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Sofitel Guangzhou Sunrich: Guest Reviews

5.0 of 5
No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Hotel amenities
Special offer
Pay 3, Stay 4 nights
Sofitel Guangzhou Sunrich
Ranked #2 of 1,770 hotels in Guangzhou
4.5 of 5 stars 160 Reviews
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160 reviews from our community

Traveller rating
    87
    59
    9
    2
    3
See reviews for
Families
14
 
Couples
23
 
Solo
20
 
Business
82
 
What travellers say
  • Very nice(12)
  • New hotel(10)
  • Canton Fair(9)
  • Taxi driver(4)
  • Swimming pool(3)
Date Rating
Posted by an Accorhotels.com traveller
Surabaya-Indonesia
1 review
2 helpful votes 2 helpful votes
“Excellent”
5 of 5 stars Reviewed 16 February 2012
2
people found this review helpful

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Posted by an Accorhotels.com traveller
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
“good hotel but comment on A+ benefit and location”
4 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Sofitel Guangzhou, Manager at Sofitel Guangzhou Sunrich, responded to this review
21 February 2012
Bonjour ! Thank you for your comments. We would like to reassure you that all necessary actions have been taken to ensure that the benefits of A+ card are clearly explained.
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Guangzhou, China
Reviewer
4 reviews 4 reviews
“Minor room problems but overall I rate this Excellent”
5 of 5 stars Reviewed 12 February 2012

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MichaelTse about Sofitel Guangzhou Sunrich
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Sofitel Guangzhou, Manager at Sofitel Guangzhou Sunrich, responded to this review
13 February 2012
Thank you very much for your good comments, they are very encouraging and we have shared them with our teams. We do want to clarify that each room can control its temperature individually, we are sorry if this was not clearly explained.
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Johannesburg, South Africa
Senior Contributor
22 reviews 22 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Delightful stay”
5 of 5 stars Reviewed 9 February 2012

I spent two nights at the Sofitel and as always, the stay was great. Lots of towels, good products in the bathroom, heated tiles, English TV, large rooms and a really nice indoor pool. Breakfast was also superb!

Taxi drivers dont really know this hotel yet, so look out for a massive building.

Take care when you withdraw cash from ATMs in Gaungzhou- we got fake notes from an HSBC ATM. Businesses wont take such notes- rather withdraw from an ATM inside the bank during operating hours and not after hours!

  • Stayed December 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Travelbuddy2010 about Sofitel Guangzhou Sunrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
1 review
3 helpful votes 3 helpful votes
“Fantastic hotel marred by issues”
3 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

Building great, doorman great, check in, no problem except they have no idea that Skyteam Elite Plus are entitled to room upgrade subject to availability. It was the reason I chose sofitel hotel but totally clue less to the benefit.

The room was very good, styling and bathroom luxurious. The quality of coffee was good and the housekepper gave me extra when I asked.

Japanese restaurant was really good (I am fairly demmanding when it comes to Japanese food).

Breakfast. Oh how it looked so good. sunny side up eggs, baked beans, chicken and pork sausages, grilled tomoto, mushroom. Only problem is it was totally cold - fridge cold. I let the staff know and they made me up a fresh plate of food. Only problem is half way through I realise the sausages are only cooked on the outside - still red and soft/wet in the middle.

That meant no breakfast before a busy day. Compalined at the time and by website about both issues. No response.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Lucky_man2 about Sofitel Guangzhou Sunrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Sofitel Guangzhou, Manager at Sofitel Guangzhou Sunrich, responded to this review
11 February 2012
Thank you very much for your comments. We would like however to clarify that although several Skyteam airlines do enjoy benefits with us for their loyalty card holders, there is actually no such entitlement for Skyteam Elite Plus members.
We are sorry about the incident that you experienced during breakfast. Please rest assured that we make sure everyday that our breakfast displays the best food at the best temperature.
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Additional Information about Sofitel Guangzhou Sunrich

No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Price range (per night):* S$189 - 426

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