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PARKROYAL Kuala Lumpur: Guest Reviews

4.5 of 5
Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Hotel amenities
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10% off room rate
PARKROYAL Kuala Lumpur
Ranked #17 of 190 hotels in Kuala Lumpur
4.0 of 5 stars 780 Reviews
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780 reviews from our community

Traveller rating
    299
    329
    97
    40
    15
See reviews for
Families
199
 
Couples
288
 
Solo
58
 
Business
80
 
What travellers say
  • Park royal(43)
  • Orchid club(43)
  • Sungei Wang(35)
  • Very good(33)
  • Shopping centres(30)
Date Rating
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Handy Location”
4 of 5 stars Reviewed 21 February 2012

I have just spent 2 nights at this hotel whilst transiting Aus. to London. I arrived at 8.30 am, and whilst check in wasn't until 2pm, the friendly & efficient staff on the front desk found me a room, without extra cost, I was very thankful as it had been a long flight.
The room was clean, quite large, with all the necessary aminieties even though its getting a tad old. The bathroom was not so good there had abviously been blockage problems with the bath as the inspection tile was a different colour & half hanging out. The blockage was still there & I had to remove the drain plug completely to drain the shower water. Also the shower head leaked badly as the rubber seal ring was missing. The whole bathroom needed a good tidy up, re caulk, but was reasonably clean. The towels were old & grey.
(When the time comes to renovate get rid of the tan & red mottled tiles it looks like blood all over the floor & walls!)
The Buffet breakfast was extensive, hot & very good with food for all tastes vis:- Western, Indian, Japanise, Chinese & of course local. The resturant staff were right on the ball & very pleasent.
The buffet Lunch was also extensive & good & very well priced with good service.
The Lounge Bar has a 2 for 1 happy hour which made the pints of beer a reasonable price for a hotel.
Internet is not free, which I believe it should be, & inflexable as the half hour is one block of time, I also thought is was to expensive.
The location to shopping is very good - I will stay there again.

Room Tip: Away from the main road
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  • Stayed February 2012, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Overall great with refurbished rooms”
4 of 5 stars Reviewed 21 February 2012 via mobile

Stayed for a night, first impression was that the room has been refurbished but it still feels old. Room service food was not satisfactory, sandwich being cold and beef too hard even to slice. I must say the breakfast selection and quality is one of the best I had.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask aobk84 about PARKROYAL Kuala Lumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharmini Moganasundram, Manager at PARKROYAL Kuala Lumpur, responded to this review
22 February 2012
Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL, your Trusted Local Companion, during your visit to Kuala Lumpur. Your feedback is of great assistance in the improvement of our service and product.

I am truly sorry about the less than acceptable Room Service product and quality, and I will be sure to raise the issue with the culinary team. Meanwhile, i do thank you for your favourable comments on our breakfast variety. We have indeed received many favourable comments pertaining to that. I shall be sure to share this with the team concerned.

Please be so kind to contact me personally, should there be any other concerns that you may want to share with me personally, so that we can ensure your future stays with us are memorable.

Thank you.

Sincerely, with best regards,
Sharmini Moganasundram - Hotel Manager
sharmini@parkroyalhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai
Senior Contributor
39 reviews 39 reviews
Reviews in 26 cities Reviews in 26 cities
51 helpful votes 51 helpful votes
“Excellent staff and location, but poor housekeeping”
3 of 5 stars Reviewed 20 February 2012

I must say, I was initially quite impressed with the hotel from the lobby, location, size of the room and seemingly clean room.

Pros: large size room, good selection of TV channels, welcome fruit plate, swift check-in, good concierge. Polite and efficient staff.

Cons:

Extremely poor lighting in the room and bathroom. It's almost impossible to do your make up correctly.

Poor sound proofing - I was on the 15/F and could still hear the traffic

Hard beds. Dirty sheets (see pics)

Poor draining in bathtub

Poor housekeeping - did not clean or replace fruit plate, hair left on toilet after daily clean up (see pics)

Upon closer look, you'll see that the room is in poor condition and no maintenance.

Yes, this place is cheap and you get what you pay for, but I simply cannot tolerate a place this dirty.

Room Tip: Stay only at the Orchid floor, which is seemingly nicer. The deluxe rooms are horrid.
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharmini Moganasundram, Manager at PARKROYAL Kuala Lumpur, responded to this review
22 February 2012
Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL, Your Trusted Local Companion, during your visit to Kuala Lumpur. Your feedback is of great assistance in the improvement of our service and product.

Your experience is of great concern to us and we deeply regret that the aspects of our product did not reflect the quality we strive for. We sincerely apologize for all that transpired during the course of your stay especially pertaining to the cleanliness standards and lack of maintenance. I will be sure to address these shortcomings with the respective teams concerned.

Please be so kind to contact me personally, should there be any other concerns that you may want to share with me personally, so that we can ensure your future stays with us are memorable.

Thank you.

Sincerely, with best regards,
Sharmini Moganasundram - Hotel Manager
sharmini@parkroyalhotels.com
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Great hotel, great price, lovely staff”
5 of 5 stars Reviewed 19 February 2012

Perfect location for the restuarant and entertainment district. Clean rooms and comfortable, pool wonderful. Staff very helpful. We turned up in the morning anf was told that check in wasn't until 2pm. I explained that I was 6 months pregnant and really needed to sleep and they were more than happy to upgrade us with no trouble at all. If only all hotel staff were this happy to help out.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nyp09 about PARKROYAL Kuala Lumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharmini Moganasundram, General Manager at PARKROYAL Kuala Lumpur, responded to this review
22 February 2012
Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL, Your Trusted Local Companion, during your visit to Kuala Lumpur. Your feedback is of great assistance in the improvement

I am truly sorry we failed to accomodate the early check in until you asked for. The Lead-In category rooms, namely the Superior and Deluxe category, are the quickest to sell, and as our advertised check out time is officially 12 noon, we dont get many guests departing before then, especially when on leisure travel. I am happy to note that we were able to find an alternative.

Once again, thank you for feedback. Please be so kind to contact me personally, should there be any other concerns that you may want to share with me personally, so that we can ensure your future stays with us are memorable.

Thank you.

Sincerely, with best regards,
Sharmini Moganasundram - Hotel Manager
sharmini@parkroyalhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Never fail to impress”
5 of 5 stars Reviewed 17 February 2012

I've stayed in this hotel for 5-6 times and the hotel never fail to impress me.
The room was spacious and clean, bed was big and comfortable. The breakfast was superb. and the quality and choices will spoil you. Location is good, at Bukit Bintang area surrounded by lots of shopping malls of different scales and eateries. The monorail station is just next to the hotel. Staff service was also excellent.
Overall, 5 star service in everything!

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharmini Moganasundram, Manager at PARKROYAL Kuala Lumpur, responded to this review
22 February 2012
Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at Parkroyal Kuala Lumpur, your Trusted Local Companion.

Thank you for all your lovely comments towards our hotel and associates. Parkroyal Kuala Lumpur prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us.

Thank you.

Sharmini Moganasundram - Hotel Manager
sharmini@parkroyalhotels.com
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Additional Information about PARKROYAL Kuala Lumpur

  • Parkroyal Hotel Kuala Lumpur
  • Kuala Lumpur Parkroyal Hotel
Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Price range (per night):* S$99 - 261

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PARKROYAL Kuala Lumpur
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