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Hilton Shanghai Hongqiao: Guest Reviews

4.5 of 5
No.1116 Hongsong East Road, Shanghai 201103, China
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Hilton Shanghai Hongqiao
Ranked #17 of 2,715 hotels in Shanghai
4.5 of 5 stars 97 Reviews
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97 reviews from our community

    Trip type
Traveller rating
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    38
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Date Rating
Rochester, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Absolutely wonderful property”
5 of 5 stars Reviewed 10 February 2012

It was so nice walking into the lobby at this Hilton, knowing it would be a pleasant stay. I only wish I had more time to enjoy the property but I got in later in the evening and left early for a flight. Staff was very helpful and friendly. Communication was easy.

Lobby, hallways and elevators were clean and well lit. My room was very nice and well laid out. It was well lit, had a wonderful bed and spacious work area with good internet (both wired and wireless). Bathroom was well lit and offered a great shower with good water pressure. There was a very good selection of TV channels and the climate control was good.

I did not spend any time at any of the restaurants or bar areas due to my short time. Upon arriving in my room I was greeted with a complimentary fruit basket and bottle of wine (Diamond level with them).

I look forward to coming back to this property when my travel brings me back to the area.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DrFish71 about Hilton Shanghai Hongqiao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brice Pean, General Manager at Hilton Shanghai Hongqiao, responded to this review
15 February 2012
Greetings from the Hilton Shanghai Hongqiao!

I greatly appreciate your feedback posted on this website with regards to your recent stay with us.

We do appreciate the positive comments on the team's service delivery and will share this with them as this would certainly motivate them to continue to deliver the Hilton hospitality.

We are also pleased to note that you have found the facilities at the hotel comfortable too.

The team and I look forward to welcoming you back soon and trust the next time you would be able to stay with us longer. In the meantime, we wish you safe travels!

Best regards

Brice Pean
General Manager
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Copenhagen, Denmark
Top Contributor
57 reviews 57 reviews
Reviews in 35 cities Reviews in 35 cities
70 helpful votes 70 helpful votes
“Pleasant surprice for a very competitive price”
5 of 5 stars Reviewed 29 January 2012

In the past 15+ years I have tried around 10 hotels in various locations in Shanghai. If you fly in and out of Shanghai Hongqiao airport this is a very convenient location between the city center and the airport.

Except for a slow checkin - maybe because of a prepaid rate, where documents had to be a check in - everything was very good. I especially liked the big room, the bathroom with TV the bathtub end and the walk-in closet.

I will definately stay here agian next time this year.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brice Pean, General Manager at Hilton Shanghai Hongqiao, responded to this review
30 January 2012
Greetings from the Hilton Shanghai Hongqiao!

I greatly appreciate your feedback posted on this website with regards to your recent stay with us and am delighted to note that you had been pleased with the hotel facilities. We do however apologize for the shortcoming experienced with the check in process.

Whilst all attempts are made to provide a hassle free check in experience, there are times when additional data is required and this can cause some delay. I will share your feedback with the Front Office operations team to ensure corrective measures are put in place to ensure speed at check in!

In the meantime, we do look forward to welcoming you back in the not so distant future and we wish you safe travels!


Best regards

Brice Pean
General Manager
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Zurich, Switzerland
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great hotel”
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

I stayed at Hilton Hongqiao several weeks in 2011. It is certainly one of the better choices in Shanghai. The rooms are spacious and clean. The staff is friendly with only few exceptions. The breakfast is great and the service outstanding. The gym is top class as the pool. Overall highly recommendable.
Of course the location is not central but the hotel does a good job in organizing taxis.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Reinhouse about Hilton Shanghai Hongqiao
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Brice Pean, General Manager at Hilton Shanghai Hongqiao, responded to this review
26 January 2012
Greetings from the Hilton Shanghai Hongqiao!

I would like to thank you for your feedback posted on this site with regards to your recent stay and we are delighted to note that you had enjoyed your stay with us.

I am also pleased to note that the team had responded well to your request for taxis. I shall share your feedback with them which I am sure will spur them to continue to deliver the Hilton hospitality that is world renowned.

