Don't stay at this hotel if you want the Indian experience or want to be within walking distance of any shops or restaurants. This is a very, very elegant western style hotel with five star amenities, comfortable beds, excellent bathrooms and extremely clean rooms. we stayed here on the last night of our trip to be close to the airport to go home. We had access to free WiFi because i am a Hilton diamond member, otherwise you have to pay for it anywhere you are (lobby or room). we had the free happy hour and appetizers on the executive floor which ended up making us sick because it contained washed vegetables. we assumed a hotel of this rating would use boiled or filtered water but that unfortunately was not the case. shame on us for letting our guard down. other than that we had a wonderful experience. we ate lunch down by the pool and it was very tasty although took 45 minutes to come out. we ate dinner at the golden dragon and it was very tasty.

The spa was an interesting experience. I wanted to go get a manicure so I took the elevator down to the bottom floor to the beauty salon. As soon as I stepped out I was smacked in the face with a toxic lemon smell. It was so horribly strong I thought of turning back. I went to the desk to ask about getting a manicure and no one was to be found. Three people poked their heads out from behind a corner, smiled and said hello then disappeared. Finally someone came by to help me and told me they were very busy and the next available appointment was in an hour. Sadly, there wasn't a single customer in the salon so I went back upstairs. Very poor service for a hotel of this status.

This is an older Hilton property but is very well maintained. The staff are efficient and very friendly. Guests are made to feel very welcome. I stayed on the Executive Floor. The room was comfortable but the bathroom was a little small. It had the full range of facilities. The evening cocktails were good and teh wine flowed freely. The hot breafast was freshly prepared. Thje one downside is that the hotel is surrounded by building sites for a new terminal and accces road, however, once in the the noise was not an issue.

The restaurant food is OK but not outstanding.

On the positive, this hotel is very close to the Mumbai airport and I was granted an "early check-in" at 6 a.m. (after waiting for 1.5 hours though... had I checked in before 6 a.m. I would have had to pay a full night at over 300 USD a very steep hourly rate).
On the negative, the little flies in my room were to many and particularly the one that jumped up and down on the pillow next to me was too annoying. The breakfast was very average.
The dinner by the pool similarly average... the grilled prawns were the highlight while the lobster bisque was just awful.
Service was very friendly and helpful.
The cost for hotel cars is approximately 200-300% above what you pay for a taxi service with a similar car.
I wouldn't stay there again.

This is my first visit since the hotel changed from a Starwood Hotel to a Hilton.

The hotel has not changed too much. The rooms are very comfortable and everything works. It has a very nice boutique feel, and I like the willing service. I have used the hotel in the past because it provides a nice introduction to India, and to date, I have not come across a guest who has had any trouble adjusting to the food, or any problems after visiting the hotel.

I did have a problem on this visit that would prevent me from returning, and offer this as a caution to others.

The hotel does (now) seem to go out of its way to try to confirm your exact arrival time. I checked in twice, once from Dubai at approx. 4am, the second from Ahmedabad at approx. 8pm.

The early morning arrival at 4am was no problem, I had booked the hotel for the night before, and my room was ready immediatley on arrival, as it should have been.

The 8pm arrival was a problem, I suspect because those leaving for overnight flights has not left yet. However I had pre-paid, so I should not have been waiting for a guest to check-out, my room should have been blocked off at my check in time. A request to see the manager solved the problem within 15 minutes, but I was left with the feeling that the hotel is maximising occupancy at my cost. Other guests, perhaps less well travelled, had to wait for a room past 9pm that night.

I should say of course, that perhaps I was unlucky, maybe this has never happened before, and will never happen again. No doubt this is not a problem when the hotel is not fully booked. Maybe the hotel was trying to be helpful and allowed too many late check-outs. Still after staying in 100s of hotel over a 20 years period this is only the second time that a pre-paid booking has not been honoured in full, so I take a dim view of it.

A pity, but after a long flight from Europe or America, you need to know a booking is a booking, with 100% certainty, based on my experience I will not stay here again.