This is a really nice place. Very comfortable serene atmosphere, very cool rooms, and a wonderful central location.

I live in Singapore as an expat, and decided to go for a weekend spa break with my partner to KL. After reading reviews on tripadvisor.com, we decided to book our stay in the Maya.
On arrival we were greeted well, and the room we booked was really impressive with design and layout. The first thing I did was take a look out the window to get a view of the Petronas Towers (the main reason we booked this hotel) and couldn't help but notice the grubby finger marks all over the windows.
The bathroom was lovely, bath big enough for two and a huge separate shower. Likewise the king size bed was great, with a choice of pillows. The 1st night we stayed was perfect.
The next day, we had our spa experience, with traditional malayisan massages which were very good. I would highly recommend this spa. I particularly loved the hydrotherapy pool, with the view of the tree, really beautiful.
The problems really started that evening after coming in from dinner, I went to run a bath and the water came out a yellowish/brown color from all the taps in the bathroom. We called the maintenance people and he came up and spent an hour in and out of our room trying to solve the problem. By midnight, we asked him to leave and come back in the morning.
Morning came and no-one had fixed the water, we had a bus to catch in a few hours and really needed a shower before a 4 hr trip. After several difficult calls, they sent someone up and moved us to the nearest available room for a shower which had not even been cleaned yet by the former guests!
When it came to settling the bill, we were of course very unhappy. They offered us a 6% discount after waiting nearly 45 minutes for a manager to approve this and speaking to 3-4 equally useless staff.
Really shame that this happened on our last night, completely ruined our stay. We will certainly not return.

Stayed here for 3 nights from 30th DEC to 2 Jan and really enjoyed my stay...
Positives...
+ Location:Right opposite to Zouk night club and a 5 min walk to Petronas Towers (KLCC), A 5 min Walk to the MRT station (One way to Bukit Bintang was a couple MYR, Frequency of the trains are excellent) Every station stops are a few mins apart. (Time saver, value for money and very convenient)
+Rooms(Studio, 22nd floor) : Medium sized, nice clean rooms with huge windows with the Petronas Towers view and nice big fancy transparent bathroom(Curtains are on outside) with a rain shower and big tub.Basic TV with limited channels.Free coffee maker too.
+Staff :Good,Check in was quick.Friendly staff overall.
+Food: Excellent variety of food for breakfast in veg and non veg, loads of options to choose.
+Pool:The Hydrotherapy pool is good for relaxing but definitely not for swimming as its small.
+SKY LOUNGE from 9pm -11pm where you have a wonderful view of the Petronas n KL tower, they provide complimentary cakes,cookies coffee/tea etc everyday.(Must visit)
+Nice touch with complimentary fruit, biscuits etc which was provided after room service everyday, a huge collection of movies is available in the reception which can be watched at your room, a couple of shuttle services is also provided to shopping areas.
Negatives: Nothing.
Final thoughts :Hotel Maya is a nice boutique hotel and I would stay here again,i would recommend to others, I got a good deal for it (around 100$ in New Years) so it was definitely value for money.

This was the second hotel we stayed at in our two month vacation and since we had just come from another five star hotel to hotel maya we were quite disappointed, dont be fooled by their pictures on their website its far from its hay day. Our room was very worn out, the bed was hard as a rock the bath leaked and the tiles were falling off, we stayed in nicer rooms in three star hotels. The staff were not very friendly, we called twice to get our bags brought down as we were checking out and our hotel taxi was waiting for us and after 20-30min we brought it down our selves and then they told us off for making their taxi wait and just gave us a blank stare when we explained we have been waiting 20min for the bell boy to bring down our bags. The food is horrible especially room service, the food in the hotel was the worst food we had during our two month vacation. The Pool isnt as nice as the pictures look its definatly not a kids pool and quite dangerous as the tiles are quite sharp and slippery which caused two cuts on my foot. If your looking for a real five star hotel or even four star dont stay here, if you want a place close then petrona towers then your in luck.