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Reviewed 22 September 2012

Just returned from an "EXCELLENT" 14 nights stay at the Emeraude with my partner & friends. On arrival at the hotel we were greeted with happy faces warm flannels & iced tea! wich were much appreciated after the very long journey. After being booked in wich didnt take long ourselves & are lugage were taken to are room,we were alittle disapointed when we reached it as we had hoped for one on the upper floor & we had got a ground floor room,but my partner & i thought no more of it because the room was clean & spacious. We were wondering what room are friends had been taken to so we went off to the reception where we were met by Ravi the manager who asked if we were happy with are room,when i replied the room was just lovely but would have prefered one on the upper floor he said no problem & with that he found out where are friends room was & was able to move us to a room nextdoor wich happened to be on the upper floor. Im pleased i spoke out Ravi was only to happy to help. Rooms were clean,bedding & towels changed regulary are bed was very comfy we didnt have a problem sleeping after a long day by the pool or the beach.. We often got back to are room to find the cleaners had left us flowers or nicely arranged my pj"s on the bed,a very nice touch. The mini bar was stocked daily altho we didnt find need to use it often because of the full AI we were on ( wich is a must check with your travel agent before departing,there were some people who got caught out by this wich isnt the hotels fault but they can add it to your bill obviously at a charge but if you would like to try all the cocktails & all the other extras its worth having). The tea & coffee facilities were a nice to have especialy if you like to unwind at the end of an eve on your bolcony with a cuppa!. The staff at the Emeraude were all so friendly,Sarita who works in the mornings & lunchtimes was just lovely by the end of are stayshe new what we like to drink with our meals so we didnt always have to ask. Arh Jimmy & Kavi well well outstanding they both were a cut above the rest,nothing was ever to much of a problem for either of them,they both went out of there way for us "suprising us on many occasions with there special lunches & evening meals wich were cooked by the amazing chef Gary who we got to no by the end of are stay. If there was nothing you liked or fancied on the buffet both Jimmy,kavi & Ravi at times would sort it no questions asked they would get Gary to rustle something amazing up. We had some amazing meals from steak chicken fish deep ried chicken & many more followed by some plate licking sweets.. Iv been to a few hotels 4 & 5 star but never have i been told i can have an alternative or something specialy cooked to the standard we had,they all put themselves out we all felt like we were royalty. One occasion Ravi asked my partner if he enjoyed his lunch when he replied no not realy there wasnt much i liked on the buffet think i might get a KFC Ravi looked horrified,low & behold that evening we were told to sit down at are usual table & are eal would be brought out to us,we all looked a bit bewildered minuets later out came gary with his version of deep fried chicken chips & salad it was superb! Are table was always decorated nicely to with petals & always had a candle lit. We did the glass bottom boat wich we all enjoyed(do remember your snorkle if you get the chance to do it we forgot ours. We booked to go visit the lle aux cerf for the friday wich should have been a 9/4 day trip but when it came to thursday a young man from reception came to us by the pool to say it was over booked & could we do either 9/1 or 11/1 wich seemed abit strange anyway we wernt happy about this as we had booked it on the monday well in advance,we couldnt do it on another day as it was are last few days & they only did the trip on tue & fri. So off we went the next day with our packed lunches wich were lovely by the way,when we got talking to the other guests from are hotel on the boat on the way to the island we were shocked to find they