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Sheraton Guangzhou Hotel: Guest Reviews

4.5 of 5
West Tower, No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
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Sheraton Guangzhou Hotel
Ranked #11 of 1,770 hotels in Guangzhou
4.5 of 5 stars 58 Reviews
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58 reviews from our community

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Traveller rating
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Date Rating
Sydney, Australia
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Nice hotel and location.”
4 of 5 stars Reviewed 5 February 2012

Great stay overall!

English speaking staffs! some are extremely helpful, gave us a very clear direction to places we want to go.
One concierge in particular was quite rude. We asked for the wifi password (limited to one hour) which we've always been given for last 2 days of our stay but this guy asked us to use the lobby computer instead!

Our room was on the 20th floor, nice spacious room.
Comfy bed, nice bathroom with fantastic view of the city.
Toilet amenities was pretty good but bathrobe was not provided, call and ask for bathrobe if you wanna have a bath.
Heater not working properly. It was blowing cool air on every setting we tried.

Can't ask for better location. It's attached to 7 floors Tee Mall that has everything you need from supermarket to retail shops and restaurants.
The massive Chinese restaurant on the top floor serves pretty good dim sum, but took us an hour to get a table at lunch time.

On the left of the hotel entrance, go one level down and you'll find corridors of shops selling all sort of stuffs. It is also connected to the train station and the stop is call Tiyu Xilu.
There is also a 24 hr Mc Donald across the hotel for past midnight snacks.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin wu, Manager at Sheraton Guangzhou Hotel, responded to this review
23 February 2012
Thank you very much for choosing to stay at Sheraton Guangzhou Hotel during your travel and sharing your great experience with all our valuable guests. We are highly appreciated your comments regarding to the location, facilities as well as our service.
Sheraton Guangzhou Hotel is surrounded by variety restaurants, shops, and we are only 1-2 minutes away from MTR station and BRT station, which have brought much conveniences to all our guests, no matter for business travelers or leisure customers. We are very happy that you have yourself a wonderful stay at our place.
Please accept our sincere apologize for the unexpected service you have experienced during your stay. We will take action immediately and pass the queries to related departments and please do feel free to contact us via Tripadvisor if we can be any of your assistance in further.
We are looking forward to welcome you again for a great experience at Sheraton Guangzhou Hotel.
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Hangzhou, China
Senior Contributor
27 reviews 27 reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Excellent Hospitality and Nice Location”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

I stayed for 2 weeks in this hotel.
The staffs were very friendly.
The best thing is the location. The hotel is located in Tian He district, therefore very suitable for business traveler.
There are more than enough restaurants and shopping malls that can be reached by 5-10 minutes walking.
Pizza Hut, Ajisen Ramen, Zhen Kungfu, 72, 7-11 can be reached in less than 5 min walking.
Tea Mall (Shopping Mall) is located just beside the hotel.
MTR station can be reached in 2 min walking.
Delicious economical Cantonese restaurant chains (华辉拉肠) can be reached in 10 minutes walking. They open until late night.

I stayed in Deluxe room. It was extremely great.
Unfortunately, Channel V, one of my favorite TV channel was not available in that hotel. But that was fine.

I was a little bit disappointed with the breakfast. The menu was just so so. The breakfast beef steak was not juicy at all. The century egg pork congee was nothing. I could get the much better one in congee shop in Guangzhou for 7 RMB. But overall, it was acceptable to fill my stomach before starting my busy working days.

In conclusion, I was satisfied with all the services offered, but the room rate was a bit pricey.

