Beware. this is a three star being sold as five star on some sites.
Weary entrance. Lobby is jaded. Room infrastructure poor. Service leaves much to be desired. Cannot even serve a cup of tea stating that the machine is not working. Noisy.

Enough said. you have been warned.

Spent 3 nights at the Grand Sarovar while doing some work in the Mindspace area. The hotel itself is only about 10-15 mins drive from the West Malad/Mindspace area - so location is perfect for those visiting that area on business.

I stayed in a standard double room and found the size OK for what I required. The bed and pillows were much too firm and I found that I was unable to get a decent night's sleep on any of the 3 nights (probably slept no more than 3 hours on best night!). My room was on the south side - with not much to see other than roofs of other buildings and windows from other tall buildings. There was provision of bottled water everyday - which was useful and a mini-bar which I did not make use of as I was hardly ever in the room. The bathrooms have only showers in them (no baths) and these had pretty good pressures. Due to glass partitions, whenever someone turns on the light in the bathroom, the illumination comes through the bedroom wall - which would not be ideal if there was a another guest in the bedroom. The facecloth supplied was removed be housekeeping on the second day and never replaced. I ended up using one of the smaller towels as a facecloth and simply could not be bothered to request another as I was there for such a short time.

I did breakfast and dinner at the hotel throughout my stay. Both were OK - with international and local cuisine available. My only quibble with the dinner is that although it was buffet style, it was pretty much the same options on all 3 nights. So, be ready to have the same thing for all 3 nights if you are not favoured with the choices available. For a short stay, this was not too bad. However, if you are staying for a week or so, you'd do well to try alternatives nearby just to add variety. Having said that, I found the amount charged for both breakfast and dinner were fairly reasonable and matched what was provided.

Service quality was slightly hit and miss. The hotel arranged a taxi to pick me up at Mumbai airport and were generally keen to please. However, they refused to allow me check out the night before depature even though I had to leave the hotel at 5am. They insisted on checking the mini-bar at the time of departure - which meant another 15 minutes wasted the following morning. This is not the standard expected of an international hotel. If you cannot trust your business customers to tell you if they have had a pepsi or some nuts in the morning, then maybe you should not be catering for that sector. Business guests are not going to swoop on $5 goodies before they exit and avoid paying. Even if you get the odd one, it is generally not worth alienating your customers for this. Even worse, my colleague, who also did not use his mini-bar, was told in the morning during check-out that he had taken a dairy-milk bar. To avoid being late for our flights, we paid the $1 and left. On his return, he complained to the hotel and they admitted they made an error (looks like it may have been there afterall!).

Overall, I will probably not stay here again as although it is well-located and the facilities are adequate, the fact that I spent 3 nights and did not manage to get a decent night's sleep on any night is the deciding factor for me.

Stayed here with family while on holiday. It seems to be mostly a business hotel and had very few families staying there.
The rooms are quite good and spacious, the bathrooms large and very clean.
The restaurant which starts as a breakfast area changes moods quite well when it becomes an elegant dinner venue.
My only complaint is the internet service where only one device can connect to the wireless broadband. In these days of smart phones and ipads it would be nice if the same username and password can be used on multiple devices.
It is quite close to some of the malls. It might be a good idea if the hotel could provide complimentary shuttles to these malls.

I had booked two rooms at Grand Sarovar for five nights starting Nov 26 thru Agoda. Due to a schedule change, my brother could not stay. After checking with the front desk management, I was advised the hotel would only charge one night and refund the balance of four nights for the second room. I sent an email to the manager, Santos Singh. He informed me the hotel will not refund the money.