were all staying till 4pm,obviously we felt abit put out by this as some of them had only booked to go the day before,so we thought we will b having words with the manager when we get back. Anyway the island itself was lovely but got very busy as the day went on,none of us wanted to to leave at 1 so one john from the island asked us & are friends if we would like to go & see the waterfalls we jumped at the chance,it was well worth the money we spent on a speed bout for the four of us,it was one of our best days. We got to see bats & even managed to feed the monkeys. We also stoped on the way back to squeeze abit of snorkling in before returning to the tropical hotel to get a taxi back to the Emeraude because we had missed are boat from the island & taxi back due to are extra trip from the island to the waterfall. We arrived at the tropical hotel & walked throught the grounds we were asked by the manager there if we were the party from the Emeraude as we said yes they said your transport is not here yet it will be about 20mins we said not aproblem as we expected to have to make & pay are own way back as we missed the boat & we should have been picked up from the tropical hotel at around 1.30/2ish & it was now after 3,because we were all abit wet from the snorkling we decided to sit outside & wait 4 are mini bus as we were waiting we were spotted by the manager of are hotel as he had recognised us from Emeraude as we had spoke to him the day before who happened to be visiting his sister hotel tropical & was wondering why we were sitting outside waiting. Anyway nothing was said to us there are lift came & we were taken back to are hotel as we had hadan excellent day we decided we wernt going to course a camotion about only having half a day on the island but maybe just mention it to Ravi so he was aware that this had happened. So at breakfast the next morning Ravi asked if we had a good day at aux cerf we said yes but were disapointed that we were expected to leave at 1 when everyone else left at 4 & that we decided to go on a trip wich we thoroughly enjoyed & sort of made up for it. It got back to the manager Ashock who we saw visiting the tropical hotel that day he had spotted us sitting outside waiting for are lift,he wasnt happy that are day had been cut short so his way of apology was to ask gary to cook us an outstanding 4 course meal on the sunday of wich we were leaving bearing in mind the AI finished at 12 noon & are meal was arranged for 1pm wich came with sparkling wine wich was just devine. Well they say you always leave the best till last, Oh samy im going to miss you what a pleasure it has been your happy smiling face was always lovely to see,by the pool or in the lounge bar you always greeted us with your wonderful smile wich always made us feel happy you always welcomed us no matter how busy you were,he has excellent bar skills & waiting service whether he made us coffee are his special late nigth pots of hot chocolate or are favourite cocktails(emotions with a tot of rum in) he even went out of his way to bring my friend a drink to her room in the pooring rain. Samy speaks excellent english so conversations with samy were always good,he also likes to have a laugh & a joke he caught my partner & are friends out a few times,his 20 years at the hotel certainly shows in his people & bar skills..we didnt see much of coco but from what we did he came across a very happy young man,everyone here at the Emeraude do an excellent job they all put themselves out to make you feel welcome,i could go on even more than i have but i will only bore you,me my partner & friends had an amazing time from start to finish any problems we had were sorted,if we didnt like what was on the buffet we could ask for anything,gary does a mean steak,chicken or fish or anything else you fancy. I will most definately recomend this hotel to my family & friends & hope to return in a couple of years. This hotel may only have a 3 star but they certainly give 5 star treatment..Thank you all at the Emeruade for making are holiday one to remember.. Sue,Neal,Martin & mandy from rooms 202 & 201

