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Sumai Suite Hotel: Guest Reviews

Lot 4479 Jalan Persinggahan, Kuala Terengganu 20400 , Malaysia
Hotel amenities
Sumai Suite Hotel
3.5 of 5 stars 6 Reviews
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6 reviews from our community

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Date Rating
Kota Bharu, Malaysia
1 review
“good hotel with big tv and free high speed wi fi”
4 of 5 stars Reviewed 12 February 2012

my family stayed for 3 times in Sumai...we stayed in suite room... we are very happy to stay in this hotel.. the good thing on this hotel are:
I. big 32' flat screen TV with channel that is not available at other hotel(if u are TV lover than you will love this compared to other hotel which only provide you with 21' "fat" TV.
2. great free wi-fi
3. near to pantai burok beach
4. spacious
5. have all basic necessities(iron,ironoard,kettle,fridge,sejadah,etc)
6. good food
7. feels like in your home
8. great for single or family
family will stay in great apartment which is big,modern and nice,
for you who come alone it is a great place for you to relax and watch TV!
feel like your own home..

not really happy with
1. indoor swimming pool... too cold and dark..but some of you might love the privacy here..however I prefer outdoor swimming pool where I can feel the nature..heeee

other than that,,its good...

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  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ipoh
Senior Contributor
30 reviews 30 reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“Good staff, location and value...thats it”
3 of 5 stars Reviewed 1 September 2011

We stayed two nights in K.T. for a relatives wedding. Upon arrival, the front desk staff and concierge was friendly and helpful. We received keys for our apartment in a matter of minutes. Unfortunately, we stayed on the same day as the 15/3 Japan Tsunami so the police warned everyone to get off the beach. We are fortunate to get a car park but it seems that parking spaces were severely limited on peak seasons.

The rooms were ok and clean. We noticed that there are many students from local schools or institutions staying there during our stay so it was a bit noisy during the night.

Upon checking out, three weeks later I had a shocker that my credit card was charged thrice! Upon consulting their manager, they say their merchant Bank Islam has some system faults and he needed a few weeks to process my refund. After 1 month, all the charges were finally reversed. Be careful when charging with your card and take notice of the following months statement.

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jeremy0 about Sumai Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melaka, Malaysia
1 review
1 helpful vote 1 helpful vote
“Little Dissapointed”
3 of 5 stars Reviewed 20 June 2011
1
person found this review helpful

Went there with the whole family - 12 of us.Stayed at the standard 4 bedroom apartment.Apartment was nice However disappointed with some of the facilities there especially the swimming pool. felt like swimming in a cave (they did some renovation and turned the outdoor pool into an indoor one).suffocating and kiddies pool is too small to accommodate a LOT of guest/children.plus the housekeeping staff need some course on how to make up room as they only sweep the floor and no beds were made.parking space was very (and i mean VERY) limited. practically had to fight for a parking space.if you are looking for an apartment (for large families) in kuala terengganu then this is the ONLY place available.one advice that i would give is don't be fooled by what you see on their website because things are not what they seem.

  • Stayed June 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask shahbt5 about Sumai Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
8 helpful votes 8 helpful votes
“Nice hotel, but...”
2 of 5 stars Reviewed 27 May 2011
8
people found this review helpful

Me, husband with 4 kids went there in June 2010. We took a 3 room apt. The apt was very clean, whatever in the apt is satisfactorily. We were unhappy with the front desk staff (whom to us is not friendly, and no smile on her face too) and the car parking area was very limited. What made us really disappointed, during our visit, we were not allowed to park at their basement, but to our suprise, those parking area were reserved for the singaporean guests. Do local guests did not deserve good services?

  • Stayed June 2010, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask nazi_11 about Sumai Suite Hotel
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Reviewer
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Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Bad hotel and double charge my credit card !”
1 of 5 stars Reviewed 1 October 2010
1
person found this review helpful

title say it all...

checkout on 8th sep... but credit charge for more than 2 nite.. on 10th sep.

  • Stayed September 2010, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask LocalBus about Sumai Suite Hotel
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Additional Information about Sumai Suite Hotel

Lot 4479 Jalan Persinggahan, Kuala Terengganu 20400 , Malaysia
Price range (per night):* S$77 - 193

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