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Sofitel Philippine Plaza Manila: Guest Reviews

4.5 of 5
CCP Complex, Roxas Blvd, Manila, Luzon 1300, Philippines
Hotel amenities
Sofitel Philippine Plaza Manila
Ranked #7 of 96 hotels in Manila
4.0 of 5 stars 813 Reviews
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813 reviews from our community

Traveller rating
    322
    272
    129
    45
    45
See reviews for
Families
285
 
Couples
200
 
Solo
78
 
Business
152
 
What travellers say
  • Swimming pool(16)
  • Buffet breakfast(14)
  • Very good(14)
  • Spiral Restaurant(13)
  • Star hotel(13)
Date Rating
Pasig, Philippines
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Good Buffett but hotel is still under repair/renovation”
4 of 5 stars Reviewed 19 February 2012

Modern rooms with w/c are spacious and clean. Bathroom amenities are very well established. A bit pricey but the resort like feel as well as the good buffett redeems it. Quite far from the central business district but is near Old Manila and the new Mall of Asia. Service though could still be improved especially for house keeping and room service.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Mina M about Sofitel Philippine Plaza Manila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review
20 February 2012
Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila!

We would like to thank you for taking the time to inform us of your experience in our hotel.

We were very pleased to read that you appreciate all the luxurious amenities and elegant view at Sofitel Philippine Plaza . Your kind words are most gratifying and have been shared with the whole team. This will certainly motivate them to keep up the good work.

Sofitel Philippine Plaza’s flagship restaurant, Spiral, will be reconceived and launched in July 2012. Conceptualization and design are currently underway.

On behalf of Sofitel Philippine Plaza Manila, I thank you for your patronage and look forward to the pleasure of welcoming you and your family back at Sofitel Philippine Plaza. On your next visit to Manila, kindly contact me directly I will be pleased to assist you with your reservations. Meanwhile, if I can be of any assistance, please do not hesitate to contact me.

Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Makati
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Luxury hotel that can be more eco-friendly”
3 of 5 stars Reviewed 19 February 2012
1
person found this review helpful

It was the first time I stayed again in Sofitel after they renovated and the hotel exudes luxury. From the lobby and its lighting to the French bath ammenities.

However, I wish the hotel can be more eco-friendly. I don't remember having seen a note that gives you the option not to change sheets and towels on a daily basis. If the hotel did, the staff assigned at our room changed the towels on a daily basis even if I opted not to.

The same is true for their restrooms near the ballroom and function rooms. Instead of having a hand dryer or paper towels, they have cloth face towels to wipe your hands with. Since we were a big group and the ballroom's temperature was quite cold, there were a lot of people frequenting the toilets. I can just imagine how many gallons of water were spent to wash those towels!

The stay was quite pleasant. Looked forward to sleeping on the Sofitel MyBed after a long day of business meetings. Our room didn't have the view of the bay but we got to see the fireworks from the nearby Mall of Asia at night.

The mini-bar in our room was not working, so I called housekeeping about it. Someone checked it but still it didn't have any indication that it's going to be near cool. I reported it again the next day but was told by housekeeping that the mini-bar was only meant to be a cooler and not a ref and was advised to just request for ice if I wanted to drink my orange juice cold. I gave up and just requested for ice. I just wish the next room occupant is not into yougurt as I'm not sure how long it has been more of a mini-box rather than a mini-bar!

The in-room wi-fi got cut off quite often and didn't always recognize my password but good thing I was not charged for the multiple attempts to get a new account.

The steam rooms and the jacuzzi closes at 12 midnight but when we went there around 10pm, we had to go out of the locker rooms to the spa reception to ask for towels. And the receptionist didn't seem to be too happy to have guests coming in at around that time.

I'm not sure if it is because the Spiral restaurant is still under renovation but the selection of buffet breakfast was always the same every single day the 4 days I had breakfast there. Quite disappointing considering Sofitel was always known for its buffet selection.

