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The Westin Pazhou Guangzhou: Guest Reviews

5.0 of 5
No.681 Fengpu Middle Road, Haizhu District, Guangzhou 510335, China
Hotel amenities
The Westin Pazhou Guangzhou
Ranked #46 of 1,770 hotels in Guangzhou
4.0 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
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Date Rating
Milan, Italy
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“...It'll get there soon enough”
4 of 5 stars Reviewed 23 December 2011

I love Westins. I stay at them whenever I can. This Westin however needs some maintenance and upkeep which I have written in a separate letter to the management--all this time for my simple fondness of the Westin Brand.

The staff at this Westin are exceptional without a doubt. Super friendly, very well trained, eager to assist and spoke English very well for newly trained Chinese staff.

The Executive Lounge was well appointed and I enjoyed relaxing there after coming back from the exhibitions across the street.

Only thing I would like to emphasize on is the maintenance here and there that this hotel needs in order to be in line with the true Westin standard that so many people like myself truly appreciate.

Room Tip: If you will be doing business at the Pazhou do not stay at another hotel. The location is outstandin...
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask VenetziaOleh about The Westin Pazhou Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orang County, CA
Senior Contributor
38 reviews 38 reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
“New hotel, great location, need some service improvement”
4 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

Stay there for 5 nights for the trade show. Great location and facility. The front entrance is big and wasted just like typical hotels in China - why can't they build it more cozy and smaller? I was upgraded to club level.

Pros:

big room, very nice bed, bathroom well designed and function.
great quite club level breakfast and happy hour - until last day some Chinese family went there and destroy all harmony. (Can those mainland Chinese act more polite and quite?)
big and nice swimming pool (100ft long), i had them for 5 days in the morning just by myself, staffs at swimming pool are very nice.

Cons:

Since it is a new hotel, staff need more training, I saw couple of western faces working there everyday and I think they will give their Chinese workers better training down on the road.

Need better sign outside hotel to the convention center and subway - subway is great had it is not peak traffic time. I pay $1.25 US dollars from airport to the hotel.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask hog4oc about The Westin Pazhou Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiev, Ukraine
Top Contributor
411 reviews 411 reviews
Reviews in 173 cities Reviews in 173 cities
810 helpful votes 810 helpful votes
“Far from WESTIN standard”
2 of 5 stars Reviewed 12 November 2011

I'm a regular SPG guest (Platinum) and therefore - due to the benefits - selected the WESTIN Pazhou while staying in the Guangzhou area.

Yes, this is a brand-new hotel, impressive by its building, the huge & high lobby, the materials used. I got a corner room with floor-to-ceiling glass-fronts on two sides, open bathroom etc. I unpacking went up to the Club to have a drink & some snacks. Again, impressive Club, huge, good selection of snacks & drinks, effective service.

We had dinner at the top-floor Japanese restaurant which was very good - but very expensive taking into account that you're not in Japan but in China.

And then everything got worse:
- room temperature below 20°C. If you adjust to 49°C it remains below 20°C. The only possibility is to switch off the ventilation completely
- difficult to close all the curtains
- bathroom floor very, very slippery when you leave the shower
- no real bar, just a very small lobby bar (no atmosphere because it's just some chairs/tables on the corner of the huge & high lobby). Not enough tables/chairs for such a huge hotel.
- bar area very dirty (used tissues on the empty tables, used plates on the floor...)
- hotel doesn't have enough hotel cars. So when you like to reserve a car the day before there's no car available anymore
- staff speaks English very badly
- staff not knowledgably

This hotel has a long way to go to be a WESTIN!

So until here everything went well, n

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask HONkiev about The Westin Pazhou Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Very Nice Place - Still So New”
4 of 5 stars Reviewed 3 November 2011

Stayed here for business; had a trade show to attend and this new hotel is attached to the convention center. Very new, so there are still some kinks to be worked out (elevator issues for example). The room I had was HUGE and FABULOUS! I had an end room, so I had 2 walls of windows. Probably the largest rooms in China! The decor is lovely, the bathroom is terrific, and of course the bed is so comfortable. The service was excellent; everyone went out of their way to make sure all was good. We ate at the buffet in part because we weren't familiar with what else was available (not much unfortunately), and this is my only complaint. I feel the buffet cost of USD75 per person for dinner was excessive. We did finally find another place to walk to that was a nice, typical chinese style restaurant for a fraction of the cost. Housekeeping did a great job, including turn down service. Overall, I will stay here again.

Room Tip: Try and get an end room so you have more windows, making the room feel larger. Don't worry about...
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lynn_0130 about The Westin Pazhou Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Great Hotel for Canton Fair”
4 of 5 stars Reviewed 26 October 2011

After 10 years and more of visiting Canton Fair, at last a hotel has been built within walking distance of the exhibition halls. Westin have done a great job here with excellent staff, spacious and well-equipped rooms and 3 good restaurants, and all with direct access to the exhibition centre.
They even have an exclusive golf cart service to get you across the bridge to halls 1 through 9.
Full marks to Westin for this excellent business hotel which is pricey for Guangzhou but so convenient.

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DaveManchester_UK about The Westin Pazhou Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about The Westin Pazhou Guangzhou

No.681 Fengpu Middle Road, Haizhu District, Guangzhou 510335, China
Price range (per night):* S$190 - 523

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The Westin Pazhou Guangzhou
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