I'm a regular SPG guest (Platinum) and therefore - due to the benefits - selected the WESTIN Pazhou while staying in the Guangzhou area.
Yes, this is a brand-new hotel, impressive by its building, the huge & high lobby, the materials used. I got a corner room with floor-to-ceiling glass-fronts on two sides, open bathroom etc. I unpacking went up to the Club to have a drink & some snacks. Again, impressive Club, huge, good selection of snacks & drinks, effective service.
We had dinner at the top-floor Japanese restaurant which was very good - but very expensive taking into account that you're not in Japan but in China.
And then everything got worse:
- room temperature below 20°C. If you adjust to 49°C it remains below 20°C. The only possibility is to switch off the ventilation completely
- difficult to close all the curtains
- bathroom floor very, very slippery when you leave the shower
- no real bar, just a very small lobby bar (no atmosphere because it's just some chairs/tables on the corner of the huge & high lobby). Not enough tables/chairs for such a huge hotel.
- bar area very dirty (used tissues on the empty tables, used plates on the floor...)
- hotel doesn't have enough hotel cars. So when you like to reserve a car the day before there's no car available anymore
- staff speaks English very badly
- staff not knowledgably
This hotel has a long way to go to be a WESTIN!
So until here everything went well, n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC