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DoubleTree by Hilton Hotel at the Entrance to Universal Orlando

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About

#181 of 367 hotels in Orlando
Location
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Service
Value
Conveniently located, DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, is walking distance from the Universal Orlando's two great theme parks, Islands of Adventure and Universal Studios Florida. Our DoubleTree hotel is not only in a prime location for Universal Orlando, but also situated miles from local attractions like SeaWorld Orlando, Aquatica, The Prime Outlets, golf courses and more. Let us welcome you with a warm, freshly baked chocolate chip cookie at check-in. The DoubleTree by Hilton Hotel at the Entrance to Universal Orlando has three restaurants, a bar, swimming pool and fitness center. With 60,000 sq. feet of meeting space, this Orlando Hotel is perfect for conventions, receptions and special celebrations. Upgrade to one of the PURE allergy friendly hotel rooms. They go through a comprehensive process to reduce irritants for travelers suffering from asthma or allergies. Ready for your Universal Orlando vacation?
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Poolside bar
Car hire
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
2,113Reviews249Q+A100Room tips
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Trisha F wrote a review 15 Mar
16 contributions5 helpful votes
+1
We are currently staying in this hotel and it leaves much to be desired. As Diamond members, we travel a lot of Hilton properties and have stayed in 3 others locally that were far better in terms of experience, amenities, and value than this location. The good: - Obviously, the location. This is literally the main selling point of the hotel. It is a 10-15 minute walk to the valet stand, which has its own security line to bypass the crowds at Universal's main access point where all the busses, ride shares, and parking meet. -The Shuttle. There are several morning routes (like if you have 8am admission) and a later one at 920, but you have to make the reservations a day before. This wasn't a problem. We took it 2 times and then slept in and did the walk over and found it to be just fine. In the evening, there are 3 return routes. We didn't utilize any of these, so I can't speak to them. They do let out at the bottom of that central station, so even after getting dropped off, there is still a 15 min walk to the park gates. The pool. We used the pool and the hot tub, and they were both clean and nice areas. Thr table and chairs around the pool were in good condition. The bad. -Rooms had a smell despite a deodorizer in the room. It was an "old hotel" smell, and a lot of people have commented that this is in many rooms, not just a one-off occurrence. The bathrooms have no exhaust fan, so it makes sense given that the moisture from the bathrooms goes into the guest rooms and makes them damp (this is a problem with 4 people showering after a long day at theme parks in the Florida humidity!) -Food was terrible. As someone who has Diamond status, I get 2 $15 credits per adult, no matter where I stay, however in select markets, it is $25, like NYC, LA, Chicago, etc. The buffet was $27 and was mediocre! For context, the Hilton Orlando has a chef cutting g prime rib, has a meat and cheese bar, has a salmon bar for bagels with lox, and I could go on and on for the same price. It was literally the same thing you could get a Homewood Suites for free or Hampton Inn (less the omelet bar) breakfast. My husband and I decided to forgo breakfast there because I could not bring myself to pay for such a terrible spread knowing across the highway they were charging the same for an elaborate set up. -Starbucks. I wanted to love this place bc it offered Starbucks and thought it would be a good alternative to the poor breakfast choices and 4 of the breakfast sandwiches they offer were not available. They do not offer mobile order either, which meant that whatever conference was there, their attendees crowded the Starbucks, so there were 15-20+ people in line each morning. So we skipped that too. -We waited outside, like a dozen other families, for our rooms. The outdoor space was nice but the chairs and beds were all pretty uncomfortable in the main area. The cushions were old and dated and had no plush to them, so the wicker furniture was really uncomfortable. -Beds were uncomfortable and had a tiny duvet and the bedding left much to be desired. It was basically sheets and there was no plush to them. -The gift shop sold me overpriced glasses for $16 and they broke on the 2nd day of use. And of course, they didn't refund the money at all or let me trade them for another pair. -Ice cream shop was good but be prepared to spend a ton. We paid $28 for 4 ice creams! Single scoops, 2 with cones. -The Hotel will tell you that the vendors are outside, thus not their responsibility, however the vendors are all the reasons we won't return. High food pricing yet poor quality, inconsistent Starbucks service, and refusal to honor the quality of their work. It is obvious this hotel is only living off their name and location bc there are few redeeming qualities of the hotel. I could have stayed at any of the other Hilton brands just a stones throw away but I stayed at the Doubletree because it was supposed to offer a service and luxury that the more affordable brands do not but we were sorely disappointed. There are other "Universal Approved" hotels that offer the Shuttles and are actual resorts like Hilton Orlando (which has a lazy river, spa, and the shuttle for their "resort credit" and an incredible buffet) . I would not recommend this hotel, especially if you're a Diamond member. You can totally do better and get more for your status at any other location. Tf
