the choices are minimal.

There are several shopping complexes within walking distance, it is also quite close to the waterfront. There's a 7-11 close-by, several restaurants and shops around the hotel but the best thing is, just behind the hotel on top of the carpark building is the best seafood food court in town. There are several stalls serving fresh seafood and vegetables, mushrooms, etc. and it was absolutely delicious.

One thing I find lacking is access to taxis, as I had to walk quite far to get one.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Megat I about Ariva Gateway Kuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund Lim, General Manager at Ariva Gateway Kuching, responded to this review
14 February 2012
Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We appreciate your comment on our rooms and are delighted that you liked the spacious room and the powerful shower.

The lobby at the Ground is in fact shared with the office tower wing with this being a mixed-use development. A Security Officer is meant to be stationed at all times at the counter and please accept our apologies for the shortcoming. We will also add a more visible directional sign for better guidance to direct our guests to the Ariva lobby which is situated at Level 4.

Thank you for your comments on our proximity to conveniences, and the ever popular Top Spot Seafood Center which is linked and easily accessible from Ariva.

Regrettably, Taxis in Kuching do not roam the streets unlike other cities, however, you can arrange one through our Guest Services Counter, and our Guest Service Officer will be gladly do so for you.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Average hotel”
3 of 5 stars Reviewed 6 February 2012

Stayed at this hotel for 2 nights during a business trip. Hotel rooms are a bit dated already and could use some renovation. Breakfast was very basic but acceptable. Location is good as it is near restaurants and mall areas. Hotel does not have a business center and staff was not helpful when I needed to print some documents. Great price though...

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask micol_mca about Ariva Gateway Kuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund Lim, General Manager at Ariva Gateway Kuching, responded to this review
8 February 2012
Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We noted your comment on our rooms and we are delighted to advise that we will be embarking on a soft refurbishment within the next 3 months. We appreciate your comment on out location, as Ariva Gateway Kuching is strategically located in the renowned Kuching Golden Triangle where all conveniences are within easy reach.

Our Guest Service Officer should have been more forthcoming with assisting you through our Business Support Services and please be assured that this has been addressed through more training.

Once again thank you for your kind feedback and we look forward to welcoming you back soon, our great prices are set to continue!

Yours sincerely,

Edmund Lim
General Manager
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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Average valus for money”
3 of 5 stars Reviewed 30 December 2011

Great location, however there was a male front desk staff that was a little 'trying to hard' breakfast is a mix of local and continental fare, when we were there the 2nd morning, there was a wedding entourage that was also in the hotel, they helped themselves to the breakfast although they are not guests and the hotel did not doing anything about it.

all in all, it was a ok to above average stay. Great value for the price.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask octane69 about Ariva Gateway Kuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund Lim, General Manager at Ariva Gateway Kuching, responded to this review
8 January 2012
Dear UKAYC,

Thank you very much for posting your review following your stay at Ariva Gateway Kuching. We are delighted that you consider our property as great value for money and that you have enjoyed your stay. With regard to the wedding party we acknowledge that this could have been handled more proactively and we apologize for any upset this may have caused. As for the Front Office Staff, we have identified the Individual and will coach him accordingly.

Once again thank you for your feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
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Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
“Pleasantly surprised!”
4 of 5 stars Reviewed 29 December 2011
2
people found this review helpful

Expected a total no frills accomodation, but happy to find a 2 room apt n adjoining suite for the whole family of 8. Clean, furnished with fridge, tv, dvd player, stove, washer, dryer,microwave oven, kettle,hair dryer, cooking utensils,pots n pans, cutlery, toaster. And standard coffee n tea .

Breakfast is minimal but sufficient. Can add more variety.

Staff very polite and helpful. Managed to check in early and Late check out (subject to availability).

Pool area is at top overlooking the city at level 16.Can enjoy scenery. Just the staircase from L15 is gloomy sight.

Location is perfect. Next to Topspot-famous seafood eateries and shopping complexes and walking distance to Kuching Waterfront (for local souvenirs and local goodies)

Will definitely stay there again if going with family.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask RYahya about Ariva Gateway Kuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund Lim, General Manager at Ariva Gateway Kuching, responded to this review
8 January 2012
Dear RYahya,

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We are delighted that you have enjoyed your stay with us and that Ariva Gateway Kuching will be your preferred Residence when visiting Kuching. It will be my pleasure to share your kind comments with all the staff. We have taken note of your comments regarding the Breakfast variety and will review the offering to improve the choices. We will also look at the Staircase to the Pool as to how we can decorate it more attractively.

Once again thank you for your feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“great apartment”
5 of 5 stars Reviewed 18 December 2011
1
person found this review helpful

my family & I stayed at this apartment - 2 bedroom apartment.... it was a wonderful stay with the friendly reception personnels at the counter....

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dona73Malaysia about Ariva Gateway Kuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Ariva Gateway Kuching

  • Somerset Gateway Kuching
  • Somerset Gateway Hotel Kuching
Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Price range (per night):* S$58 - 111

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Ariva Gateway Kuching
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