Room tip: We had upper floor rooms wich we prefered, lower rooms seemed to be darker & not as much sun light got through
Date of stay: September 2012
  • Trip type: Travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank sue b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotels_attitude, Directeur général at Sunrise Attitude, responded to this reviewResponded 28 September 2012

Dear Sue, Neal, Martin and Mandy,

All the ‘Family Members’ of Emeraude Beach Attitude join me in thanking you for your post about your recent stay in our Hotel.

We are truly grateful for your kind words and recommendation to other travelers. And for the lovely pictures too (our Chefs were especially pleased to see their dish get a first star treatment!).

We have noted your comment on your excursion to Ile aux Cerfs and rest assured that your feedback has been taken seriously.

It was our pleasure to welcome you to our ‘home’ and we are happy the attentive service of our personnel made your stay in Mauritius memorable.

We would be delighted to seeing you again at Emeraude Beach Attitude,

Warm regards,

Ashok Mooroteea
General Manager

PS: glad you liked our “Mauritian KFC!”

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Reviewed 17 September 2012

My boyfriend and I stayed here for a week in early September. Having never done all inclusive before, we were curious. We found all staff friendly and professional and always with a smile on their face. I would definitely agree with other reviews where they suggest that although this hotel is 3* you get treated as if you were at a 5* hotel. You really felt you had 1:1 attention and nothing was a problem. Being a fairly picky eater, I enjoyed all the food (they have different themed nights throughout the week) although my least favourite night was the Indian buffet...nothing wrong with the food I'm sure, I don't like/eat Indian food but everyone else was tucking in! Breakfast was a selection of fruit, cereals, beans, toast and pancakes. Lunches were always of a good standard too. The freshly made thin pizzas were popular! We booked through BA and were met by a Summertimes rep who had lots of tours to offer us, however, we opted for car hire on two days and did our own thing. We took advantage of the glass bottom boat and snorkelling tour organised by the hotel which was fun although we did prefer snorkelling in Blue Bay on the South East corner of the island; we found the water a little calmer and clearer with more fish to see. We also booked a couple's massage for our penultimate day and again, the staff were very friendly and explained the treatments to us (this being my second only massage). The hotel staff were happy to upgrade us to all inclusive (so we could try every cocktail on the menu) for one day which was fun. We were happy with our package as we didn't want to necessarily drink all day every day, we absolutely wanted to explore the island as much as we could. We noticed the pool was small and all sun loungers were always taken by 9am. Not a major deal for us as we were happy to chill out on the tables and large wicker chairs by the bar/restaurant. I had a problem with our safe in the room and someone was sent right away to fix it and ditto with our air con (it wouldn't turn off and the room was Arctic!) Cleanliness of the hotel and rooms were very good, without fail our room was cleaned/sheets changed by the time we got back from breakfast (not sure why but this was always a pleasant surprise!), beds were comfy, sheets clean, shower very nice. There is a games room behind the bar with a pool table and ping pong table. Bar staff were very nice too. Overall a very enjoyable time and I didn't want to come home at the end! I would definitely stay here again. Most handy to have the beach literally over the road where Emeraude loungers were.

Room tip: There isn't a fitness centre and we didn't use room service so left as average. We had no idea of the layout of the hotel and were happy with our room 211 and I guess in hindsight I would suggest rooms nearer the bar/pool area as we didn't feel too far away (although there are lights on the paths from the rooms to the bar/restaurant, it isn't amazingly lit...we spotted a snake one night cross ahead of us but only just saw it). We were also near enough to pick up Wi Fi (just) which was a bonus but we would have been fine without this.
Date of stay: September 2012
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Carolyn_rachel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotels_attitude, Directeur général at Sunrise Attitude, responded to this reviewResponded 28 September 2012

Dear guest,

Thank you for your positive feedback on your recent stay at Emeraude Beach Attitude: your kind words have been passed on to all the ‘Family Members’.

We were pleased you had a great holiday in Mauritius while staying with us and would be happy to welcome you again in our Hotel,

Kind regards,

Ashok Mooroteea
General Manager

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Reviewed 17 September 2012

We booked our Honeymoon with Kuoni and we were spoilt with Champagne and good customer service. They put on our holiday notes that we were a Honeymoon couple and upgraded our hotel room and to the Gatwick Departure Lounge (which for any holiday I would recommend).

Once we arrived at Mauritius it was very cloudy and overcast...this was because August is the Mauritian winter. We knew this before, but were not put off as no-one can control the weather. It was the location of a tropical island in the Indian ocean that tempted us.

At the hotel we were greeted with Ice Tea drinks (I thought I wasn't going to like it, but they were delicious and very much needed after a 12 hour flight!). The receptionist was lovely and made us feel comfortable.

