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Shangri-La's Eros Hotel: Guest Reviews

5.0 of 5
19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Hotel amenities
Shangri-La's Eros Hotel
Ranked #23 of 528 hotels in New Delhi
4.0 of 5 stars 387 Reviews
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387 reviews from our community

Traveller rating
    178
    136
    40
    21
    12
See reviews for
Families
45
 
Couples
91
 
Solo
53
 
Business
156
 
What travellers say
  • Very good(14)
  • Breakfast buffet(9)
  • Room service(9)
  • Connaught Place(8)
  • Swimming pool(8)
Date Rating
Glasgow
Senior Contributor
22 reviews 22 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“All buisness,no pleasure.”
4 of 5 stars Reviewed 19 February 2012

Stayed for four night at the end of January, staff were very pleasant and helpfull, breakfast was excellent, upgraded room was fine apart from the misunderstanding that the charge was per night and not for the stay, the smoking policy was also a bit bizarre they would'nt encourage to smoke in the garden by giving you an ashtray but you could come indoors and smoke in the designated cupboard, in a city full of tot tots bellowing smoke this seemed nonsensical, for buisness you could'nt fault this hotel but to pay city centre prices in a city where you can't stroll out I think is pointless, better to go out of town and hire your car and driver that you will need anyway.

Room Tip: Higher up the better.
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AmsterdamGlasgow about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Top Contributor
74 reviews 74 reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
“Modern & FREE WIFI for Marriott Members”
4 of 5 stars Reviewed 17 February 2012

Property is very modern & is close to the airport being about 15 minutes drive away. Lobby is grand & atrium like with high ceiling. Rooms are quite spacious, modern & comfortable with shower only in the room that I had. Decor is neutral. Breakfast is good & the range is quite extensive. All staff are very friendly and helpful at reception as well as at breakfast. A big bonus is that as a Marriott Member (which is free to join) I get free internet. I had my iPhone plus my MacBook Pro and connected up both to the internet without any problem! Internet speed was quite good as well!

I have stayed at this property twice in the last 8 months now. Only thing that the hotel has to be careful of is keeping up their maintenance in the rooms as furniture starts getting worn & chipped since this hotel is SO VERY POPULAR & FULL due to its location.

If you can get a good deal it is great value. If price seems a bit high due to high occupancy then do check around as some of the 5 stars may be offering similar rates to this 4 star.

For those who want to goto Catholic Church for Sunday mass, there is one about 15 minutes walk down the road

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Edster88 about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Location saves it”
2 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Small rooms, bad food, paper thin walls where you know every time your next door guest uses the flush and passable service. Was very disappointed with the hotel.
There was loud music playing for some wedding party and though I was staying on the 14th floor I could hear it as if I was playing the music. Mind you this was at 12:00 in the night. When I enquired with the reception they told me that it was coming from the Hotel next door.
GIven the room tariff it is surely not value for money. Stay away if you get a Taj Palace at similar rates or even for a bit higher (which you may actually!)

Room Tip: Choose from Rooms 1-10 on each floor.. the other wing is directly in the line of fire of the next do...
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  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask arsenal789 about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thane
Senior Contributor
38 reviews 38 reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed 7 February 2012

I have been a regular guest at the Shangri-La property in Delhi over the past few years. Shangrila is one of my favourite place while travelling. They have always been very consistent in their service. They have a very international outlook and we can find people from all over the world there. food and rooms are excellent. Room services are very good and response to request is quick. Perfect place for business. I would highly recommend this property.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask vivekkmehta about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
2 helpful votes 2 helpful votes
“nice rooms with a good view very close to the city centre”
4 of 5 stars Reviewed 31 January 2012

Have stayed in this hotel before. Although the lobby is unimpressive, the hotel scores well on its other aspects, Good F & B and an excellent SPA. The location is also ideal to many central Delhi business houses and for some sight-seeing. The rooms are spacious.
i must say that the reception was touch disorganised at check-in and kept discussing some aspect amongst themselves - made me feel a bit strange. But all in all, a hotel to be reco mended.

Room Tip: If an early sleeper, choose a room away from the banquet hall wing
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rayochoksi about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Shangri-La's Eros Hotel

  • Shangri La Hotel New Delhi
  • Hotel Shangri-La
  • Shangri-La Hotel New Delhi
  • Shangrila Hotel
  • Hotel Shangri La New Delhi
  • Hotel Shangri La Delhi
Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Price range (per night):* S$220 - 493

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