The location is excellent! The hotel is directly connected to Sapporo Station by underground station shopping plaza, and there are many shopping malls nearby!

The staff was very helpful, when we only asked for a knife for cutting melon, he gave us a full set of utensils (knife, forks and plates), which was very considerate of us! And the staff can communicate very well in English, it's really good for international travellers!

The room is tidy and clean, but the desk is too small.

I travelled with my kid and stayed 4 night at Hotel Gracery during Christmas time. it is great hotel and just next to Bus Station, JR Station and Subway with minutes. And easy access to underground shopping mall with great resturants, and 2 big departments store. You do not have to get wet or worry about the snowy weather.

Stayed at Gracery Sapporo for 5 nights. The room is small but the location is very convenient. It's quiet and clean. I hope to come back to Gracery again and again! Keep up the good work!

The location is linked all the way to Sapporo JR station/subway station via the underground shopping link. We don't have to worry about the wind, rain or snow outside. With the hotel lift taking you to the basement, you can walked to the station all covered/shelted. It makes a great feeling when going out. The hotel staff was so helpful that she even offered to lend us her personal wireless router for us to surf web via phone. I thanked her, but did not take up her offer.
The hotel room (we booked tripper room) only provide wired internet connection for notebook/laptop only. Surfing via phone was not available. However, hotel lobby has a no. of internet pc for surfing.
I like to the facilitiies provided in the room, e.g facial gel, anti-bacteria spray for fabris, steamer to increase the humidities of the room, etc.