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Fenix Inn: Guest Reviews

156 Jalan Merdeka | Taman Melaka Raya, Melaka 75000, Malaysia
Hotel amenities
Fenix Inn
Ranked #11 of 116 hotels in Melaka
3.5 of 5 stars 199 Reviews
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199 reviews from our community

Traveller rating
    18
    115
    53
    7
    6
See reviews for
Families
42
 
Couples
35
 
Solo
15
 
Business
4
 
What travellers say
  • Hotel staff(7)
  • Tourist attraction(4)
  • Big shopping mall(4)
  • Very reasonable(4)
  • Internet cafe(3)
Date Rating
Staffordshire
Senior Contributor
38 reviews 38 reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
“good value”
3 of 5 stars Reviewed 18 February 2012

A good value hotel offering basic clean accommodation. The location may be considered a little out of the main old town area but this can be considered an advantage as Melaka is so crowded and popular in old town. You still have many restaurants and lots of shopping very close and its only 15 minutes on foot to the old town centre. Don't try to drive anywhere in this town, traffic is a nightmare, though to be fair it was the end of Chinese new Year!

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask rob1959 about Fenix Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek vadevelu, Manager at Fenix Inn, responded to this review
19 February 2012
Dear Rob1959,

Thank you for your review and we are delighted that you enjoyed your most recent stay with us. Your feedback is valuable and we are motivated to excel further in providing a high level of service and guest experience. Our team and I look forward to welcome you again to Fenix Inn in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bristol
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
“Fenix-you are in good hands.”
4 of 5 stars Reviewed 17 February 2012
2
people found this review helpful

Stayed in the newly renovated wing, overall happy with the room, spacious with coffee making facilities. Bathroom could have been improved in layout as water inevitably splashed all over the floor despite having shower curtain. Location is central enough with shopping mall across the road and lots of eating places close by but a good walk into the old town. Car parked within compound was in safe hands. Service was excellent. Very clean and basic but pleasant for a weekend stay.

Room Tip: New wing was very clean and rooms adequate. Had not seen the main wing.
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  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask omega7 about Fenix Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek vadevelu, Manager at Fenix Inn, responded to this review
18 February 2012
Dear omega7,

Thank you for the review and we are extremely delighted to hear that you enjoyed your stay during your very recent stay with us! Good to hear that our strategic location has provided convenience for shopping, food eateries, entertainment and places of interests. We apologize for the inconvenience caused in the shower room and its layout. We are in the midst of further refurbishing our rooms in the next few months to provide more comfort and experience to our guests. Our team and I look forward to welcome you back to Fenix Inn in the future!
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kuala lumpur
Top Contributor
62 reviews 62 reviews
Reviews in 29 cities Reviews in 29 cities
56 helpful votes 56 helpful votes
“Strange and disappointing parking arrangement”
3 of 5 stars Reviewed 16 February 2012
1
person found this review helpful

The room and bathroom were very compact, basic and spartan. Reasonably clean although the sheets had marks / stains on them and the bottle-trap below the wash basin was leaking. The water pressure was good though. The sore point was that they didn't allow us to drive into their private carpark and park the car ourselves. To not use their car jockey service meant having to park outside. There was no other option and it just seemed unreasonable.

Room Tip: Avoid rooms without a window.
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Malaysiantraveller68 about Fenix Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek vadevelu, Manager at Fenix Inn, responded to this review
17 February 2012
Dear MalaysianTraveller68,

Thank you very much for your valuable feedback on our facilities and services

Please let me apologize for the inconvenience caused and your experience during your most recent stay with us. Our facilities available complement with our concept of a modern boutique budget property; nevertheless, we are in the midst of enhancing our products and services by refurbishments in the next few months. Our Car Jockey services is unique and one of its kind in Melaka and available free and 24hours p/day for our guests, however, the vehicles will be parked by our Car Jockey team only. This is due to the design and layout of our internal and external car park grounds. Our team and I hope and look forward to welcome you back to Fenix Inn in the near future
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Prague, Czech Republic
Senior Contributor
25 reviews 25 reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Extremely pleasant place to stay”
4 of 5 stars Reviewed 12 February 2012 via mobile
1
person found this review helpful

There is nothing negative to sy about this place. It feels like you are getting double that you pay for. Around 30$ for a double room, private bathroom, free wifi and parking, nice, very clean rooms, lovely lobby, very kind reception staff, 15 mins by foot to Chinatown-nice walk I have to say.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lenkagrundmanova about Fenix Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek vadevelu, Manager at Fenix Inn, responded to this review
14 February 2012
Dear lenkagrundmanova,

Thank you very much for the valuable feedback on our facilities and services during your most recent stay with us. Your feedback is a huge motivation for us and our team and I look forward to welcome you again in the future!
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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“the best budget hotel!”
4 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

this is the best budget hotel i'd been so far. the service was excellent with friendly staff. although the room is small, but it is suit to people with tight-budget like me. the room is clean, the air-cond and the heater are working well. the car-jockey service with no extra fees is something rare to be find at other budget hotel. i really recommend this hotel for those who mind their budget.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HafidzMukhtar about Fenix Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek vadevelu, Manager at Fenix Inn, responded to this review
14 February 2012
Dear hafidzmukhtar,

Thank you very much for your valuable feedback on our facilities and services during your most recent stay. We are delighted to hear you enjoyed your stay with us and rated us the best! We are certainly working towards enhancing our facilities and services to further excel. Our team and I look forward to welcome you again in the future!
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Additional Information about Fenix Inn

  • Fenix Hotel Melaka
Address: 156 Jalan Merdeka | Taman Melaka Raya, Melaka 75000, Malaysia
Price range (per night):* S$42 - 102

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