+ The bed was very comfortable.
+ The hotel-restaurant was quite cheap and the food was good.

- There was odd smell in the room. Stains in the floor and it didn´t feel very clean.
- Toilet was quite dirty, wall was full of stains (would be very easy to wash them away).
- Also the toilet floor was always wet, because of the air-con´s water outlet.
- Breakfast was average.

Room 509 would have to be the smallest double bedroom that we have ever stayed in. There was approx 40 cm between the bed and the walls. Two people had to plan their movements so as not to block the other.
We booked this hotel on the internet and can't help feeling that we were fobbed off with a less than requested room.
The safe in the room was located in a wardrobe that was slid along a passage. Access was also limited to 40 cm requiring the user to get on hands and knees to use it. The safe was not even bolted into the wardrobe and could be removed quite easily.
Breakfast was included, but was of a very low grade affair. The "hot foods" were put into cold bainmaries and the juice was just cordial.
The front counter staff were unhelpful - especially in a place thats trying to sell itself for historical tourism.
All in all, it spoiled our experience of Malacca and were glad to leave after a few days.

We booked a so-called "Premier Executive Room" via HotelClub. Paid MYR479 for 3 nights, which is quite cheap as it came with buffet breakfast for two. Our reaction to this hotel is mixed. Let me phrase it in point forms :

The good :

- Gated parking within hotel vicinity, which felt really save.

- The restaurant (part of the hotel) offers incredibly cheap (and good) food (you can get a very nice fried rice for MYR5.50 and it came with a free juice).

- They are CCTV everywhere in the hotel and it felt save.

The bad :

- The room - I don't know how they derive the word "premier executive" for the room we stayed. Its just a superior room that comes with a bath and a bath tub (with colorful lights). Other than that, its nothing. An LCD TV with few satellite channel. Coffee making facilities. That's about it.

- Location - its basically on a deserted, one way road. Nothing much happening. There is an Indian restaurant a few minutes walk and nothing else. If you are NOT driving, stay away from here.

- The staff. Totally unprofessional. Speaks very loud Chinese. Doesn't make eye contact when talking to customers.

- The so called buffet breakfast is terrible. Same boring stuff everyday. And I mean EVERYDAY. And they got the guts to demand MYR6 for kids ! (more of this later).

- We've stayed in so many hotels in the country and none of the hotels (some are 3 and 4 stars) charges breakfast for kids. Thinking this hotel is no different, on the first morning, we walked in and a very rude Bangladeshi (who NEVER smiles) demanded that we pay for the kids breakfast (the kids were just eating a bread each). I told him that I'll ask the kid to stop eating and we'll buy them breakfast later. We didn't bring the kids for breakfast for the next 2 days (bought food outside0. Upon check out, the reception told us to pay MYR12 for the kids breakfast (the bread they "accidentally" ate on the first day. I gave the receptionist (an old lady and a rude Chinese guy who don't know how to talk to customers) a piece of my mind. Few minutes later, I get my MYR12 back. My main point is NOT the MYR12. It's peanut. What agitated me is the rudeness and lackadaisical attitude of the staff who didn't even bother to tell me we're being charged. I'm satisfied after giving both of them some tongue-lashing.

One our final night there, the fire alarm went off at around 1.00AM. Everybody was running out and we had to carry our kids down the stairs only to find out it was a false alarm. A bunch of irresponsible youths were smoking on the corridor and tripped the smoke detector. A Chinese guy was seen looking at the CCTV and reprimanded the youth on the spot.

Overall, the stay was just so-so (would be better if not for the staff attitude). My suggestion would be to get a better hotel for the rate that you would be paying.

The place is centrally located, it has decent but basic rooms and a free breakfast that caters for Asian and Western tastes. It is good money for value, and perfect for budget travellers or families that don't want to expend too much money while in Malacca. It is an unpretentious cheap hotel that really offers a comfortable room and bed, and has a decent set of toiletries.The place has many local eateries (an Indian and a Chinese) at two seconds, and many shops around, and is 10 minutes walking distance from the city centre, and has the wonderful riverside at 3 minutes. Most of the staff were really lovely and helpful, always ready to help, especially Theresa in the morning and the young guys in the afternoon.

Going to the not so good things, the toilet is tiny, even for a small person The shower is not separated from the rest, so once you take a shower the whole toilet and bathroom area is wet. I missed some tissues in the room and notepad and pen, which shouldn't be that difficult to include in the rooms.

There was a pungent smell in my room, that persisted despite the opening of the window. I am not sure if coming from the carpet or from the plastic blind curtains.

The fridge seems to get off once you leave the room and remove the card from its slot, so drinks are warm if you pass a few hours or the whole day out, and you cannot keep anything in.

There was a problem in my second night at the hotel, that affected all guests. There was a group of teens travelling with a bus that spend from 11pm to 3-4am shouting, slamming doors, running up and down the stairs, put the music loud, collapsed the lift. Teenagers are like that everywhere in the world. However, I expect the hotel to have and implement policies that make sure that these things don't happen, or if happening to put a stop to them. Nobody from the hotel put a stop to them. I think that is unacceptable.