We stayed over a weekend in February. The hotel is very close to the main tourist area Jonker Street, yet is not in the middle of all that activity, so quite an oasis of calm just around the corner.
The rooms were large and well appointed, so it was disappointing to see cobwebs in the corners and on top of the lamp shade of the bedside table, and to see a layer of dust on the wooden sill next to the bathtub. You'd think if they knew you were going to be there and had taken the trouble to leave a welcome note from the GM in your room that they would have checked the room to make sure it was in a welcoming state. Big disappointment there.
Next, the air conditioner thermostat refused to be reset to the temperature we set it to. As we had been out all day, we only discovered this long after dinner when we were too tired to raise a complaint and move to another room.
Also, we stayed in a corner room with a wraparound balcony and there was a large round window facing our bed with a translucent shade that didn't block out the light from outside. It was like sleeping with a huge moon in your room all night!
It is a lovely place and you can see they've tried to make it so but obviously quite a bit more could be done. If they could get their act together, this could be the place to stay when you're in Melaka and don't mind paying a premium for comfort. At over RM700 per room, you should not be expected to put up with these irritating lapses.
A note to the management: I'd love to go back, but only if you can take care of these glitches.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 February 2012
Casa del Rio is aware of these issues and has responded to the guest of the room guest. Should any reader of this review have any queries or concerns then they may be directed to Andrew Drummond, the General Manager, at info@casadelrio-melaka.com and they will receive a personal answer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC