We spent Christmas at the Manor house. This hotel is a bit out of the way from Kandy but it offers a quiet, peaceful stay. The room was adequate and felt like being at Mom’s house. The food was excellent, they went out of their way to prepare whatever we asked for. The chef made us a nice eastern breakfast on request. Then we returned on Christmas eve and asked for a last minute dinner as there was too much traffic to return to Kandy before our son would sleep. The chef made us a nice chicken soup for our son to eat before he fell asleep and a grilled chicken, rice and vegetable dinner for us. This must not have been easy as there were only 4 guests and we had said we wouldn’t stay for dinner. I suspect the staff went out, bought the food and prepared it for us in an hour. I can’t thank them enough for saving our Christmas. The butler was so pleasant and helpful. The best part about this hotel, we didn’t need to ask for anything, all our needs were met, they know how to treat guests!

The hotel itself is very pleasant - an old colonial house converted into a hotel. The rooms are large and clean. However, the shower and wash basin taps trickle with water. The shampoo bottles were actually diluted with water!
Dinner was a catastrophe. We were left waiting for half an hour to be seated. This was followed by another one hour wait for food and went it came it was cold and in a completely disorganised manner - the starters came with the main meals, the curry for the rice came half an hour before the rice came! The staff appeared clueless and needed constant reminding. Our room was right next to the main entrance as well so if you're a light sleeper don't expect to fall asleep until midnight when all the kitchen clear up has finished.
This place does have the potential to be better with perhaps better training of staff and better organization. A bit of upgrading of facilities such as showers wouldn't do the place any harm. It is a great place though to relax from all the hustle and bustle as it's very tranquil and peaceful.

The Manor House in Kandy sells itself as a boutique hotel and certainly charges boutique hotel prices but despite the beautiful exterior of this old colonial house that is where the similarities end, the place is a disaster.
We were shown to our room which was on 2 levels with a VERY steep staircase connecting them. The bathroom was what you would expect to see in a 1* hotel in Paris- an out of date shower, stringy old towels and worst of all a smell of drains coming from the loo that kept us awake all night!
The bedroom was no better, out of date furniture and a wardrobe you could not even hang a shirt in,ants all over the floor and in a position that meant you could hear the traffic starting up along a busy road from about 5am.
However, the best or rather worst aspect of the hotel was the food and the staff. On our first night we were solved cold mash potato with cold fish cakes and rice in the garden. The power kept failing (hence the cold food) so every 15 minutes a generator would kick into action deafening everyone.
The staff did not seem to have a clue what they were doing, hovering around tables when they were not wanted and then nowhere in sight when they were needed. At one point my husband asked for an adaptor plug and one of the members of staff just looked at him blankly and walked off!
The hotel is also a good 15-20 min journey from Kandy centre so unless you have a driver it means a very unpleasant and dirty tuk tuk drive to get anywhere and as it is so far out none of the drivers know where it is.
On this trip we also stayed in The Fortress which is amazing, The Galle Face which is a beautiful historic hotel and very good value and when we finally managed to move out of The Manor House, The Earls Regency which was well run and had large rooms with great views and a beautiful pool. It is also much nearer the centre of Kandy and Tuk Tuk drivers know exactly where it is!!

Everyone has been lovely at Manor House. The extra kilos we put on are a testament to the fantastic food. Thank you so much for spending so much time looking after our little girl and giving us time to eat all the lovely food!