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Riviera Mansion Hotel: Guest Reviews

3.0 of 5
1638 A. Mabini Street, Malate, Manila, Luzon, Philippines
Hotel amenities
Riviera Mansion Hotel
Ranked #22 of 96 hotels in Manila
3.5 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveller rating
    15
    31
    16
    11
    3
Date Rating
Singapore, Singapore
Top Contributor
90 reviews 90 reviews
Reviews in 35 cities Reviews in 35 cities
136 helpful votes 136 helpful votes
“They have some little improvement”
4 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

Finally, they got their lower floor "no signal" issue resolved. The manager personally wrote to me and explain that the problem ahs been fixed and I really appreciate that. The manager even offer to take of my reservation personally if I will to stay there again. Of course, I am a nobody so I would not want to inconvenience him.

This time, they gave me a third floor and the staff explained to me high floors are for Premier rooms. I can accept this and I request for a room which is away from the main road. The staff says yes, it is away from the main road.

To my surprise, the room (338) is actually just outside the main road. So you can hear all the horning of the cars. Fortunately it is not that bad.

Hot water can be a little bit inconsistent but the water pressure is good. Air con is noisy and there is really no way to shut it out.

Will stay there again if I am going to stay in Malate.

One thng, their internet access is still chargeable but their neighbour Executive Plaza or Las Palmas (?) is giving out free.

  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Seattle, Washington
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Reasonable Place to Stay”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Stayed in premier room on two separate occasions, for 2 nights, then 3 nights, at the beginning and end of a visit to the PI's. Quiet, very clean, comfortable. A/C was good. Friendly staff at front desk and housekeeping. The price is very reasonable for Manila.

The hotel restaurant is fine for breakfast. The hotel is right in the heart of the Malate district. It's 5 minutes at most to Robinson's mall, a high quality mall with lots of restaurants.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmerich Lim, Manager at Riviera Mansion Hotel, responded to this review
30 January 2012
Thank you for choosing to stay with us. We are extremely happy that you had enjoyed your stay at Riviera. It is our goal to provide friendly service at the best value in town. We hope that you will pick us as your hotel of choice whenever you are in Manila.
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San Jose, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“staff upsell me to noisy suite”
2 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

I reserved a premier room for 2,280 peso about a week before I was supposed to stay there. When I arrived at 4-5p the staff said all premier room was already given and offered a suite for 2,550. I was amazed, I had a reservation and now have to pay more. I countered with 2500 peso for the nite. She said wait a moment and seemed to go ask someone. She came back and said okay 2500. They gave me a the studio facing the street. The room was clean enough. The air conditioner was and a swamp cooler that was mounted in the window. Biggest issue,I could hear taxi honking on Mabini street. I knew I was only going to sleep there for a nite after going out with friends. Didn't think the taxi honking would still be there at 4am. I didn't sleep very well at all due to this. Got up and moved to The Charter house in Makati instead.

Room Tip: check that room doesn't face the busy street
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  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask surewinl about Riviera Mansion Hotel
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Emmerich Lim, Manager at Riviera Mansion Hotel, responded to this review
25 January 2012
Dear Sir,

I would like to apologize for the misunderstanding. It is definitely not company policy to release reserved rooms and upsell the guest to a more expensive room. I have looked into the matter and it was due to a mistake by the reception staff. We have since credited your account for the price difference between the reserved room and the rate that you paid back into your account. You may use this credit for your future stay with us.

I would also like to apologize about the noise. It is normally quiet at night time and it may have been a one-off incident with the taxicabs. Just to be sure, you may request a room in the back or on a higher floor to avoid the noise when you check in with us again in the future.
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Senior Contributor
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Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
“Fantastic value Manila haven”
4 of 5 stars Reviewed 30 December 2011 via mobile
3
people found this review helpful

Most things at this hotel range from average to good, but by comparison to others and a cheap price make this a fantastic place to stay.

It is well located yet relatively secluded from the on-street racket. Service is polite and attentive, starting right from the front door. Rooms are clean and have good facilities; though there is a small element of luck involved in just how good (we stayed twice on the same terms but certainly had a better room second time around).

Don't expect luxury, but a modest and well priced haven from the busy and chaotic city.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darwin, Australia
Senior Contributor
28 reviews 28 reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Location”
4 of 5 stars Reviewed 2 December 2011
2
people found this review helpful

This is a good hotel in the centre of the action close to food outlets shopping centres and entertainment. the room was large the beds just regular double not queen. the staff were very helpful especially the doormen always able to point you in the right direction. good value for money, next door to money changer, 7-11 and casino across the road.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Riviera Mansion Hotel

1638 A. Mabini Street, Malate, Manila, Luzon, Philippines
Price range (per night):* S$69 - 99

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