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Avoid this hotel. Don't expect consistent housekeeping. Food options are quite limiting.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTUniversalOrlandoGM, General Manager at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Responded 3 days ago
We truly appreciate your detailed feedback. It is disheartening to learn that we didn't meet your expectations. We're glad to hear you found our location convenient and the pool area well-maintained. We take pride in these features and are always happy when guests appreciate them. However, we regret to hear about your experiences with our rooms and selections of our food. We strive to provide our guests that homely and comfortable atmosphere and understand that inconveniences such as unexpected odors or subpar dining options can impact your overall experience. Your mention regarding the room utilities, decor, and bedding conveys to us that we have areas to improve upon to ensure greater comfort and luxury for our guests. Similarly, your feedback on our partnered vendors' offerings will be shared with them in an effort to enhance guest satisfaction. We believe in continuous improvement and your feedback is integral to that. While we respect and understand your decision, we still hope to get another chance to redeem ourselves. We appreciate you taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bhavini V wrote a review Jun 2023
Mumbai, India22 contributions35 helpful votes
Hotel's Favourite
It is perfect location to universal studios just walking distance 10 mins and has Starbucks in it It is even 5 mins walk to Walgreens too and few restaurants also walking distance So a better place to stay and enjoy without worrying about transportation It even has an ice cream parlour and a restaurant in it as well So a total good package
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from reviews+dtuniversal@thesocialstation.com, General Manager at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Responded 5 Jun 2023
Thanks for sharing your feedback with us! Its fantastic to see how much you enjoyed your recent stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We strive to provide our guests with a very comfortable and modern environment. We look forward to hosting you again, in the near future for another outstanding experience. Thank you again for taking the time to share your feedback, and we hope you have a fantastic day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matt T wrote a review 11 Mar
1 contribution
I am the sponsor of a university group and we were attending a conference in Orlando at the Doubletree by Hilton. Our group was large, requiring five rooms. Apparently, I have very little understanding of how to make a reservation, so we ended up with multiple reservations at different rates requiring us to move rooms halfway through our stay. Armed with this incompetence, I went to the registration desk with a helpless look on my face and met a Front Office Supervisor named Linda Carter. I was embarrassed by the situation and knew this was going to be a challenge, but I asked if "Ms. Linda" would help me straighten out my predicament. She gave me a long look and then tackled the problem with mastery, working through her break, showing patience and kindness to me in ways I have rarely felt on trips like this. Not only that, but her quick wit and sense of humor were delightful. When we couldn't finish that night, she told me to come back the next night and she would help me again. After a day at the theme park, I knew I had to get back before her break. I did not want to mess with Ms. Linda! When I arrived I learned she had tried to call me to make sure I was coming in. That she would care that much to ensure my stay was successful was baffling to me, but I have come to understand that this is just how Ms. Linda operates. That process went well but then I had a curveball to throw her. She didn't flinch. She said she would absolutely help me and then called in reinforcements, the other Front Office Supervisor, Lacy Cannella, who is another beautiful soul who made my continued lack of planning seem like an easy problem to solve. Together they expertly took care of my issue with grace and ease. Through this experience I learned two things: 1) Have someone else make my hotel reservations and 2) There are still people in the world who treat total strangers with dignity and respect (even incompetent projects like me) and two of them work at Doubletree by Hilton.
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Date of stay: March 2024
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTUniversalOrlandoGM, General Manager at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Responded 6 days ago
MatttK4854MV, it's wonderful to hear about your exceptional experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Your kind words about Linda Carter and Lacy Cannella's exceptional problem-solving skills, and their delightful wit are truly appreciated. We believe that the warmth and dedication our team members provide are just as important as our accommodations. We're also thrilled they could support you during your stay, ensuring a smooth visit despite the booking challenges. It's heartwarming to hear such profound appreciation from our guests and we're truly looking forward to welcoming you back on your next university group trip.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kenneth R wrote a review 2 Mar
Greater London, United Kingdom49 contributions34 helpful votes
Stayed here for 4 nights using Hilton Honors points as we were visiting Universal. The hotel is ideally located for Universal but, beyond that, I’m not sure I can find much to recommend it. The whole place feels tired and dated and it definitely feels more like a business convention location rather than vacation spot - it’s definitely not a “resort” hotel. Reception area is just soulless and the outdoor courtyard and pool area are pretty grim. Our room was clean enough (although housekeeping was sporadic) but smelled musty/damp when we arrived and definitely felt dated. The whole place needs renovating and I doubt I’ll return to this property, sorry.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DTUniversalOrlandoGM, General Manager at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Responded 2 weeks ago
Rosskross, we're truly sorry to hear that the hotel didn't quite meet your expectations. It's disappointing to hear you felt the ambiance was not quite up to your liking and the accommodations didn't feel refreshed for our valued guests. Our goal is always to create an enjoyable and comfortable experience for everyone. We respect your feedback and will utilize it for improvements. We truly hope for the opportunity to provide a renewed experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trixie-Beach wrote a review Feb 2024
Grand Bend, Canada77 contributions46 helpful votes
First impressions of a large grand lobby is the odd sight of guests angry and sleeping on the lobby furniture! Not a great first impression. Upon check-in found out you have to wait to 4pm to get a room assignment. We tried to enjoy the pool but it was in full shade by 2pm and windy. Even the little kids were cold and it was a warm day in Florida. Went out for a walk in the area and noted it’s not in a great location. I wont be going out after dark. Came back to the hotel and sat in the lobby with all the other annoyed guests. Finally everyone gets the room key at 4pm. Now everyone to trying to get up the only two tower elevators that actually work. Walked into the room and was hit with a damp smell. The room is old, you can hear every door bang shut like it’s the room with you. Dirty and stained carpets in the rooms with old dated furniture. They advertise a “Shuttle” to Universal but what they don’t tell you is that there are 4 shuttle runs that leave in the morning only and you have to reserve the shuttle. So now I have to spend more money on an Uber when I have to pay a $25 resort fee. Resort fee for what? I didn’t park a car and I don’t have access to the shuttle. I have never give a one star review but this hotel deserves it! There are way better hotels in Orlando!! Save your money and book anywhere else! The only positive thing is the staff seem friendly.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DTUniversalOrlandoGM, General Manager at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Responded 2 weeks ago
It's disheartening to hear about the less than perfect impression you received during your recent visit. Our aim is to provide all the amenities needed for a comfortable stay, and we're sorry you had some complications while experiencing ours. Regarding the inconveniences with the shuttle transport, we certainly strive to give clear information. Learning from your feedback, we will find ways to better communicate these details to our guests. We're disheartened that our decor did not meet your expectations and regret the discomfort due to the room’s condition. On a lighter note, it's good to know our team members were able to leave a positive impact. We wish you better travels in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Macklin Y wrote a review Feb 2024
1 contribution
Jasmine from the guest relations team was amazing! We had a great time because of her great service. The drinks were great and the environment was chill. Cool people and good vibes. Totally recommending to anyone looking for a good place in chicago!
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTUniversalOrlandoGM, General Manager at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Responded 4 weeks ago
Mackliny, it's fantastic to hear that Jasmine from our guest relations team made your stay so enjoyable at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted that our refreshing beverages and relaxed ambiance added to your positive experience. Your recommendation for others seeking a quality stay in Chicago is truly appreciated. We're looking forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NB V wrote a review Feb 2024
1 contribution
Great customer service by FRANKLIN. My daughter and I are staying at this DoubleTree hotel, and I wanted to take a moment to express my sincere appreciation for the exceptional service provided by FRANKLIN as the valet manager at DoubleTree Hotel. I want to thank you for your exemplary leadership and for fostering a culture of excellence within your team. Your positive attitude and commitment to going above and beyond for guests like myself make a significant difference in creating memorable experiences at DoubleTree Hotel. Thank you, Franklin, for your outstanding service and dedication. I look forward to returning to DoubleTree Hotel and experiencing the same level of hospitality in the future.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTUniversalOrlandoGM, General Manager at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Responded 4 weeks ago
Greetings 377nbv, it's delightful to hear your commendation for Franklin, our valet manager at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It's indicative of the high standards we strive to uphold, and we feel proud knowing we made a significant impact on your visit. Franklin and our team appreciate your kind recognition for their leadership, positivity and dedication in offering guests an exceptional experience. We can't wait to welcome you and your daughter back for another memorable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightsee49655996341 wrote a review Feb 2024
1 contribution2 helpful votes
Franklin thank you so much for your guidance in helping my family and me discover the best dining and shopping spots in the area was truly invaluable. Your dedication to ensuring guests have a memorable stay is evident in every interaction. Your kindness, professionalism, and attention to detail did not go unnoticed and greatly contributed to our enjoyable visit.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DTUniversalOrlandoGM, General Manager at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Responded 4 weeks ago
Sightsee49655996341, it thrills us to read your kind words about Franklin. We always aim to provide valuable local insights to make our guests' stays more enjoyable, and it sounds like Franklin certainly achieved this. His professionalism and dedication are indeed reflective of the high standards at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted that his efforts made a positive difference to your visit. Looking forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dana Pauslon wrote a review Feb 2024
2 contributions2 helpful votes
I stayed there in February upon check out I was shocked to find out they billed me twice. When I called to understand the situation, they said don’t worry about it. It’ll drop off in a few days. The money they pulled affected my ability to travel and they were not concerned one bit. If that wasn’t enough they had their employees trying to sell points packages in the lobby and bothering you. The hotel is old, the toilets didn’t flush well, the housekeeping is subpar. One of the worst Hilton I’ve stayed at.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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floyd n wrote a review Feb 2024
1 contribution
Jabari’s and Alex Martin at the Front Desk were excellent. On arrival current if you ever in Orlando this hotel you would like to stay in come on and stay kind people if you have a problem they will try to fix it to the best their ability great customer service
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTUniversalOrlandoGM, General Manager at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Responded 9 Feb 2024
Floydn87, it warms our hearts to know that you enjoyed your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Your kind words regarding Jabari and Alex Martin truly brighten our day, reflecting their sincere commitment to delivering top-tier service. We appreciate your endorsement and look forward to your return visit, promising to uphold our dedication to making your stay exceptional.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$151 - S$248 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton at the entrance to universal orlando hotel orlando, doubletree orlando, orlando doubletree, doubletree universal
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
742
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DOUBLETREE BY HILTON HOTEL AT THE ENTRANCE TO UNIVERSAL ORLANDO: UPDATED 2024 Reviews, Price Comparison and 1,038 Photos (Florida) - Tripadvisor

Frequently Asked Questions about DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Which popular attractions are close to DoubleTree by Hilton Hotel at the Entrance to Universal Orlando?
Nearby attractions include Hollywood Drive-in Golf (0.9 km), Universal Studios Florida (1.1 km), and Hard Rock Live (1.1 km).
What are some of the property amenities at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel at the Entrance to Universal Orlando?
Conveniently located restaurants include Bubba Gump Shrimp Co., Border Grill Fresh-Mex, and Cinnabon.
Are there opportunities to exercise at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel at the Entrance to Universal Orlando offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Hotel at the Entrance to Universal Orlando?
Many travellers enjoy visiting City Hall (10.0 km) and Jack Kerouac House (11.4 km).