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Grand Hyatt Guangzhou: Guest Reviews

5.0 of 5
No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Hotel amenities
Grand Hyatt Guangzhou
Ranked #9 of 1,770 hotels in Guangzhou
4.5 of 5 stars 364 Reviews
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364 reviews from our community

Traveller rating
    164
    158
    39
    2
    1
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Families
9
 
Couples
13
 
Solo
23
 
Business
81
 
What travellers say
  • Breakfast buffet(5)
  • Canton Fair(3)
  • TV tower(3)
Date Rating
Hong Kong, China
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Excellent”
5 of 5 stars Reviewed 28 January 2012

Stayed at the Grand Hyatt on business trip for a week. It's a pretty new hotel with excellent room and great design, similar to those in W Hotel I'd say. Very comfortable bed and pillow too. The reception is on the top floor so when you reach, you have to go up to the top floor first to check-in then go back then to the floor where you room is. Good selection at the breakfast buffet, I found everything I want. Service is great too. I once called the reception to ask for a "measurement tape" and I got it in no time.

Dont have a problem on the internet. Maybe it's my room which got the good connection.

For location I'm not quite sure, cant see anything around but it's fine for me coz my colleagues pick me up and drop me off everyday. I don't really need to go anywhere on my own. Overall an excellent hotel especially if you are on business trip and thus no need to pay :) but well...the rate is pretty reasonable for the quality you receive. So highly recommended!

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Shanghai
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Internet too slow to be usable”
3 of 5 stars Reviewed 11 January 2012

Stayed here for business - very annoying that the internet was so slow it was not usable. The tech support tried (unsuccessfully) to fix my issue by I talked to another person staying there and they said the same thing - too slow to be usable (I basically could not log on to my VPN). Otherwise, a nice hotel (though annoying that you need to go up to the 22nd floor to go down to street level from your room) with a very nice buffet. They also printed my fapiao (offical tax receipt) wrong though I caught this before I left and got them to fix it. In general, not the level of quality would expect from Hyatt.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Service
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Brussels, Belgium
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Good business hotel (little expensive)”
3 of 5 stars Reviewed 22 December 2011

I stayed few days begin december in this Hotel. Very nice hotel, with nice new rooms, including all the comfort for a business traveller.
Breakfast very good. Only watch out if you sign in into the business lounge package of 300 rmb/day. breakfast included... this breakfast is NOT in the main reasturant but in a small bar with limited choice !!
Drinks in the bar are (very) expensive, so be carefull :)
For the rest this is a perfect hotel, in the right area.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by StevenVHG for Guangzhou
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Top Contributor
127 reviews 127 reviews
Reviews in 78 cities Reviews in 78 cities
108 helpful votes 108 helpful votes
“Excellent”
5 of 5 stars Reviewed 20 December 2011

The level of staff service and experience was excellent during my 4 day stay. The hotel is centrally located on the spectacular raised walkway of waterways and trees stretching to the Pearl River with view of the amazing TV tower across the river from some rooms. Nearby are shopping areas accessed by automated moving pavements all set in a breathtaking architectural landscape. The Club level offers a courteous service of quality although the food choice for breakfast and happy hour are sufficient but by no means elaborate. The other bar and food outlets and well managed and provided good fare. Rooms are large but a little quirky with ultra contemporary design and gadgets - the bathroom is in the middle of the room surrounf by sealed glass cage. The curtain and blind arrangements are quite complex and need an element of geekiness to operate. Storage for clothes is not extensive but there are plenty of shelves. Beds are comfortable and crisp. Room servicing was excellent. Its a fine place to stay.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by TechnoProf for Guangzhou
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Melbourne
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Another great Hyatt!”
5 of 5 stars Reviewed 17 December 2011

We only stayed two nights at this hotel, but it was worth the experience. We were fortunate enough to be upgraded to the Chairman's Suite! Biggest hotel room I have ever seen. The hotel is located in the business district, overlooking a huge park complex. At the time of our stay, the large underground shopping mall was not finished. Numerous dining options within the hotel, all of an excellent standard. Another great Hyatt hotel.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Grand Hyatt Guangzhou

  • Guangzhou Grand Hyatt
  • Guangzhou Hyatt
Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Price range (per night):* S$242 - 481

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