This hotel offers 5-star service to guests! The price is cheap and the quality of their service is excellent! The receptionists are really nice! I felt their warmth and sincerity. I never expected that kind of service! We went around Bintan in a car. I thought we had to pay for that extra service they have. It was for free. It was really amazing! When we were about to leave, they gave us food to eat in the jetty.

From the moment we stepped into Pelangi - we felt so at home.

The front desk staff, the transport crew, the guides ie Willy and Maki (hope I got their names right) - and the housekeeping crews, were excellent hosts in this hotel.

Due to the tremendous amount of visitors they received during our weekend stay, we thought they were unable to arrange a driver for our day trip but they did. It was a pleasant surprise as we knew for a fact that their vehicles are fully booked and we advised them that we can postpone our trip but they being excellent host and not to disappoint us they managed to find someone who is willing to take us to the mountain and the Bintan coastline - The guide and the driver (I think his name is Fabrie) made our trip wonderful and memorable because it was our Wedding Anniversary. Also I must not forget the kind and nice restaurants staff who served us too, but their daily breakfasts were quite boring. After staying 4 nights, we felt that they can be a bit more creative with their menus. Maybe some sandwiches,kueh kuehs, sausages etc.

It is the small details they did for us like arranging a picnic pack for us to bring along in our ferry trip home was a 5 star treat. When we checked-out, they all bid us farewell at the entrance and it made us tearful - (never thought we can feel sad going home...crazy but true).

The staff, I think his name is Senggeran, he was attentive to every details to our check-in and departure at the ferry terminal.

All in all we had a perfect vacation. The hotel may be a bit run down but the service is excellent. Wish the owner of the hotel could upgrade the mattresses and shower fixtures. Or spruce up the decor and surroundings. Other then that, we are happy with our stay.

Congratulations for doing a fine job PELANGI ...! we love you.

The Anthony family (Stayed there from 29 May to 3 May 2011)

I wondered whether the uniformly exceptional reviews here were written by stooges. But after two nights in the hotel, I believe they are accurate.

This is a hotel. Its swimming pool does not make it a resort. The rooms are basic, and the television tiny. But the bed is comfortable, and the water is hot.

Where the hotel shines is in its free taxi service. The street taxis in Tanjung Pinang will try desperately to rip foreigners off. The hotel gets around this problem by sending its cars to pick its guests up any time, anywhere, free of charge. This avoids a lot of exasperation on the part of foreigners who might otherwise swear never to return the town again.

It is an enjoyable three star hotel. My only gripe is the food. Some of the breakfasts we had were exceptional, due to liberal spices and oil. The dinner was mediocre. Despite the hotel's distance from the center of town, it is still convenient to a fantastic seafood restaurant, which can be reached by turning right, then left, and walking a kilometer along the main road.

We were met at the ferry terminal by the hotel driver - the hotel would be hard to find without this service. On arrival at the hotel, the staff were efficient and courteous and provided a welcome drink. The restaurant is open all the time, which is useful when torrential rain upsets your plans for the day. The hotel staff supplied vital information for sightseeing and supplied a driver and guide to take us around. Willy, with his big smile, organised a comprehensive and flexible itinerary for a couple of days, as well as providing useful advice. The management and the restaurant staff were friendly and helpful and nothing was too much trouble. Highly recommended.