Indeed, Hilton Shanghai Hongqiao's location is away from the main city centre, Hongqiao is however, fast becoming the next centre for banking and corporations. Yyou would also be pleased to know that we have recently introduced a daily scheduled shuttle service into the city centre from the hotel. Please do check with the Concierge on the timings on your next visit to us.

Again, many thanks for your kind words and we look forward to welcoming you back to the Hilton Shanghai Hongqiao!

Best regards

Brice Pean
General Manager
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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Most bang for the buck for HHonors in Shanghai!”
5 of 5 stars Reviewed 28 December 2011
2
people found this review helpful

I've been to Hilton Shanghai Hongqiao for 3 times and immediately loved it since my first stay.

The hotel is a superb property in terms of:

(1) Brand new property and contemporary decor

(2) Great breakfast in a restaurant, with a good combination of western, Chinese, and Japanese food.

(3) Most importantly, I always got a nice upgrade as a diamond member. Even the deluxe room is far far far better than Hilton Shanghai's executive floor rooms.

Unfortunately, all these benefits come with a cost - the location of Hongqiao isn't that great.

However, since my initial stay, I have maneuvered my booking to stay at this hotel, if possible. The front desk and concierge staff is very forthcoming and friendly.

Simply cannot wait to go back!

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brice Pean, General Manager at Hilton Shanghai Hongqiao, responded to this review
11 January 2012
Greetings from Hilton Shanghai Hongqiao!

I would like to thank you for taking the time to provide the hotel feedback on your recent stay experience at Hilton Shanghai Hongqiao.

I am delighted to know that you had a wonderful stay in our hotel and I will pass on your comments to the hotel team members.

Indeed, whilst the hotel is located away from the city, there are quite a few attractions located nearer to where we are such as the Hong Mei pedestrian road which you had already discovered. The walking pathway to this street is indeed well planned and there is an overhead bridge for pedestrians to use. There is also the Gubei Pedestrian street located just behind the hotel and this is just a 10 minutes’ walk.

We do hope on your next visit you would be able to discover these areas and do ask the concierge for the shortest cut by foot to these places.

Best regards,

Brice Pean
General Manager
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Mumbai (Bombay), India
Top Contributor
50 reviews 50 reviews
Reviews in 34 cities Reviews in 34 cities
85 helpful votes 85 helpful votes
“Excellent business hotel”
5 of 5 stars Reviewed 13 December 2011

This is probably not a family hotel as not too much on offer for kids etc; but for the travelling business person its incredible

Location: close to Hongqiao airport; and about an hour from Pudong airport
Across the street from Hongqiao Golf club (9-hole, driving range, store etc) - open to public
Across the street from the pedestrian bar/restaurant street - Shanghai Brewery a personal recommendation
Its about a 10 minute drive from the French Concession (eat at 'Lost Heaven' when there)

Business Center: very well equipped
Internet: chargeable at US$ 25 per day
Concierge: friendly and helpful

Rates: I got better deals on Hilton.Com than any other - so hotel website is really good

Rooms: HUGE / great views / great work station / shower-toilet all spacious

Breakfast - i ate at the coffee shop and was good
There are other restaurants but due to work could not try them at the hotel

I recommend this hotel

WHAT I DID NOT LIKE:
Anywhere you go (except the golf course really) you would perhaps need a cab - even if just a short distance.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HarshadDASWANI about Hilton Shanghai Hongqiao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brice Pean, General Manager at Hilton Shanghai Hongqiao, responded to this review
26 December 2011
Greetings from Hilton Shanghai Hongqiao!

I would like to thank you for taking the time to provide the hotel feedback on your recent stay experience at Hilton Shanghai Hongqiao.

I am delighted to know that you had a wonderful stay in our hotel and I will pass on your comments to the hotel team members.

Indeed, whilst the hotel is located away from the city, there are quite a few attractions located nearer to where we are such as the Hong Mei pedestrian road which you had already discovered. The walking pathway to this street is indeed well planned and there is an overhead bridge for pedestrians to use. There is also the Gubei Pedestrian street located just behind the hotel and this is just a 10 minutes walk.

We do hope hope on your next visit you would be able to discover these areas and do ask the concierge for the shortest cut by foot to these places.

Best regards,

Brice Pean
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Shanghai Hongqiao

No.1116 Hongsong East Road, Shanghai 201103, China
Price range (per night):* S$175 - 346

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