We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to The Puli Hotel and Spa

The Puli Hotel and Spa: Guest Reviews

5.0 of 5
No.1 Changde Road, Shanghai 200040, China
Hotel amenities
The Puli Hotel and Spa
Ranked #7 of 2,715 hotels in Shanghai
4.5 of 5 stars 323 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

323 reviews from our community

Traveller rating
    230
    71
    17
    4
    1
See reviews for
Families
18
 
Couples
80
 
Solo
32
 
Business
81
 
What travellers say
  • Long bar(14)
  • Room service(9)
  • Park Hyatt(6)
  • Nice touch(6)
  • Very helpful(6)
Date Rating
Seattle
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Beautiful Contemporary Hotel - Great Location”
5 of 5 stars Reviewed 22 February 2012

I could'nt recommend this Hotel more! Even had a free mini-bar!

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Dave H about The Puli Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martijn van der Valk, General Manager at The Puli Hotel and Spa, responded to this review
12 March 2012
Dear Dave H,

Thank you very much for your recommendation!

All of us here very much look forward to welcoming you back in what we hope will be the not too distant future.

Many thanks and best regards,
Martijn van der Valk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
“An excellent staycation option”
5 of 5 stars Reviewed 18 February 2012 via mobile

I live and work in Shanghai. Having only arrived in August of lastyear, I decided to do a staycation over Chinese New Year, instead of hitting somewhere hot. I wanted to relax and forget that I was in shanghai for a few days.

Overall, I really enjoyed my stay, in fact, I tried to extend my stay for an extra night, but they wouldn't give me the same rate, so since the hotel was empty, on principle, I decided not to stay.

I would suggest the hotel, but not the spa. I had a facial, which was very relaxing, however, it caused me to break out in a rash the following day. I have sensitive skin, so I asked for the sensitive facial.

The hot tub in the ladies' relaxation area was dirty and the cool mist shower wasn't working. The pool is beautiful, but very small. A family with small kids took over the pool area at one point, which was a bit annoying as they were splashing around a lot, which is what kids do, but I wanted to relax.

Having a bath in the room was a really enjoyable experience, as the night view is really amazing, and extra fun while in a tub!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Miztiff about The Puli Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martijn van der Valk, General Manager at The Puli Hotel and Spa, responded to this review
12 March 2012
Dear Miztiff,

Thank you for your kind comments on the hotel and good to read that you have enjoyed your short break with us.

It is however with great concern that I read of your experiences at our Health Club and Spa.
Despite our thorough search, we cannot find a profile in our system that matches yours; I am sure you appreciate that during Public Holidays we welcome many Shanghai-friends who are on a staycation!
Sorry to trouble you with this but could I ask you kindly to call me in the hotel at a time that is convenient for you? I very much would like to discuss your experiences with you personally.

Many thanks and best regards,
Martijn van der Valk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Top Contributor
87 reviews 87 reviews
Reviews in 27 cities Reviews in 27 cities
103 helpful votes 103 helpful votes
“stunning modern property with great rooms”
5 of 5 stars Reviewed 17 February 2012

Only 2 years old, the Puli is a very modern hotel with traditional Chinese design elements incorporated. The grand rooms are super-comfortable with a large bathtub beside the window with padded headrest. Creative room layout that is a welcome change from the standard bathroom and bedroom boxes, more open plan style. Nespresso machine in room and great apples refreshed daily in room.

Wifi was free, also free use of the business centre for printing.
Service was very good and English levels very very good for Chinese hotels. I was impressed. Location is great for business.

Room Tip: facing west towards Jing An Temple on a high floor for good view
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 9 more reviews by PrincessMaz for Shanghai
Ask PrincessMaz about The Puli Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martijn van der Valk, General Manager at The Puli Hotel and Spa, responded to this review
12 March 2012
Dear PrincessMaz,

Thank you so much for adding us to your long and impressive list of reviews!

Great to read that you have enjoyed your stay. Good also to know that all the inclusions we have chosen to offer are appreciated. We have chosen to do away with idiosyncrasies you would encounter elsewhere.
Hopefully your travels will bring you back to Shanghai again soon!

Many thanks and best regards,
Martijn van der Valk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shoreditch, London
Top Contributor
54 reviews 54 reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
“Very good hotel with great rooms but food let it down”
4 of 5 stars Reviewed 8 February 2012

Loved the hotel - room beautiful. Great open feel to the room - I was upgraded to a corner room. Fluffy duvet and really soft pillows - great black out blinds and amazingly quiet given proximity to the road. This helped me to sleep despite serious jet lag. Large double ended bath, separate shower, really good design with seating areas too in the living bedroom area.

