I came to Miami on the 8th of September for two weeks, the location of the hotel is brilliant. What I have to say is quite a shame as the staff are all lovely so I feel bad with what I am
Going to say but it's a must. There are three buildings, my friend and I got put into the Catalina building. The room was TINY the hair dryer broke and had small flame inside of it, the two beds were broken, the safe broke, the bathroom door was broken and the lights weren't working. I asked for an upgrade and moved on the second day to the Maxine's building. Not much difference I must say. The room was a tiny bit bigger but it was like a dungeon NO LIGHT. Only one light which didn't help at all. Three other lamps didn't work. When I called twice for them to fix, one time they never came and the second they only managed to fix one little bed lamp that stopped woking 5 minutes later. In the process of changing rooms, I had left some trainers in the old room, I asked front desk if house keeping had found them and they said no and that they had emptied the room for new people to stay. I kept asking for the trainers until a week later they magically appeared and they told me yes they were in the old...I came to Miami on the 8th of September for two weeks, the location of the hotel is brilliant. What I have to say is quite a shame as the staff are all lovely so I feel bad with what I am
Going to say but it's a must. There are three buildings, my friend and I got put into the Catalina building. The room was TINY the hair dryer broke and had small flame inside of it, the two beds were broken, the safe broke, the bathroom door was broken and the lights weren't working. I asked for an upgrade and moved on the second day to the Maxine's building. Not much difference I must say. The room was a tiny bit bigger but it was like a dungeon NO LIGHT. Only one light which didn't help at all. Three other lamps didn't work. When I called twice for them to fix, one time they never came and the second they only managed to fix one little bed lamp that stopped woking 5 minutes later. In the process of changing rooms, I had left some trainers in the old room, I asked front desk if house keeping had found them and they said no and that they had emptied the room for new people to stay. I kept asking for the trainers until a week later they magically appeared and they told me yes they were in the old room.
(I'm still here for one more night unfortunately) In the new room there's still no light no one fixing it even though I had asked many times. The remote doesn't work and I have also asked plenty of times for it to be fixed. The sink is leaking some yellow liquid which I believe could be sewage, and that's where they place the new towels. I had surgery yesterday so I need to be really careful with hygiene. Today I woke up to 3 cockroaches in the bathroom!!!! Iv called twice and I was placed on hold until I hang up for waiting too long! Apart from all of this. My iPad has gone missing from my room and when I spoke to manager he practically called me a liar.
So yes staff at front desk and concierge are lovely and happy hour is great. But I recommend staying anywhere but here!!!!!!!More
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