Room Tip: Room with Sport Stadion view is excellent.
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin wu, Manager at Sheraton Guangzhou Hotel, responded to this review
29 January 2012
Thank you for taking your precious time to review our hotel. We are highly appreciated your comments regarding to the location, facilities as well as our service.
Sheraton Guangzhou Hotel is surrounded by variety restaurants, shops, and we are only 1-2 minutes away from MTR station and BRT station, which have brought much conveniences to all our guests, no matter for business travelers or leisure customers. We are very happy to have you with us and we will continually provide the signature Sheraton experience to all our valuable guests.
As for the breakfast experience, we are sincerely apologized that it did not meet your expectation, we will contact the relative department and take proper action immediately for improvements.
At last, we would like to thank you again for sharing your experience with us, and we are certainly looking forward to welcome you back to Sheraton Guangzhou Hotel.
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Kuala Lumpur
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Comfy and situated in a good location”
4 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

I stayed during a conference in November 2011 and was pleasantly surprised by the hospitality extended by its staff during my time there. Firstly, I must say that the location of the hotel is good and very strategic. It is next to a huge shopping mall and a very modern underground train station (the metro) which makes it convenient for hotel patrons to do some quick shopping or get around the city ( if you are brave enough) on your own. The only downside is that at dusk, the streets around the hotel will be full of street peddlers and homeless people which can be unnerving if you are walking alone in the evenings. Apart from that, I would say that the facilities offered at the hotel are top notched and the staff on hand are so welcoming and helpful. I accidentally locked myself out of my room when putting out my plates and cutlery at the side of my door one evening. As I was barefooted, I could not run down to the lobby to get another keycard hence, I called the concierge for assistance and a hotel personnel arrived within minutes of my distress call with a spare keycard. Even room service was prompt. Beds were huge and comfy. I had a twin bed configuration in my room which could actually sleep 4 people! Overall, I had a great stay and would recommend this as a hotel of choice for those travelling for business or pleasure to Guangzhou city.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin wu, Manager at Sheraton Guangzhou Hotel, responded to this review
18 January 2012
Thank you for taking your precious time to review our hotel. We are highly appreciated your comments regarding to the location, facilities as well as the service. We are very happy that you have a wonderful stay and thank you to share your experience with us, Sincerely, we are looking forward to welcoming you back to our hotel again.
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Singapore
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Nice hotel with good location”
5 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

This hotel is one of the best hotel I have ever stayed, if not the best.

As this is a rather new hotel, the room is clean and spacious and it suits us well. The breakfast at the executive lounge is awesome.

The hotel is also conveniently located next to Tee Mall & Tiyu Xilu MTR interchange.

I wish to be back to this hotel again when I travel to Guangzhou again.

Room Tip: Room facing the main stadium has a great view
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ultrakenzo about Sheraton Guangzhou Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin wu, Manager at Sheraton Guangzhou Hotel, responded to this review
5 January 2012
Thank you so much for taking your time to review our hotel, it is always great to hear that our valuable guests enjoy themselves during their travels, and we are very appreciate for your high evaluation regarding our facilities, our location and our food as well. We are glad that you have a wonderful stay whiling you are traveling in GZ, and we would like to thank you again for sharing your experience with us, most warmly, we are looking forward to welcome you back.
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Beijing
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“just wonderfull”
5 of 5 stars Reviewed 29 December 2011

This hotel provides everything I expect from a 5-Star-Hotel. As Starwood platinum member we got an upgrade to a gorgeous suite, the staff is very friendly and competent, service in the lounge was perfect. The location next to TeeMall is great.
Some minor kinks like the tiny closet or the much to low position of the shower head cannot blemish the overall wonderfull experience.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask TessaBeijing about Sheraton Guangzhou Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin wu, Manager at Sheraton Guangzhou Hotel, responded to this review
5 January 2012
Thank you very much for choosing to stay at Sheraton Guangzhou Hotel during your travel and sharing your great experience with all our valuable guests. We are glad to hear that you have a wonderful stay and we are highly appreciate for your loyalty to Starwood Preferred Guest Program, it was such a great honor to have you to review our hotel. Sincerely, we are looking forward to welcome you back to Sheraton Guangzhou.
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Additional Information about Sheraton Guangzhou Hotel

West Tower, No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Price range (per night):* S$220 - 313

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