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Reviewed 1 September 2014

One of the best place far from home in Lagos. Rooms are clean and the hotel feels safe and secure. Helpful service from the staff, club lounge brings a comfortable plus.
Food in the hotel restaurants is good with attentive service.

Date of stay: November 2013
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Dominique L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this reviewResponded 9 September 2014

Dear Dominique L,

We are so thrilled to know your feedback. Great to hear you had a productive business stay at our hotel.

We are inviting you again to stay with us. Please take the opportunity and book us at sheraton.com/lagos with fabulous special offer & packages or like us on Facebook for more updates on our activities at Sheraton Lagos Hotel.

Thank you so much and we look forward to seeing you soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

stayed at this hotel mouldy ceilings dirt & grime everywhere
virgin crew moved out of here a year ago and I now know why
filthy pigs this place needs closing down its a health risk !
staff are all watching your valuable possessions when checking in
pool is dirty
sheraton head office should visit this dump and close it down

Date of stay: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank kathy6t9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this reviewResponded 27 August 2014

Dear Kathy6t9,

Thank you for your taking time to post your comments. We value our guest and emphasize on health & hygiene. We are maintaining the international standards for hygiene as well.

We have forwarded your comments to our executive housekeeper for checks.

Thanks agaian and best regards,

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Reviewed 17 August 2014

I stayed in this hotel for 2 weeks in June. It's a large hotel with lots of different bars and restaurants, health club/gym and out importantly its secure. For those who book a club room or have the level on SPG there is also a club lounge offering breakfast and evening snacks and drinks. on checkin the reception are very helpful although things take time in Nigeria. The hallways always have a damp smell to them but this is due to the climate. The rooms are very nice done to a good standard. WIFI Internet is free all throughout the hotel. There is also a nice pool area to relax around. The restaurants all serve a huge choice of food all done to a very good standard.

Overall I would stay at this hotel again and recommend it to anyone wishing to stay in Lagos. The journey time to the airport is about 30minutes depending on traffic.

Date of stay: June 2014
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Bydand75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this reviewResponded 25 August 2014

Dear Bydan75,

Thank you so much for taking time to send your feedback. We appreciate your sincere comments and would like to re-assure you that we will always deliver our best with regards to standards and quality.

Once again, we apprecaite your feedback.

Best regards,

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Reviewed 11 August 2014

Considering the country this Sheraton exceeds expectations.
The general feel is English colonial, the hotel is showing its age but has not lost its charm.
The Staff are friendly and Helpful, Restaurants provide a good range of food from simple snacks to high quality cuisine.
Security which is an important factor in this city, appears to be adequate.
Rooms are spacious and well equipped.

Date of stay: August 2014
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank engelhardt61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this reviewResponded 16 August 2014

Dear Engelhard,

Thank you very much for taking the time to post your comments following your recent stay with us.
I'm very happy that you enjoyed your stay & would like inform you that we have recently work in the hotel which will significantly enhance our guest experience in the future.

I do hope we have the opportunity of welcoming you back not too distant future for better offers and packages sheraton.com/Lagos Once again, thank you for you kind comments.

Best regards,

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Reviewed 11 August 2014

Had a short but very pleasant overnight stay here. It's an older hotel, the bathroom in particular is very dated, and unfortunately wasn't as clean as it could be (previous guests hairs in the bath). The hotel also smells of damp which isn't a very welcoming first impression. Laminate floor in the bedroom was chipped in places and I didn't want to walk on it with bare feet! There is ongoing work to refurbish areas so perhaps all these areas will be addressed.

More than making up for these things though, elevating the hotel score, are a team of really superb staff. They all are so friendly and helpful and their massive smile is genuine. So refreshing to see.

Air con in the rooms was superb, really powerful. Wifi also free and fast, it never dropped out. Had lunch in the pool and the service was very friendly but a bit slow. The standard of the food was outstanding though, freshly cooked and absolutely delicious.

Security also excellent - guards on duty on floors and by the elevator area which is reassuring.

The nightclub attached to the hotel is not for the faint hearted and quite an experience. Not sure if it is connected in any way to the Sheraton, but the number of prostitutes plying their trade and in competition with each other was completely unacceptable. It was a somewhat amusing scene at first, but rapidly became offensive. They simply do not take no for an answer!

Date of stay: August 2014
Trip type: Travelled on business
Thank Nokia33103310
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this reviewResponded 16 August 2014

Dear Jeff K,

Many thanks for taking time to comment on your recent stay. I'm very much pleased that overall you enjoyed your stay and would like to assure that the ongoing renovation works will address all the issues you raised.

We're also in the process of addressing the issue raised regarding the night club. This matter would be resolved in the near future.

Once again, many thanks for your feedback and we very much look forward to welcoming you back to our hotel in the near future.

Best regards,

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