We arrived late, around 8pm, and were having problem with our booking. Since it was late, we have no other option but to take the higher rate (walk in rate). The room was spacious but very basic, nothing much to expect. But we didnt get the beauty sleep, I wonder why.
The service is indeed very very good! The same goes to their food. Eventhough not that much, but they were all delicious and worth it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 February 2012
Dear Sir / Madam,
Warm Greeting from Hotel Grand Continental Kuala Terengganu.
We hope this email finds you well. We are glad that your stay was a pleasant one.
Glad that we have given you our best service and our quality of food.
We are also in the process of carrying out some upgrading works for the Hotel. For info, we have facelift and painted our Hotel Exterior, added flat screen TV for all our Premium Rooms and there are also more on the pipeline.
Once again, we genuinely thank you for your involvement and taking time to write to us and it is our utmost to take constructive measures for improvements in supporting us to grow from strength to strength. We await your return as our esteemed guest on your next trip.
We wish you the best in your business and personal endeavours,
Thank you and best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC