This hotel is well situated. Lobby is very nice and new and hotel is kept very clean. Staff were very friendly. Pool and gym area is great. Good facilities overall including free wifi in pool and lobby area. Concierge was very accommodating also. Beds were comfortable. Food was disappointing, cold and did not seem fresh...although breakfast was plentiful. Spa was expensive for treatments and staff left the room for half an hour of a one hour treatment.

Great rooms, great food, the staff is extremely friendly and helpful. there is a fashion store at the lobby that has great collection and really great vibe. the location is amazing, a walking distance from the twin towers and high-end stores. Their concierge offers a great range of trips which don't cost a fortune! I had an amazing time there.

I held large conference meetings for 2 events in November 2011 and overall I was very pleased with the service, facilities and professionalism of the staff. Its location is simply the best, with all the tourist and business needs on your doorstep. The reception area is bright and welcoming, as are the staff and not forgetting the porters too. Our contact for the event was always on hand to run throughout our stay and was always available if required. We hired the Prince Ballroom for both our events and I have no complaints, the room(s) were large, not too hot and very clean. I hired in seperate audio visual supplers but they work with the hotel and have a great relationship so we didnt have to worry. The food was outstanding, plenty to go round and great variety. Accommodation was as you would expect, very comfortable and smart, I stayed in a Premier room so I could use the Executive Lounge which was excellent.
There were a few issues which need mentioning - WiFi was not reliable in the meeting room area, this is an important part of running our events so I had to ask a few times to have it corrected. During the refreshment breaks the hot drinks were not replinished quick enough and delegates were left waiting for them to be topped up. I had a small housekeeping issue in my room, I found a pair of boxer shorts hanging on my bathroom door from the previous occupant. After mentioning this to housekeeping it took until the 3rd day of my stay to have them moved. These are small issues which did not effect the overall success of hosting the events at the hotel but the small things are the ones people remember so its best to mention them. I have booked our events there again this year and I certainly reccommend this hotel to host your events as its pretty good value for money, the service is excellent and the location unbeatable.

Very good value and central close to Bukit Bintang.