After an absence of 5-6 years the hotel is still in good condition exactly the same as before when it was Nikko. True it might be renovated after changing of the chain some part not renovated like the bathroom still in good condition too.

I can't complain about the 'standard' of this hotel it is a genuine 4 star bordering on five. Location is good, rooms are very good. Wifi is good and staff carry smiles everywhere. It is very comfortable, the bathrooms are very good, the beds very comfortable. Nice TVs, well stocked rooms.

Limited choice on the menus for vegetarians, the chefs in the chinese and main restaurants are not accomodating. This is actually a bit of a 'Malaysia' problem, vegetarians need to seek out good accomodating placed, but you might expect hotels to understand right?

The biggest area for improvement is that their staff desperately need some training in customer service... a few examples.

- OK, so i turned up a bit early, I know they have an early check in policy, but there was simply no room for flexibility. Front desk tried the good old "I would check you in sir but we have to wait for people to check out", so I pointed them to the couple next to me who were..... well.... checking out. Then the receiptionist tried the "Well I can't check you in unless you pay half room rate as it would be classed as an early check in", I asked if she didn't mind speaking to her manager to see if I could be accomodated, I couldn't, but her managers manager was very accomodating and ensured they got a room ready for me. problem solved so what am I complaining about - well after a 12 hour flight and 16 hours on the road, you don't really want this do you? Like I said I was early but some flexibility would be nice..
- OK so I got here a bit early, another luxury hotel would have greeted my long wait with a complimentary drink, but no - no coffee, no soda, no nothing.....

Breakfast, on Two mornings no fewer than three people (each Morning) came to ask if I wanted coffee or tea. It's nice that they are being so attentive but after I said no, perhaps they could have picked up on this?

I am not sure what the "Make my room" button is for at this hotel.... When you go out foor a couple of hours in a luxury hotel, you press the magic button and the housekeepers tend to prioritise those rooms, you return and hey presto.... Not here. Three days in a row I tried this little magic trick but it didn't work. The housekeeper appears when he is ready - not when you are ready.

I don't want this to sound overly negative, I am after all giving it four stars (!), The management simply need to pick up on the customer service issues, tweak it somewhat and notice how much of a difference it makes on our stays.....

The Hotel Intercontinental Kuala Lumpur was a very fine hotel, well located, nice rooms, attentive staff, fantastic breakfast and a very good value. I stayed in an Executive Club Level Room and found everything to be very pleasant and satisfactory. I don’t have too much color commentary, because it was just perfect…not over the top, not too luxurious, but just very clean, well-appointed, but not very memorable. I had an excellent sleep and have nothing to complain about.

If you do stay in an Club room and want to go to the lounge for cocktails, try to get there a little bit early. On two separate nights, the lounge was so full that I had to wait 90 minutes for them to ring my room to tell me there was an open table. I would also say that this lounge was not as lavish as some other Intercontinental hotels I’ve been too. They had the bare minimum necessary to be a quality lounge…but it didn’t blow me away. Don’t expect too much from the afternoon Tea Service. All of that being said the lounge staff was very good.

I would stay here again in a heartbeat, but I might also be tempted to see if the other 4-5 stars can thrill me beyond just "Very satisfied."

This is nice hotel and within walking distance from Petronas Twin towes. Rooms are big and has a huge lobby space. Good banquet rooms.
Check-in and check-out is terribly slow. I waited like 20 minutes before being assigned a room. Bathrooms is good and has good supplies. Plenty big pillows available in the room. There is a iron and ironing board in the room, coffee station, newspaper delivered, shoe shine service.
Be careful while checking out as they charged for Internet despite it being complimentary, which they promptly corrected.