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All reviews mohegan sun quiet area front desk staff pleasant stay definitely stay here again checking in clerk highway
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Reviewed 22 September 2015

property around hotel was very unkept .service was less than friendly.breaskfast was disappointing had a mice selection but not meant to be eaten.hotel did offer a business room and laundry room.needed a designated smoking area outside.I am a smoker ,but felt very uncomftable standing outside front door, this is a no smoking hotel.

Date of stay: September 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank JoS3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2015

we had a great time staying at this hotel as soon as we arrived the girls at the front desk was very friendly and took care of us right away the room that we stood in was very nice and also very clean we only spent one night wish that we could have stood longer the next day the breakfast lady was also very nice to help you with anything that you needed and when i was checking out i met sabrina and started talking to her what a pleasure it was talking to her she was so helpful she answer all my question help me out to find places that i wanted to see because i am not from the area because of sabrina i am going back next week and bringing other guest with me thanks again to the whole crew

Date of stay: September 2015
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank james k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2015

My wife and I checked in at Hotel Norwich on Sept 4 for four nights. When we returned to the room late afternoon on Sept 5 we found the room had not been serviced. I called the desk and spoke with the one and only person on staff. She said she would contact housekeeping and call me back. There was no call back for 40 minutes so we called down again and the same person told me in a very irritated tone that it was too late to have our room made up. I said all of our towels were soiled and needed to be replaced, and the room needed to be cleaned. She said she would have towels brought up to our room. A half hour later still no towels so I called again. The same woman at the desk hung up on me. I went down to the desk and the woman was extremely rude to me. I did not respond and kept my "cool". At no time did she ever say she was sorry about our room not being serviced. She did give me fresh towels at the desk. I later went back down to request shampoo and soap. She stared at me for about 15 seconds before getting up and getting the soap and shampoo for us. I have never been treated like that by anyone at a hotel. When I asked to speak for the manager's phone number she refused to give it to me. I asked if she would give the manager my name and cell phone number and she refused to take it. The next morning we found that our keys did not work and we could not get into our room. We went down to the desk and in a very gruff manner the same woman grabbed our plastic keys and did not replace them. She said the card machine was not working. Later in the say when we returned to our room we were again locked out. A different woman was staffing the desk at that time and she tried to use her pass key and that did not work. She said she would call a lock smith to open the door to our room. Hours later our room was finally opened so we could go to sleep at night. The next two days we had to leave our room door pried open because if it closed the lock smith would need to be called again. Before you book this "hotel" y should consider the disgraceful manner we were treated, and the deplorable maintenance conditions at this facility. We of course will never stay at Hotel Norwich again.

Date of stay: September 2015
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
8  Thank Marshall G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2015

I stayed here during the week, for business. I am pleased with my stay, the front desk girl Katie is a pleasure to talk to every morning and she if very attentive at her job with a smile to light up your day. Clean spacious rooms, hotel free breakfast is good. This place is just simply warm inviting and wonderful.

Date of stay: September 2015
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Donald H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2015 via mobile

The breakfast lady, Tess, was courteous and sweet. She made my morning a little brighter. Tess was helpful and accommodating to me. The breakfast area was quite clean. The pool was fantastic. The room was neat and orderly. Easy on and off from route 2.

Date of stay: September 2015
Trip type: Travelled with friends
Thank Faye H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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