Hotel plus is the overall courtesy of the staff. Quite friendly is the old guy who was assigned to our floor, who since he saw I was under the weather, would always give me a couple of extra complimentary bottled water when he would clean the room while I was there sneezing and wheezing. There is still opportunity to improve on bell service. Took a while before some one came to help us check out so we ended up hauling our luggage all the way to the parking lot.

Room Tip: Choose the room with the view of the Manila Bay
See more room tips
  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask chocksky about Sofitel Philippine Plaza Manila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review
20 February 2012
Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila!

On behalf of Sofitel Philippine Plaza, I would like to extend my deepest appreciation for sharing with us your experience in our hotel.

We have taken serious note of your comment and rest assured that appropriate action is being done to avoid this kind of inconvenience in the future.

Your suggestions are vital part for our growth, and for that, we are most grateful.

It would be our great pleasure to do business with you in the future and we look forward to more such opportunities in the near future. In the meantime, if I can be of any assistance, please do not hesitate to let me know.

Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Manila, Philippines
2 reviews
1 helpful vote 1 helpful vote
“Family Vacation”
5 of 5 stars Reviewed 19 February 2012
1
person found this review helpful

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review
20 February 2012
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you for having taken the time to share your experience at Sofitel. Your feedback is extremely important to us.

We are glad to hear that you enjoyed your stay with us, as we strive each day to provide our guests with the finest hotel experience. We only regret that you encountered difficulty in some areas of service, and we apologise for any inconvenience this may have caused you. Sofitel takes pride in its standards of service excellence, and any lapse is always immediately looked into and addressed by the relevant department heads to ensure continuous improvement of our services.

Thank you very much for choosing to stay at Sofitel, and we look forward to being of service to you once again.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Aydin, turkey
Contributor
20 reviews 20 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Best Hotel Buffet”
5 of 5 stars Reviewed 18 February 2012

I really enjoyed my short stay here. Their buffet selections is spectacular. Just rows and rows of specially prepared and designed cuisine by their chefs. And sitting by the window overlooking the beautifully shaped pool and the Manila Bay while dining, is absolutely decadent. This hotel is worth visiting for the food.

Room Tip: Just try their buffet. It's excellent
See more room tips
  • Stayed June 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by Can M for Manila
Ask Can M about Sofitel Philippine Plaza Manila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review
20 February 2012
Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila!

We would like to express my sincere appreciation for your concern, interest and time taken to inform us of your experience during your stay with us.

We are grateful to read that you had an overall excellent stay in our hotel and particularly appreciated the service of our staff and the sumptuous food at Le Bar. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are most gratifying and have been shared with the whole team. This will certainly motivate them to keep up the good work.

We are looking forward to your next visit and wish you the best in your business and personal endeavors. In the meantime, I remain at your disposal should need further assistance.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Manila, Philippines
1 review
“A Great Hotel”
5 of 5 stars Reviewed 17 February 2012

  • Stayed February 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review
20 February 2012
Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila!

We would like to thank you for taking the time to inform us of your experience in our hotel.

We were very pleased to read that you appreciate all the luxurious amenities and elegant view at Sofitel Philippine Plaza . Your kind words are most gratifying and have been shared with the whole team. This will certainly motivate them to keep up the good work.

On behalf of Sofitel Philippine Plaza Manila, I thank you for your patronage and look forward to the pleasure of welcoming you and your family back at Sofitel Philippine Plaza.

On your next visit to Manila, kindly contact me directly I will be pleased to assist you with your reservations. Meanwhile, if I can be of any assistance, please do not hesitate to contact me.

Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Additional Information about Sofitel Philippine Plaza Manila

  • Philippine Travel
  • Sofitel Manila
  • Accor Philippine Plaza Manila
  • Philippine Plaza
  • Hotel Philippine Plaza
  • Hotel Philippine
  • Sofitel Philippines
  • Sofitel Philippine Plaza
  • Manila Sofitel
  • Westin Philippine Plaza
Address: CCP Complex, Roxas Blvd, Manila, Luzon 1300, Philippines
Price range (per night):* S$193 - 407

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