We just stayed at H2O again on Feb 4th in one of their Aqua rooms. We've never stayed in a bay view or park view room as the aqua rooms are so cool! We got an email from metrodeal.com offering a php28,860 package deal for php5500. We jumped on it thinking we would get one of their suites with a bathtub and buffet breakfasts passes to ocean park etc... well that was far from the case. The deal offered by metrodeal.com was put together by indochinastrings.com and once we had our voucher we tried to use it. There are several phone numbers listed on the voucher but they were all worthless as they were unavailable when called.
I also emailed indo china strings and got a response to my email directing me to their website with a note that there were no rooms available for our choice of date. So iI filled out the online form for the following week and all I got was an automated response with no confirmation or reservation number. Getting frustrated I called hotel H2O direct and was told to email Sir Judea Santos direct, with a couple hours I got a response from him and shortley after had a confirmation number but was told to print the letter from indo china strings and bring it when checking in. I emailed indochinastrings.com several times and never did receive any response.
Fortunately upon checking in our original voucher and a copy of the email from Mr. Santos was enough. Check in was fast and smooth, but thats when the disappointment began. We got the standard aqua room, we didn't get a buffet breakfast just a set breakfast with only filipino style choices was not happy with that (in H2O's defense the manager did offer to have an American style breakfast made up for me if I paid the difference, I declined but the gesture was appreciated. We received 2 passes to their water fountain show and certificates for a spa but no info on where the spa was or how to use?? so those were worthless. The fountain show was entertaining, more so for the kids!
So if we were to book the same room on the H2O website it would run PHP 7,646 with passes to the fountain show and the spa certificates, so we saved php2100 but we weren't allowed the buffet just a set breakfast, plus we had all the aggravation and problems trying to book.
Many thanks to Mr. Santos for helping us get our stay booked. I think H2O should cut ties with indo china strings completely as it only goning to make people look at hotel H2O in unfavorable light. Having spent over 4 hours calling and emailing trying to get out stay booked and having to reschedule it would have been worth paying the rate offered by the hotel direct, and next time we will.
As for the hotel, room was amazing, very clean, staff were friendly from security to front desk. There are reviews stating that the walls are thin, we haven't experienced that in the aqua rooms. Also on the weekends Ocean Park is chaotic, tons of people! However once you step into the 1st or 2dn floor lobby of H2O it gets calm and quite! It is true you can't leave the aquarium park once inside but it makes sense once you see it and the number of visitors. This trip we passed on going thru it as it was a weekend and we had a baby and stroller.
Room Tip: aqua room all the way!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC