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Hotel Grand Continental: Guest Reviews

3.0 of 5
Lot 004023, Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000 , Malaysia
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Hotel Grand Continental
3.0 of 5 stars 53 Reviews
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53 reviews from our community

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Traveller rating
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Date Rating
Putrajaya, Malaysia
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Just ok”
4 of 5 stars Reviewed 19 February 2012

We arrived late, around 8pm, and were having problem with our booking. Since it was late, we have no other option but to take the higher rate (walk in rate). The room was spacious but very basic, nothing much to expect. But we didnt get the beauty sleep, I wonder why.

The service is indeed very very good! The same goes to their food. Eventhough not that much, but they were all delicious and worth it!

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask shuffyzz about Hotel Grand Continental
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby Anboselvan, General Manager at Hotel Grand Continental, responded to this review
21 February 2012
Dear Sir / Madam,

Warm Greeting from Hotel Grand Continental Kuala Terengganu.

We hope this email finds you well. We are glad that your stay was a pleasant one.

Glad that we have given you our best service and our quality of food.

We are also in the process of carrying out some upgrading works for the Hotel. For info, we have facelift and painted our Hotel Exterior, added flat screen TV for all our Premium Rooms and there are also more on the pipeline.

Once again, we genuinely thank you for your involvement and taking time to write to us and it is our utmost to take constructive measures for improvements in supporting us to grow from strength to strength. We await your return as our esteemed guest on your next trip.
We wish you the best in your business and personal endeavours,

Thank you and best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang, Pulau Pinang, Malaysia
1 review
“Experience at GC Kuala Terengganu”
4 of 5 stars Reviewed 6 February 2012

We arrived around 4pm after a long drive from the North, didnt expect much but was pleasantly surprised with the friendliness of the front desk staff (got the keys ready for us) and very polite and pleasant concierge. The rooms are clean, good size and beautiful view facing the sea. I like the iron & ironing board and prayer mat available in the room, upon my request when I booked it. Oh, the TV is flat panel with movie channels!!

I will definitely consider this place the next time. Good experience staying at GC after more than 10 years not being in this city.

AW

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Azian W about Hotel Grand Continental
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby Anboselvan, General Manager at Hotel Grand Continental, responded to this review
21 February 2012
Dear Cik Azian,

Warm Greetings from Hotel Grand Continental Kuala Terengganu.

We hope this email finds you well.

Firstly, we would like to thank you for staying with us. It is our honour that you had a great stay with us and we are also greatful on your kind words.

Your compliments mentioned shall certainly be complimented on their good services rendered to my staff and I am very sure they too will enjoy on your compliments as well.

Once again, we at Hotel Grand Continental Kuala Terengganu genuinely thank you for your involvement in supporting us to grow from strenght to strength. We await your return as our esteemed guest on your next trip.

We wish you the best in your business and personal endeavours.

Thank you and best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Senior Contributor
44 reviews 44 reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
“Comfortable base in KT”
4 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

We arrived in Kuala Terengganu without a hotel reservation during the Chinese New Year and were able to find a room at the Grand Continental. Check in was friendly and efficient. Got to our non-smoking room (1113) and felt like we had stepped back into the 80s, LOL! The decor looked that dated. But the room was large and clean. We had a seaview room which gave us a good look at the beach reclamation work going on behind the hotel. The bed provided a great sleep and we woke up early to take advantage of the buffet breakfast. The buffet was fairly well stocked although choices for a Westerner are limited. Service staff was efficient at clearing tables. No problems at checkout.

We've stayed at various hotels in KT, from budget to luxury. So far, I like this one the best. Price was more than what I had wanted to pay, but this was Chinese New Year so I was happy that we were at least able to get a decent room without having to look too much. If you can get beyond the dated room decor, the rooms themselves are quite large and comfortable. Looks like we have found our homebase for future trips to KT...

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by djones1964 for Kuala Terengganu
Ask djones1964 about Hotel Grand Continental
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby Anboselvan, General Manager at Hotel Grand Continental, responded to this review
21 February 2012
Dear Sir / Madam,

Warm Greetings from Hotel Grand Continental Kuala Terengganu.

How this email finds you well.

We were glad toknwo that you stay with us was a pleasant one and thank you for staying with us.

Good to know that our services and reception met your expectations and we have also taken note on your constructive remarks which we have embarked and face lift some works and we are also in the process as well.

Nevertheless, we sincerely thank you for your involvement in supporting us to grow better and to give guest's our utmost services and you will be ensured off.

Once again, we genuinely thank you for taking time to write to us. We await your return as our esteemed guest on your next trip.

In the meantime, we wish you and your loved ones the very best in business and on personal endeavours.

Thank you and best regards.
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Pulau Tioman, Malaysia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Not worth the price”
2 of 5 stars Reviewed 26 October 2011
1
person found this review helpful

This is definitely an overprice hotel. Its old and there is moisture smell on the walkway leading to your room. Of course you can view the South China Sea but currently landfill is being carry out in front of the hotel and it is definitely not a nice view at least for half a year. Breakfast is simple, not much choice but food is not bad.

  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by 829Travelman for Kuala Terengganu
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“A lovely friendly place with smiles from everyone”
5 of 5 stars Reviewed 8 September 2011
1
person found this review helpful

We stayed for 5 nights over Hari Raya. We had booked into another hotel which turned out to be awful so rebooked with the GC. On arrival our check in was all in order in spite of us only having confirmed 10 minutes earlier. We loved the view of the beach, the size of the room and the good choices at breakfast. Our room was kept spotless.
Over the holiday the staff looked superb in their Hari Raya clothes. One highlight for me was the wonderful coffee and cream cake which tempted me from the glass cabinet.......
We would definitely stay here again!

Room Tip: All rooms face the sea and all are well insulated against noise.
See more room tips
  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tui12 about Hotel Grand Continental
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby Anboselvan, General Manager at Hotel Grand Continental, responded to this review
10 October 2011
Dear Sir / Madam,

Warm Greetings from Hote Grand Continental Kuala Terengganu.

We hope this email finds you well. We are glad to know that your stay with us at Hotel Grand Continental Kuala Terengganu was a pleasant and memorable one. And it was very nice of you to penned down on complimenting on my staff on their good service rendered.

We are also glad that we have met your expectations and you have also decided to stay with us a second time around. My staff and I, will be looking forward to welcome you again.

Once again, we at Hotel Grand Continental Kuala Terengganu genuinely thank you for your involvement in supporting us to grow from strength to strength. We await your return as our esteemed guest on your next trip and please feel free to write to me directly on your plans and I will be more than pleased to assist in any ways.

Thank you and best regards.
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Additional Information about Hotel Grand Continental

  • Grand Continental Hotel
Address: Lot 004023, Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000 , Malaysia
Price range (per night):* S$68 - 83

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