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The Westin Kuala Lumpur: Guest Reviews

5.0 of 5
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Hotel amenities
The Westin Kuala Lumpur
Ranked #13 of 190 hotels in Kuala Lumpur
4.0 of 5 stars 733 Reviews
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733 reviews from our community

Traveller rating
    371
    229
    80
    31
    22
See reviews for
Families
149
 
Couples
219
 
Solo
85
 
Business
178
 
What travellers say
  • Heavenly beds(29)
  • Shopping mall(26)
  • Very good(26)
  • Room service(25)
  • Great location(18)
Date Rating
Singapore, Singapore
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Great Location”
4 of 5 stars Reviewed 20 February 2012

Great location, didnt have to venture far during our 2 day stay. The Pavilion was right across the street with great shopping and good food. The room was nice, spacious and very comfortable. I had a problem with the extremely slow lifts though.

  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Fionna T about The Westin Kuala Lumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review
21 February 2012
Greetings Fiona T

We thank you for your review and good to know you had a great stay.

Your comment about the speed of the lifts has been noted and communicated to our service provider. We apologize for any inconvenience caused.

Once again, we thank you for your support and look forward to welcoming you back.

Take care and be well



Kim Powley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Right in the heart of Kuala Lumpur”
4 of 5 stars Reviewed 20 February 2012

Hotel is in a walking distance of everything you wanna see downtown in Kuala Lumpur . Big shopping malls right across the street , rooms with view of the petronas towers , amazing breakfast options . only thing that was a bit inconvenient was the room shower

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Yiorgos E about The Westin Kuala Lumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review
21 February 2012
Greetings Yiorgos E

We thank you for staying with us and taking the time to share your experience.

Good to know you had a great stay and that our services and facilities met with your expectations.

My team and I look forward to welcoming you back on your next visit to Kuala Lumpur.

Take care and be well



Kim Powley
Generall Manager
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Oxenford, Australia
Contributor
20 reviews 20 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great Location”
5 of 5 stars Reviewed 11 February 2012

Our stay was fantastic. The staff are very friendly and helpful. Check in was fast. The room was great and the bed very comfortable. The only thing i could fault would be that the pool was really cold. The food court at pavillion across the road is worth a trip to.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 11 more reviews by MichB_12 for Kuala Lumpur
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review
13 February 2012
Greetings MichB_12

We thank you for reviewing our hotel - it's always great to know that our guests enjoy themselves.

Look forward to welcoming you back on your next visit to Kuala Lumpur.

Take care and be well



Kim Powley
General Manager
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Kuala Lumpur, Malaysia
Senior Contributor
45 reviews 45 reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
“Great Location, service and food”
4 of 5 stars Reviewed 10 February 2012

Opposite the beautiful Pavillion Mall with loads of places to eat and drink the Westin is a great base in KL. Qbar and Prego on site are perfect for a drink and meal. Staff lovely, pool area nice but reflects the age of the hotel. Rooms are excellent.

Stayed November 2011, travelled with family
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See 15 more reviews by mark c for Kuala Lumpur
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review
13 February 2012
Greetings Mark C

We thank you for your support and appreciate you taking the time to review our hotel.

Very delighted to hear that you had a great stay and look forward to welcoming you back soon.

Take care and be well



Kim Powley
General Manager
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Bintulu, Malaysia
1 review
“Nice stay at TWKL!”
4 of 5 stars Reviewed 8 February 2012

I stayed for 3 night on early February 2012. The premium room that i staying was so large despite no twin tower views. Being local Malaysian, the Starwood Brand Hotel is my preferred brand especially TWKL. There is no fault inside room. The room service was extremely professional and the food very tasteful. During check in, the process took merely 2-3 minutes as i do some counting in time just to check how fast they check me in. The location wise, extremely peaceful not like JW which is a bit hussle as near to The Pavilion entrance. So, TWKL is more peaceful and i consider it as bless for relaxing which is the main reason i stay in TWKL. Special thanks to receptionist Rachel who check me in in very fast and full of explaination. The only small issue is a bath tub. Some amount of drip can be spot from the bathroom in the passage from door to the bed. I guess it was architecture fault. Hopefully this is only happen in one room. Look forward to stay in TWKL when in KL again.

Room Tip: Choose the room with the side to pavilion otherwise the view will be old Pudu jail.
See more room tips
  • Stayed February 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask East_Borneon about The Westin Kuala Lumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review
10 February 2012
Greetings East_Borneon

We thank you for reviewing our hotel and good to hear you had a great arrival experience - this is how it should feel at The Westin.

My team and I look forward to welcoming you back soon.

Take care and be well



Kim Powley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Westin Kuala Lumpur

  • Westin Kuala Lumpur
  • Kuala Lumpur Westin
Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Price range (per night):* S$55 - 304

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