長期日本一時帰国の締めくくりはユニバーサルポートで二泊しました。四人家族なのでデラックスルームは、調度良かったです。電車で行き、強風の中入口に到着。ベルボーイとベルガールが一人ずつ入口にいたにも関わらず荷物の手伝いは一切なし。小さい子連れで大きい荷物を持っていてしかも主人が片手怪我で使用不可能の中挨拶だけではマイナスですね。

レセプションでも、チェックインの際重い荷物をしょっているのにそのまま手続きに続行。フロントスタッフか誰か気づいて荷物を預かるか置かせるべき。

荷物を運んでくれた沖永さんが、ホテルの信用を救ってくれたでしょうね。重い荷物も笑顔で対応しっかりと教育されているのが目に見えました。部屋へ行く途中もきちんと説明。部屋内もしっかり説明してくれ、笑顔で対応。こう言うスタッフを大事にしてほしいです。

部屋は基本的には満足。しいて言えば紅茶とポット、マグカップがあるなら、コーヒーとまぜるスプーンも置いてほしい。使った後のバスタオルをかける場所が少ないです。本当は4星あげたかったけど第一印象が悪すぎたなぁ。

We have chosen Universal Port for our final destination of our long return to Japan. When we arrived with train it was freezing cold & very strong wind. We have young kids and lots of heavy luggage, also my husband was injured the any before we came. There was a bell boy a
& girl at the entrance but non of them does not even bother to give us hand. They just greeted but no sign of welcoming guests. That was VERY negative. Also when I checked in, I was carrying a heavy luggage but the receptionist does not even ask if I'd like to put my luggage down or call someone to help. She just kept going with check in. That was very disappointed.

Then Ms Okinaga came to help our luggage and brought us to the room. She was very helpful and she did her job very professionally. The hotel is very lucky to have her as staff.

The room was good. We had a deluxe room and it was perfect size for 4. Only things if I may add, there are tea, kettle and cup available in the room. If so, I'd like to see coffee and tea spoon. Also there was not enough spaces for used bath towels for hanging. I'd like to have more space for it. Other than that if we stay again? If there is an opportunity, we will.

We stayed at Hotel Universal Port this past weekend, and I have absolutely no complaints. The staff was wonderful. They even have quite a few on staff who speak English.

The rooms were quite large compared to other Japanese hotels we have stayed in. They also had free internet. You can even borrow the LAN cable from them for free.

We booked two rooms because we had two older (11 and 14) children with us and they made sure out rooms were right next to eachother.

The train station and Universal City Walk and Universal Studios were all just a short walk away! We took the train in to see the Osaka Castle and to visit the Namba area. Super easy!

They even have a Universal Studios ticket desk in the hotel so we were able to purchase our tickets the night before and avoid standing in the ticket line. We were able to go right to the park entrance and bypass the long line of people waiting to purchase tickets.

I highly recommend this hotel!!

The hotel is well set-up, with 15 floors overlooking either the bay or Universal Studios Osaka. Our room was facing Universal on the 12th Floor. It was a large room and came with the usual amenities which were refilled daily. Shower and bathroom were roomy. Only thing was that we had a non-smoking room, but you could still smell remnants of cigarette smoke in the hallways.

The check-in counter has a lovely big aquarium and the lifts are themed as though you are going into the sea. The cafe and entrance are themed around Dinosaurs, so there is an egg threatening to hatch just near the main entrance, and there is a dinosaur skeleton hanging from the roof of the cafe.

Some reviewers have commented on the distance away, but the Universal-City train station is a 3 minute walk away which connects you to the Osaka Loop line, often going directly to JR Osaka (Umeda). We often chose to change trains at Nishikujo and take the Subway line to Namba. This journey took approx 20min as it was 2 stops to Nishikujo, and then 4 stops to Namba, where the main shopping and restaurant area is. Coming to the hotel at night from the airport meant that you had to take a more local train to change at Nishikujo, if you were prepared to do another transfer at Tennoji or Osaka, you could get there a bit quicker if you didn't have much luggage to lug around. If arriving or departing during the day/early evening, your best option is the Airport Limousine Bus that leaves from Universal and takes around 70 minutes.

The area around the hotel is called Universal City Walk which has numerous restaurants, convenience stores, even the standard McDonalds and Starbucks. We ate there on numerous occasions and was mostly the same value to what we found elsewhere.

Thoroughly enjoyed our stay at Hotel Universal Port and would recommend to all, especially if you are visiting Universal Studios.

Highly recommend this hotel for it's location, value, service and cleanliness (not necessarily in that particular order!)