We were shown to our room (upgraded to the superior room). However, we were not aware that all superior rooms are ground level. I was not keen on sleeping at ground level, and asked if we could look at the rooms above. The only difference was the superior rooms have a sofa, and in the standard rooms this space was occupied with a balcony. The choice between a sofa in our room or a balcony with sea views one side and mountain views the other, we requested to be moved to the standard rooms. The interior was exactly the same, and we still had our premier all inclusive package.

We started unpacking and quickly spotted a number of ant trails in the room and bathroom. We figured the room may not of been properly prepared for us as we changed rooms. However, it was not a great start to our Honeymoon. We were hoping for flowers on the bed and towel swans, not ants.

Within this time of arriving our Kuoni Rep was due to arrive for our welcome meeting. Berinda was lovely and very helpful. We mentioned the ant problem to her, and straight away she spoke to the hotel. After the meeting we went back to our room and outside was a can of bug spray. We sprayed our room throughly and the problem was solved. We only had to use the spray one other time. We reminded our selves we were in a tropical country surrounded by palm trees!

The hotel's beach was beautiful. Clear waters and white sands. Very clean too. Coco served us drinks from the hotel on the beach and was very polite and friendly. The beach could get a little windy, and cloudy but when the sun was out it was hot! We felt very relaxed on the beach. The hotel provides you with clean towels every day which is a bonus. As it was the Mauritian winter the beach was quiet, so I can only imagine it becoming busy in summer, so early reservations of sun loungers would be advised.

The hotel staff were all helpful. You did have to ask if you wanted something in particular. We found out about some services through others guests that had been staying their a few days before us. Don't be frightened to ask, the staff are only to happy to help once you say what you'd like. However, we hoped as Honeymooners that we might have a few special treats...But sadly it seemed that nothing was mentioned on our holiday notes and it appeared that the hotel did not know. If it wasn't for us saying, we may not of experienced the small perks. The spa was nice too. I booked for a relaxing massage, and requested a lady, however when I arrived for my treatment and soon realised I was booked with the man who works at the spa. I wasn't too keen and not entirely happy with the change of plan. But kept an open mind. I wasn't relaxed for the whole session. The massage was somewhat different to ones I've experienced in the UK. I felt there was a communication barrier.

For special occasions the hotel provide a special evening meal. We noticed other couples having this and did not know about it before. We had to ask the receptionist about it. You order from a set menu and the chef cooks up your order. The table is set up either by the pool or in the hotel restaurant with flowers and candles. Very romantic, and you get waiter service. The food we ordered was steak and veg with dauphinoise potatoes, we got steak and chips! This was fine with us as it was a welcomed treat after 10 days of hotel food. The hotel food varied from good to average. It is Buffet style for breakfast, lunch and dinner. If you ask the chef to cook you something different this would be no problem. Also on a morning if you want bacon and eggs, just ask they will cook it, it's just not on the hot plates.

The bar area was great, with sand effect floor. In the day you get lots of small birds, but they are no problem. Sami who served us our cocktails and drinks was a pleasure to meet. He made us very welcome to the hotel and made us some wonderful cocktails. Please try his Sami special Green-peace cocktail...it's amazing! He was very attentive to guests with good waiting service, and keeping the bar and pool area clean and tidy. He is a great asset to the hotel.

Evening entertainment was interesting! There is music every night, and then for 3 nights in a week live performances inc. African dancers & drummers, duet singers, and a dance act from around the world. All average. You are advised not to go walking along the beach on an evening as it's pitch black with no lighting. So we felt a little restricted and confined as we like to go for a wonder.

Places to go and see: Botanical Gardens, Port Louis and the Mauritian indoor markets (the fresh fruit and veg is bright and vibrant). Do taste the traditional tropical sugar cane rum too! Also Il aux cerf island is a little slice of paradise, but get there early (9-10am) as it gets busy. If your feeling adventurous and you don't suffer from back problems have a go on the quad bikes in the mountains, it was the best trip we booked. So much fun, spectacular views of the north and south of the island and lunch included (but not your drinks so take extra money). The guides are nice and knowledgeable. We didn't do the glass bottom boat trip as it was too windy and we heard not much to be seen. Watch out for small jelly fish when it's very windy.

