I stayed for 3 night on early February 2012. The premium room that i staying was so large despite no twin tower views. Being local Malaysian, the Starwood Brand Hotel is my preferred brand especially TWKL. There is no fault inside room. The room service was extremely professional and the food very tasteful. During check in, the process took merely 2-3 minutes as i do some counting in time just to check how fast they check me in. The location wise, extremely peaceful not like JW which is a bit hussle as near to The Pavilion entrance. So, TWKL is more peaceful and i consider it as bless for relaxing which is the main reason i stay in TWKL. Special thanks to receptionist Rachel who check me in in very fast and full of explaination. The only small issue is a bath tub. Some amount of drip can be spot from the bathroom in the passage from door to the bed. I guess it was architecture fault. Hopefully this is only happen in one room. Look forward to stay in TWKL when in KL again.
Room Tip: Choose the room with the side to pavilion otherwise the view will be old Pudu jail.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
Greetings East_Borneon
We thank you for reviewing our hotel and good to hear you had a great arrival experience - this is how it should feel at The Westin.
My team and I look forward to welcoming you back soon.
Take care and be well
Kim Powley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC