Pros: Good location (5-10 mins walk from the train station), friendly and helpful staff (some were exceptionally fluent in English), reasonable room and bathroom, comfortable bed, coin laundry facilities available

Cons: We requested a non-smoking room and were disappointed upon arrival to find out that they only had smoking rooms left (ie. if this is important to you, make sure you get their confirmation when booking)

Note: You have to pay upfront when you check in. If you are paying by credit card WITH A PIN NUMBER, the reception staff will direct you to a machine (looks like an ATM) in the lobby which processes the payment and gives you the room card automatically. If you are paying by cash or credit card WITH SIGNATURE, the staff will process the payment at the desk.

Staffs were extremely friendly and willing to go extra mile to help customers even though there is a language barrier.

We had lots of luggages when we checked in during the evening. As my wife was carrying our 10 months old baby, there was only me hauling all the lauggages. However, the lady at the front desk promptly came over to help me loading the luggages to our room.

Room was very clean, simple decoration but all the amenities you ever needed were there.

One thing I was extremely impressed was that there was an afternoon when we left the hotel late in the afternoon so the maids were unable to make our room. However, they have left a bag of amenities and towels in front of our door with a card telling us if there is still anything we need, don't hesitate to let them know. I was so surprise because I have never encountered this kind of room services for all the places I have travelled around the world in the past.

The only thing about this hotel, if I must say something bad about it, is that the air-conditioner didn't seem to work to its optimal. Even though I had the thermostat set to low, the cold air was still blowing hard. But this is just a very minor thing.

If we were to go back to Sapporo again, which we will definitely, this hotel will definitely be on the top of my list.

Located near Sapporo station. Nice, clean business hotel with friendly, professional staff. A couple of bars and restaurants in the hotel. Rooms are small with a 20" widescreen TV, and great water pressure in the shower. The hotel was quiet. I will stay here on future trips to Sapporo.

We stayed in Richmond Hotel Sapporo Ekimae December 27, 2009. One night.
We arrived from Tokyo to Chitose Airport, and took the airport bus, got off at the Hotel Monterey Edelhof bus stop, had to walk 3 minutes and across a large street intersection to reach the hotel. Thank goodness it wasn't snowing, but there were snow on the roads, hence our suitcase (bottoms) were wet upon arriving at the hotel's lobby. Now I understand why people put plastic bags around their suitcases at the airport!

Anyways, it was manageable even with 4 kids (ages 6, 6, 4 and 4), and 4 adults... we checked in two Universal Rooms, it's their biggest rooms. Basic, no frills, but very clean, and very good amenities. We paid 14 000 yen for one night, and the front desk has staff who spoke perfect English. Helped us reserve Crab restaurant for dinner, gave us maps and always were so helpful in anything we needed.

Free internet, large LCD TV, fridge (nothing inside) , you can buy drinks to use the fridge.
The location is great, just 5 minutes to Esta building where there are so many dining options, ramen eating center, department stores, and nearby convenience stores.

After 1 night, we checked out, Skybus came to pick us up at the hotel and we headed to Niseko for 1 week of skiing. My son left his stuffed doll at Richmond Hotel, and I called from Niseko's hotel, they mailed it back to me within the next day! That's great service!

Highly recommend this hotel for anyone who isn't demanding luxurious, but clean, and basic accomodation in Sapporo.