Tips: Make sure you take bite repellant in any season! The hotel provide plug in packs for your room too. If going on trips always check out the prices of the taxi's who wait outside the hotel. They are very good, slightly cheaper and reasonable. It is their livelihood too! We went to the market with Ram, who waited for us which gave a time to look around the port at our own leisure. There is wi-fi at the hotel so you can get internet access from the bar on your iPad/mobiles.

In general: a 3 star hotel - a little pricey for value for money. But a lovely honeymoon holiday.

Date of stay: August 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bekiLP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2012

What can we say, it was a fantastic hotel, Ravi, you know how to run this hotel, we have been to many5 star hotels , but you came out on top of them all, nothing was too much for you, your staff ie Gary well his food was fantastic ,nothing too much trouble for him, he made us some lovely food, and sammy at the bar always happy, and coco on the beach , such a smile off him every day , you all deserve a big pat on the back,we will come back again, as you said Ravi we can stay at your house , but we had to come back home to work , thank you for a wonderfull time at your hotel ,room 109 and 110 your friends Mr Mrs Borras and Mr Mrs Payne xx

Date of stay: August 2012
    • Value
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    • Rooms
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2  Thank ValerieBorras
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotels_attitude, Directeur général at Sunrise Attitude, responded to this reviewResponded 28 September 2012

Dear Mr and Mrs Borras, dear Mr and Mrs Payne,

Ravi joins me in thanking you for your positive feedback on your recent stay at Emeraude Beach Attitude.

We are especially grateful for your comments regarding the attentive service of our personnel, which has been shared with the team members (including Sammy, Coco, and Gary).

We would be pleased to welcome you again at Emeraude Beach Attitude,

Looking forward to meet you personally,

Kind regards,

Ashok Mooroteea
General Manager

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Reviewed 11 September 2012

We stayed in the Emeraude Attitude hotel from the 16th to the 30th august and what a wonderful time we had. As soon as we arrived we were met by a friendly and welcoming reception team, they brought with them a cocktail and face towels which were generously received after such a long journey (epic flight!!!) We had the package we had chosen explained to us, which was the full a la carte all inclusive, and were then taken to our room, room 209 overlooking the pool. Coco and the maintenance man (never found out his name!) then helped us to our room with our bags and left us to it.

First impressions of the room were small, but lovely, cosy and clean. All the amenities were there, fridge freezer with minibar which was replenished daily, lovely powerful shower which we could’ve spent hours in, and a nice big bed which was very comfortable. The pillows for me were not quite what I am used to, however the other half thoroughly enjoyed them! After settling in and unpacking we went for a late lunch which the staff had kept on for us despite arriving mid afternoon, this was lovely and again welcoming after a long trip.

The theme of the staff going out of their way to be helpful and welcoming continued throughout the holiday and the staff within the restaurant were truly exceptional. Cant name and remember everyone unfortunately, but a special thanks to Ravi, Jimmy, Surita, Mike, Gary the chef and all the other staff I’ve forgotten! On the second day my girlfriend didn’t really enjoy anything that the buffet had to offer, Ravi noticed this and came to the table to ask if everything was ok and asked if she’d like something cooked especially. This has never happened anywhere we’d been before and is truly one of the benefits of a small and friendly hotel. Every mealtime after this she was offered a meal cooked especially for her if she didn’t like the choices at the buffet which was happily explained before tucking in at lunch and dinner. I am quite an adventurous eater and tucked in happily to the buffet which was varied and delicious every day, the fish vindaloo being a personal highlight!! On occasion we also sampled the table d’hôte menu which was like an ala carte meal and this once again was delicious.

The food was not the only highlight of the hotel, just a 10 second stroll out of the hotel across the easily crossed road was one of the most beautiful beaches we have seen. Stunning turquoise blue waters rolled onto the beautiful white beach, always looking good for a photograph! Laying on the beach in the Mauritian winter was different to what we expected as the winds were extremely strong on most days, but there are curved sunbeds which we used as windbreaks when possible and this made the temperature more than pleasant. The sea wasn’t just nice to look at and was very pleasant to swim in, although don’t go too far as you may get a telling off!
Back in the hotel the pool itself, of which our room had a lovely view, was very nice for a dip to cool off after baking when the sun was out (about 50/50 for our two weeks) Not heated, but there was no need, and to sound like a typical Brit “it’s alright once you’re in!” Another highlight of laying by the pool was the waiter service provided by the bar. Probably around every hour the barman would come around and ask if you’d like a drink, this again was a novelty to us and made us feel like rockstars for the entire visit! It would’ve been a bit nicer though if Samy had matched Jimmy and Alvin’s customer service, yes he brought drinks regularly, but if I’m honest for the first week it was with a forced smile if at all and as soon as we’d checked out he was plain rude. This didn’t taint the holiday or the experience of the other bar staff as Alvin who worked on an evening and Jimmy during the day were smiling happy souls who went out of their way to keep you refreshed and in Alvin’s case plain drunk!!

Other pleasures of laying by the pool were the almost daily free sample massages. It was definitely worth hearing the spa staff explain the massage menu to receive five minutes of relaxation! Later in the holiday we went for a couples massage, both of us thoroughly enjoyed the experience and rub down, however the male masseuse is a bit too adventurous with his hands which lead to my girlfriend feeling uncomfortable and me feeling seen off that the lady wasn’t adventurous enough!! I would say to anyone wanting an individual massage be wary of the young lad in there, as a woman you could be made to feel uncomfortable.

The hotel provided two free trips within the a la carte option, a boat trip to the lovely island of Ile aux Cerf which provided great photo opportunities and is definitely worth a visit. We also took the glass bottom boat trip from the beach which was good as you could see all the fish that you couldn’t otherwise see. On another day we visited Casella Nature Park. This was arranged through our tour operator and it turned out that the trip itself was fairly priced but the transfer could’ve been arranged with the taxis outside the hotel for around half the cost. This didn’t affect our enjoyment of the trip and everything we experienced there from the ‘Walking with Lions’ (amazing!!) to the interaction with lion cubs, to the safari in which you see and feed zebras, ostriches and other wild animals is just fantastic, definitely worth a visit.

On an evening after dinner one day in two or three there would be entertainment on. This usually consisted of local dancers or singers and was enjoyable. On the evenings when there was nothing on though the nights could’ve dragged without Alvin’s alcoholic beverages! This is the one small gripe we could have had with this hotel and I don’t want to end on a low so I won’t and will say to anyone thinking of booking here, do not hesitate, you are treated with such respect and small things like tips not being expected made us feel like their service and kindness was completely sincere.
Thank you to all the staff for a wonderful stay!!

Almost forgot to thank our maid for the lovely towel animals, great work Aneera, cheers!!

Room tip: Go for a room on the first floor, you have a better view!! We had room 209 and the view of the pool was lovely and you could see the sea too!!
Date of stay: August 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Gemma0405
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotels_attitude, General Manager at Sunrise Attitude, responded to this reviewResponded 17 September 2012

Dear guest,

Please receive our thanks for your warm appreciations on our Hotel and the attentive service of our personnel: your kind words have been shared with all the ‘Family Members’ (thanks also for the picture of the animal shaped towels!)

I would like to address your comment regarding the behavior of one of our former Spa member. Rest assured that we hold paramount the values of respect, humility and courtesy and that such misconduct is not tolerated.

We were pleased to know you enjoyed your Holidays in Mauritius while staying with us.

We look forward to seeing you back in Mauritius at Emeraude Beach Attitude,

All the best,

Ashok Mooroteea
General Manager

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