Good (free) high speed wifi and plenty of TV channels and complimentary mini bar (which included beer).

The lobby area and long bar were also very attractive. Service was good apart from my food experience.

As I was on my own and tired after a day at work and a long haul flight I preferred to eat at the hotel. The options are very limited. There is one restaurant with no Asian or Chinese food whatsoever. I really didn't fancy the European food and went out but didn't see anything nearby that I fancied. So I went to the Long Bar and ordered a toasted cheese and ham sandwich (the menu was very unexciting!). This arrived after around 45 minutes - it came with fries and both the sandwich and the fries were cold. I then waited another 15 to 20 minutes for a replacement - which was warm - but pretty unappetising. Doorstep slices of white bread with ham and cheese and crisp but fatty tasting fries. With two glasses of wine (which I had to have to fill the waiting time) this came to a staggering £40! I really wish I had had burger king - it would have been quicker and probably tastier.

Everything else was great - but I think the hotel needs to deal with its food offering - surely in China it must be possible to offer something vaguely Chinese other than pot stickers on room service which hardly constitute a meal.

I have stayed in a number of hotels in Shanghai over the past two years, including the Park Hyatt, Grand Hyatt, Peninsula and the Ritz Carlton - the Puli comes a close second to the Park Hyatt on style - but it is let down by its limited food offering.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by SuzanneShepherdess for Shanghai
Ask SuzanneShepherdess about The Puli Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martijn van der Valk, General Manager at The Puli Hotel and Spa, responded to this review
12 March 2012
Dear SuzanneShepherdess,

Thank you for your review on tripadvisor.
I am so sorry to read of your food experience in our Long Bar. We could have done so much better.
However regrettably at your expense, we have in the meantime looked at the food service and offering and very much also at logistics in our Long Bar and we have made improvements. Also: we have added an array of delicatessen. We even now have our very own Puli Afternoon Tea!
As much as we have chosen to serve pre-dominantly Western food at our hotel, due to the fact that Jingan District offers an enormous choice of Chinese and Pan-Asian options already, we still serve full Asian Breakfasts as well as a variety of dishes with a typical Asian accent throughout the day.
Many thanks for bringing this matter to our attention.
Hopefully your travels will bring you back to Shanghai in the not too distant future!

Best regards,
Martijn van der Valk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“Pure Asian hospitality at this urban Shanghai retreat”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

This hotel is outstanding. Beautifully designed rooms, comfy beds, awesome bath overlooking smoggy Shanghai and even a Nespresso maker to get a quick boost before another big day in this amazing, chaotic, fast-paced city. The Puli has a boutique feel, despite having 229 rooms. Staff were wonderful - I'm definitely not a newly minted, high-roller Chinese, but still treated with respect and not a hint of arrogance that I find in many of the hip/trendy hotels these days. Another great example of 5-star Asian hospitality that makes "luxury" hotels in other regions of the world pale in comparison! Love it! An excellent choice when in Shanghai whether for business or romantic weekend away. Will return.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jchowald about The Puli Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martijn van der Valk, General Manager at The Puli Hotel and Spa, responded to this review
12 March 2012
Dear jchowald,

Thank you so much for your wonderful review: we are all very happy to read that you will return. More than 1 in 3 of our guests do! We are very proud of this; it is our favourite statistic and thank you for helping us to maintain our record!
Until we meet again.

Best regards,
Martijn van der Valk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Puli Hotel and Spa also viewed

Les Suites Orient, Bund Shanghai
5 of 5 stars 367 Reviews
Shanghai, Shanghai Region
Show Prices ABS:HotelCheckRates-d1395528?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel Indigo Shanghai on the Bund
4.5 of 5 stars 284 Reviews
Shanghai, Shanghai Region
Show Prices ABS:HotelCheckRates-d1600410?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Waldorf Astoria Shanghai on the Bund
4.5 of 5 stars 170 Reviews
Shanghai, Shanghai Region
Show Prices ABS:HotelCheckRates-d1800802?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 2,715 hotels in Shanghai, ranked by popularity »

Been to The Puli Hotel and Spa? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Puli Hotel and Spa

No.1 Changde Road, Shanghai 200040, China
Price range (per night):* S$310 - 593

Owners: What's your side of the story?

If you own or manage The Puli Hotel and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Puli Hotel and Spa
Show the lowest price for this hotel (from our partners)
Show Prices