This is a huge property by Chennai standards. What is little odd that- you arrive in the hotel and are taken four levels above for checking into the hotel. You wonder that, if you want to leave the hotel in a hurry, you need to take two lifts.
The reception area is beautiful and the check in processes are very quick. The rooms are very big and the view from the room is really awesome. This is a very stylish and modern format as compared to traditional formats of the hotels in Chennai. The quality of linen is very clean and is outstanding. The room has all the facilities and you can just relax as soon as you enter the room. The signal quality for phone connectivity and data card for internet is terrible.
The restaurant was good and the spread of the food on the buffet was extensive. I was given to understand that the property is new and few facilities like the spa and others are yet to be operational.
There are a few things which were a little annoying. There were periodic power cuts and it used to take atleast 2-3 minutes for power to get restored. One doesnt expect this in a Hyatt Property. The staff at the restaurant always seems to be confused and if you have asked for anything it takes ages to reach your plate, so it is better that you, yourself pick it up. The food tasted little bland and as the buffet was spread over a huge area, you spend more time in picking up your food than eating it. The quality of the desserts were good.
On a second thought I felt that they property is very big and the staffing is not adequate. Also the stewards at the restaurant were right out of the college and will take a lot of time to understand what ''service delivery'' meant. Service could have been more personalized and warm.
With appropriate staffing and improving service and food quality this place has the potential to be among the top rated places in Chennai.

The hotel works and is okay but the fact that you arrive to leave your bags at the entrance on the ground level and then proceed to the fourth floor to check in is odd! The bags took forever and our group check in was a nightmare- took 2 hours to get the bags in the rooms. A lack of direction was certainly the issue but in general the hotel works. Great food in the restaurant and a lovely lounge area. internet slow

This is a lovely looking hotel. Really cool and funky and everything is new, however the staff are very inexperienced.

When you drive up to the hotel you arrive on the ground floor and the check in reception is on teh next floor up, but no one guides you to the lift to make you aware of that. Check in is ok, but takes a little longer than normal as the staff are all fairly new.

Breakfast was very nice and very, very quiet so the service was very good, although the number of people thanking you on the way out was a little overkill.

Overall a nice hotel and will be great once the staff are more experienced

Great business come leisure hotel in the heart of the city. Impeccable service and soothing ambience true to its 5 star rating. Friendly and warm staff who are cordial and very resourceful. The king room I checked in had a beautiful view and also looked like a brand new spanking one with hi-tech features. A switch on-off blind system for windows and for bathroom. Rooms are spacious with all the necessary amenities to have a hassle free stay when ones on a hassle filled business event trip. If budget is not a constraint would highly recommend this place. Cheers!