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Reviewed 21 November 2011

We stayed at the Emeraude Beach Hotel for two weeks during 12-28th October 2011. We concluded that it is a great value 3* hotel with 5* service.
Our initial reaction to the beach across the road was a bit negative. However, this proved absolutely no problem. It was still only a 50 yard walk with an attendant to ensure a safe crossing over the fairly quiet road. The beach is absolutely fantastic. Very quiet, white sand and no hotel within 1/2 mile either side. The occasional complimentary pizza brought across and the daily 'drinks trolley' were very welcome.
The hotel is compact but includes all facilities. The staff are extremely attentive. Great service from Ravi, Jimmy and Sarita in the restaurant and Samy and Joe at the bar. However, all the staff were great, and all warrant a compliment.
The food was good. Over two weeks there was the inevitable repeats, but always something to attract you. A salad bar was always there for 'starters'. Usually there were several dishes of prepared food (curry, sweet and sour fish or chicken,vegetables,fried rice or noodles and various lamb or beef dishes). In addition, there was always something grilled on request (fish, kebabs etc), and occasionally roast pork, lamb or beef. It was always possible to have fresh pasta, pizza or hamburgers.....very popular with the children. Deserts were interesting, often reflecting the Indian culture, although creme caramel or various tarts were frequently served....my favourites! The food available for lunch and dinner in choice and quantity was similar. You will not go hungry. The 'inclusive' package that we chose suited our needs. It did not include all drinks etc but the ample supply of soft drinks, wine or beer was certainly adequate.
We would have no hesitation in recommending the Emeraude Beach as an excellent family hotel.

Room tip: Upstairs rooms have a small balcony which we found relaxing.
Date of stay: October 2011
  • Trip type: Travelled as a couple
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21  Thank David M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2011

We stayed here for a week. the only real negative is that the hotel is across the road from the beach. Everything else was great. the staff were particularly friendly and helpful with the managers personally checking with guests and being in evidence helping with food service etc rather than hiding away as in many places. The all inclusive drinks deal was great value - it meant what it said and included a good range of cocktails. the food was buffet style and you could eat all you could. The fish was particularly good, tasting very fresh. The hotel provided a drinks service on their private beach across the road which was not a main road, but still had some traffic, but not noticeable in the Hotel. The Hotel was a bit isolated, but there were plenty of taxis on the rank outside and it meant that there was no hassle from hawkers. The dive school in the hotel grounds, but run separately was first class, very professional and good value. But you had to pay cash - cards not accepted. Very easy to get there from the airport by taxi and everyone speaks english. Felt very safe. We hired a car for a day which seemed easy and cheap.

Date of stay: September 2011
  • Trip type: Travelled as a couple
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Review collected in partnership with Virgin Holidays
8  Thank bracken27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2011

My wife and I just spent a week at the Emeraude hotel (all inclusive package). For the character of the hotel in general. The rooms are of an resonable size, air-conditioned and have a secure safe, shower, toilet and basin.

The reception area is open plan with a few very large comfortable chairs to sit in while the staff take care of your needs, book you in and take your luggage to your room. They have two pools the smaller of the two is slightly colder, but both well maintained. Pool loungers , are hot property so if you are going to sit by the pool for the day get there early.

The resturant is large and open with a high wooden beams and fans for those warmer days, and french doors that open at the back and small open roofed gardens to let the evening air in.

The bar area is a huge lapa with a long wooden bar fully stocked, dance floor including a set of disco lights for the party and entertainment evenings. Next to this is an area with chairs and table to sit at when enjoying your evening cocktails. There is also small "games" room which has a pool table, ping pong table and a soccer table.

Now onto the staff and service.Ravi and Vishaal really managed the hotel professionally so that everything runs smoothly. The night we arrived we were delayed at customs so only made it to the hotel at 11:30pm, They had kept the resturant and bar open until we arrived I would say that is going the extra mile. With my wife being vegetarian they specifically spoke to us on the night we arrived that should there not be a sufficent variety of food for her that we simply needed to ask the head chef and he would provide anything we wanted.

The two bartenders Samy and Joe provided excellent service were polite and made every effort to make the stay enjoyable. Well I can only speak for us, but they learnt our names, knew exactly what we drank and made sure the glasses were never empty. but at the same time respected our privacy and didnt hang over our shoulders like vultures on a kill.

The head Waiter Jimmy co-ordinated the restaurant even when the hotel was at almost full capacity we are talking over 100 guests arriving for a meal, on the same note the chefs were excellent in anticipating the demand at any given time. There were four components to the main meal self-service section that were kept in warmers, this would typically be rice, potato, a lamb or chicken meal, an array of Sautéd vegetables. you would then have the area where the chefs performed thier magic, you have choices of pasta, stir-fry, and grilled fish, everything from marlin to catch of the day. There is also a salad bar available, and then of course the dessert section. If you are a lover of red meat and pork you need to know that its not served very often, and this is not only at the hotel but all over the island it comes at a hefty price.

