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Reviewed 20 September 2014

Exceeded my expectation as I got upgraded to a beautiful suite at good price and Jean from the front desk was really nice and helpful. All the staff there including the manager, DJ bar tender, everyone was nice! Close to beach, loved that they gave beach chair and towels.

Room tip: they play loud commercial music from noon onwards, so you really want to stay away from those rooms close to the loud music.
Date of stay: September 2014
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank 660fifi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SBG_GuestRelations, Guest Relations Manager at Catalina Hotel & Beach Club, responded to this reviewResponded 24 September 2014

Hat's off to you 660fifi!!! We are delighted to read your wonderful feedback! Thank you for sharing it with us! We are always willing to upgrade our guests, if we have rooms available. :) Jean is lovely and all of our guests seem to think the same. I will definitely make sure that he is aware of your kind praise! We look forward to your next visit to Miami!

Katrine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2014

I just checked in for one night and was greeted by Juan at the front desk. He had a great attitude was very friendly and provided exceptional service. Juan made the whole experience quick and easy.

He was so helpful I decided to extend my stay another night and again Juan had everything handled for me in minutes.

It is very nice and refreshing to find a place where the employees treat the guest right. Definitely recommend this place and if at all possible, ask for Juan at check in.

Date of stay: September 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank JTGlobal88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 September 2014

we've been relocated to this hotel because ours was closed for the day of our visit, we didn't know anything about this hotel, but we truly loved it, first Aaron and Christian at the front desk upgraded us because we wanted a king size bed and not a 2 twins, these guys are awesome!! we got a bigger room for the same rate, it felt good to deal with these 2 guys after the day that we endured...overall the rooms are clean, quiet except during the day because of the music on the roof top pool, the room has all the amenities you ask for, free wifi, the shower pressure is good (by the way about the shower pressure, yours looks like the same as the trip advisor tv ad, don't visit miami, visit the trip advisor miami...lol) you should fix it

anyway, good hotel, rates are ok, good value

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank mpetit89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SBG_GuestRelations, Guest Relations Manager at Catalina Hotel & Beach Club, responded to this reviewResponded 19 September 2014

What a fabulous review maxime p!! Thank you for sharing yours with us! We are stoked to know that you had such a great time! Aaron and Christian are indeed rock stars!! They are dedicated to providing an original guest experience in a friendly, attentive and gracious manner. We look forward in having you stay with us again in the future!

Katrine

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Reviewed 18 September 2014

I just left the Catalina Hotel and Suites a few days ago and I already want to go back... It was my first time in Miami and I went for my 33rd Birthday... Staff was amazing and made me feel at home, the free happy hour was awesome because drinks in Miami are not cheap... Met lots of cool people there... Can't beat the value... If you are looking for the best bang for your buck and a great location with friendly staff please stay here... If you want to spend a lot of money at another hotel that's fine it isn't a 5star property... But just like the manager told me, you don't have to be a 5 star property to give 5 star service... Juan Pablo the concierge was great! Elena, Crystal, and the rest of the staff were awesome!

Date of stay: September 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Dwight B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SBG_GuestRelations, Guest Relations Manager at Catalina Hotel & Beach Club, responded to this reviewResponded 19 September 2014

HAPPY BELATED BIRTHDAY DwightHtownTexas!!! Thank you for choosing to celebrate it with us! :) Our staff all work hard to make sure that everyone here, is having a splendid time! I am glad that you were able to enjoy the cocktail hour from 7-8PM. It's a perfect way to start the night off right. You definitely don't have to be a 5 star property to provide 5 star service!! :) Please come back again soon! We would love to have you!

Katrine

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Reviewed 18 September 2014

Got here tired and grumpy after a long flight only to have Christian and Aaron brighten my day by making the checkin process painless and fast. They are a perfect example of how to greet and work with the public. The zen garden was a great place to have phone meetings since the wifi connection is excellent there, and it's quiet and cool. Looking forward to trying the rooftop pool.

Room tip: Wifi access was decent in the rooms(1.8 down, .8 up), but much better in the public areas (2 down, 3.5 up). The Zen garden was my favorite place for phone meetings because it's right beside the coffee shop and Lior made frequent trips to make sure I was OK. Gotomeeting worked there, but audio dropped now and then.
Date of stay: September 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Bradley I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SBG_GuestRelations, Guest Relations Manager at Catalina Hotel & Beach Club, responded to this reviewResponded 19 September 2014

There is nothing that we love to read more then a 5 star review, Bradley l!! Thank you for sharing your feedback with us! Christian and Aaron are absolutely great assets to our team!! I will make sure that they are aware of your kind praise! The zen garden is so nice and peaceful. :) Glad that you were able to enjoy that space. Please come back again soon! We would love to have you!

Katrine

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