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Sheraton Imperial Kuala Lumpur Hotel: Guest Reviews

5.0 of 5
Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Hotel amenities
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Deluxe Room from RM291++!
Sheraton Imperial Kuala Lumpur Hotel
Ranked #7 of 190 hotels in Kuala Lumpur
4.5 of 5 stars 987 Reviews
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987 reviews from our community

Traveller rating
    594
    277
    68
    28
    20
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Families
154
 
Couples
378
 
Solo
118
 
Business
169
 
What travellers say
  • Club lounge(34)
  • Monorail station(30)
  • Petronas Towers(29)
  • Very good(24)
  • Room service(21)
Date Rating
Uk
1 review
1 helpful vote 1 helpful vote
“Best best hotel in kl”
5 of 5 stars Reviewed 22 February 2012
1
person found this review helpful

The best best in kl loved it best best best were do I start 1 off the best hotels in kuala lumpur just like to thank these people from the bottom off my heart they are the best at the hotel mr. Kurt vieren mr.william tan ,Melanie chan ,lukitawaty burhanuddin , siti nurjihan , behnam, azman , club lounge ,Jacqueline , ala Salem , Ian c , I would recommend this hotel to every 1 going to kl the best in town don't go with some off the reviews this hotel is the best and I will book again and again the best loved every minute off it thank you

Room Tip: Were do I start 1 off the best hotels in kuala lumpur just like to thank these people from the botto...
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  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jac S about Sheraton Imperial Kuala Lumpur Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIKL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
23 February 2012
Thank you very much for taking the time to write a review about your recent stay at the Sheraton Imperial Kuala Lumpur! We really appreciate your positive comments about so many of our associates who obviously made your stay special. We look forward to welcoming you back to the Sheraton Imperial in the future! Best Regards, Chuck Abbott
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Solihull, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
“A top class 5 star. Lovely.”
5 of 5 stars Reviewed 21 February 2012

Not a great deal to add that othe's haven't already said really. A bit out of the way location wise, but slap bang on the MRT so no bother there.
The rooms are lovely, and the staff are excellent.
All the communal areas are old school grand asian five star beautiful.
We will be back.

Room Tip: Ask for a room on the other side of the hotel to Jalan Doriasaimy (sp?). There are quite a few loud...
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  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SIKL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
23 February 2012
Thank you very much for taking the time to write a review about your recent stay at the Sheraton Imperial Kuala Lumpur! We really appreciate your positive comments the convenient location to the monorail/MRT, our spacious rooms, our associates and the classic decor. We look forward to welcoming you back to the Sheraton Imperial in the future! Best Regards, Chuck Abbott
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Singapore, Singapore
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Good Hotel although Location is not that "good"”
4 of 5 stars Reviewed 20 February 2012

In general this hotel is good. However the location is a the other end of Jalan Sultan Ismail, which is not so near to Bukit Bintang. It is quite near (walking distance) to Monorail (which bring you to Bukit Bintang) and Dan Wangi station (Kelana Jaya MRT).

There is small street next to hotel which I was told by taxi driver used to be one of the happening place in KL.

The room is very huge although you can tell the design is a bit old other than that I cannot complain much. Facility is good.

As someone said, the hotel is huge, so if you get the corner room, may be quite a distance to walk to the lift.

The only complain that I had, someone accidentally charge his/her breakfast to my room. I wonder why they never verify it first. Anyway, they immediately took out that charges, but I do not really feel good about it.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by esusilo for Kuala Lumpur
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SIKL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
23 February 2012
Thank you very much for taking the time to write a review about your recent stay at the Sheraton Imperial Kuala Lumpur! We really appreciate your positive comments about the convenience of the monoral/MRT and our spacious rooms. Thank you for sharing your comments about the location, our classic design and the breakfast charge, we do appreciate the opportunity to learn from your experience. We look forward to welcoming you back to the Sheraton Imperial in the future! Best Regards, Chuck Abbott
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Athens, Greece
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Cheap hotel in Kuala Lumpur”
3 of 5 stars Reviewed 20 February 2012

walking distance from China Town ( a must if you are in the area) and not that far from the golden triangle of the city . hotel tho def needs a renovation

  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Yiorgos E about Sheraton Imperial Kuala Lumpur Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIKL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
23 February 2012
Thank you for taking the time to write a review about your recent stay at the Sheraton Imperial Kuala Lumpur. We appreciate your positive comments about our location and how convenient it is to China Town and the Golden Triangle area. Thank you for sharing your comments about the decor and for allowing us to learn from your experience. We loo forward to welcoming you back to the Sheraton Imperial on future trips to KL! Best Regards, Chuck Abbott
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New Delhi, India
Senior Contributor
29 reviews 29 reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
“Could have been perfect, but...”
4 of 5 stars Reviewed 19 February 2012

... I was on a very hectic schedule so hardly got to enjoy the facilities and amenities. the room was spacious and elegant, the view was great, the service in line with expectations and the overall experience hassle-free.

Located just off a monorail station that made for great connectivity to most parts of town, an easy walk to KLCC and plenty to do in the vicinity, this is a property I will definitely return to just so I can explore further,

One tip, though. Never ask them for a "hotel taxi" - they just call in one off the street and charge you room for 50% higher than the metered rate would have been. This is the one thing that rankled; otherwise, as I said, the overall experience was pretty good.

Room Tip: Any room on the higher floors offers a great view. Since the property is large and the corridors lo...
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIKL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
21 February 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Kuala Lumpur! We really appreciate your positive comments about our spacious rooms, great views, the hassle free service that met your expectations and the convenient location as it relates to the monorail station. We also apprciate your comments regarding the taxi service and I will personally investigate this practice, thank you for allowing us to learn from your experience. We look forward to welcoming you back to the Sheraton Imperial on any future trips you have planned to KL. Best Regards, Chuck Abbott
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Additional Information about Sheraton Imperial Kuala Lumpur Hotel

  • Sheraton Kuala Lumpur
  • Kuala Lumpur Sheraton
  • Sheraton Imperial Kuala Lumpur
Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Price range (per night):* S$132 - 242

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Sheraton Imperial Kuala Lumpur Hotel
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