There were two more waiters Coco and Sarita who showed such a professional and enthusiastic service, They never stopped providing the beer, house wines and softdrinks which were on tap, as well as topping your glass with ice cold water.

The beach is crystal white sands and you get to it just by crossing the road and walking a few meters beneath pine trees. The hotel has a few lapa's built exclusively for the guests, There is also a staff member and security guard who watch over you, and should you need a drink you simply put up your service flag and the staff member gets it and bring it to you. in the sea itself take the suggeston and wear the plastic shoes available from the gift shop there are loads of urchins in the water on the rocky areas.

Overall the hotel offers in my opinion five star treatment at a reasonable price. And spoil yourself take the all inclusive package it really saves you in the end, 3 meals a days and no cost involved with soft drinks, wine, beer and most of the cocktails.

Just for a side mention for the South Africans out there, there is a memorial for the flight and crew of the SA 295 Helderburg if you just walk down the beach (south) towards the town of Belle Mare.

Room tip: When you book you have a choice of taking the rooms to the north east of reception which overlook the beach and give you the cool eastern winds during the morning and afternoon, these rooms are in a set of four per block, two downstairs and upstairs, the downstairs units have reed blind which give you just that added privacy. You have the row of rooms at back of the resort that strech from the southern side past the bar area (This i guess could become quite noisy on the entertainment evenings), and pools to right up north. a total of 61 rooms
Date of stay: November 2011
  • Trip type: Travelled as a couple
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11  Thank Grant A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2011

brilliant hotel- just what we wanted and expected of our honeymoon! hotel itself is modern and newly rufurbished this year. loved the open plan decor and use of natural materials- made it feel like it should-that you were away somewhere tropical far away and unique. can not praise the staff enough for their friendlyness & helpfulness they really want to make your holiday the best it can be. ravi the manager was always about and always remembered your names which i think is really important. sammy behind the bar always remembered what you liked drinking and if saw you by the pool empty handed would bring you a drink without asking, hayleigh the entertainment manager was great too, trying to get you involved with activities and when i was poorly went to the chemist for me which was quite a trip from hotel. all these little touches however trivial to other people absolutley made our holiday. spa staff were excellent too-would definately recommend visiting them...once you have your complimentary mini massage on beach you wont need much persuasion.food was also better than any hotel we have been to, lots of choice and cooked fresh in front of you, my husband arranged a surprise meal on the last night and they arranged a five course meal for us with waiter service which was meant to be on the beach but was too windy so they still managed to do it but in a hut, the chefs brought out the first course and to say they hoped we enjoyed the rest of the meal- again so thoughtful all the little details, and our waiter coco was brilliant.if you want a truly relaxing holiday as there isent much to do but thats why we went there-then this is perfect for completly switching off.

Date of stay: September 2011
  • Trip type: Travelled as a couple
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10  Thank donnao934
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 October 2011

The Esmeraude beach hotel in many respects is a perfectly reasonable hotel. It has been recently been refurbished. To be fair the rooms and bar show this, and in fact are very nice. The barman Sammy and George are a credit to the hotel. The hotel and surrounding area are kept spotlessly clean. The picturesque beach is a short walk from the hotel.
Our stay at the hotel was spoilt by the quality of the food. For the first week in the hotel, we where presented with food well below the standard we would expect. The cheapest ingredients where used and there was hardly any choice available. The chicken was full of bones, at breakfast one morning along with omelettes etc we where presented with cold rice and cabbage. Chicken was label as duck one day. Seeing as Mauritius is a island nation, my wife and myself presumed there would be a selection of sea food available at the hotel. This however did not exist.

After putting with the dismal food for over a week, we voiced our concerns to the catering manager Ravi. To his credit, there was more choice and the quality of the ingredients did improve. However there was still problems at times. Mash potatoe was like soup one day .

In addition to the problems highlighted above, the hotel operated a very unfair all inclusive drinks policy. The only locally produced spirit on the all inclusive menu was rum. This was fine if you liked rum cocktails, but not very good if you liked gin and tonic.

The food situation was only resolved to our satisfaction a week too late where the general manager Mr Mooroteea returned from London on the 21/09/2011. He assured us that the food would improve.
His explanation for the problems experienced by us, was as he quoted that why the cats away the mice would play. True to his world the services and food offered by the restaurant and near non existent entertainment program transformed.
In summary why did it take so long to resolve these problems. My advice, make sure manager is not on holiday if considering booking this hotel.

Date of stay: September 2011
  • Trip type: Travelled as a couple
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8  Thank Tim937
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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