tears in the comforters and when we asked for a cot they brought us one with dirt crumbs on it the matress on it was coming apart and the blanket they brought had many holes in it up to nickel size. We had an upgraded room with queen beds but everything seemed so small no room.

This is our second stay at this hotel. Overall the hotel is a great value.
Breakfast area was nice, but the restocking of the food could have been a little quicker. They do have 3 waffle irons which is always a big thing for us.
The room was spacious and clean, and the bathroom was well kept.
The thing I liked about this hotel last time and again this time was the employees. They all had smiles on their faces and were more than happy to help with any problem.
The bottom line is this, the room was clean, they offer a decent breakfast, the staff was very courteous, they have several outdoor heated pools with slides and hot tubs (it was freezing this time so no pool time for us), an outdoor bar by the pool, and a small basket ball court.

I would definitely stay here again (no second thoughts about it)!

My family and I recently stayed at this "resort" and have nothing good to say about the experience. For background, this was our third stay in the Kissimmee area while enjoying the local amusement parks. We're familiar with the rates for comparable hotels and will never stay at this location again. You're better off staying at a cheap $30/night or $150/wk motel, because that's basically what this place is for over 3x the cost.

First, we booked a 5 night stay with an entertainment package that was supposed to include a Kid's Eat Free card, a VIP Play for Less and Dine for Less card as well. Upon check in, they claimed they had no idea what those promotions were and would not honor them. Over the next 48 hours (while we were standing in line at the parks), several hotel employees bounced me from number to number absolving themselves of personal responsibility.

Second, the "free high speed internet" in the room is a farce. It didn't work. When we reported the problem, they denied experiencing any difficulties. Wireless is only available in the lobby. When I asked other guests if they were having problems with the internet in their room, they validated my concerns and confirmed that the internet in the rooms didn't work. Unless you have a smart phone, good luck getting on the internet in this hotel.

Third, the free shuttle schedule isn't very flexible. The drop off times at the local parks are well after opening, so by the time you get to the parks the lines are tremendous.

Fourth, the A/C unit rattled all night. If you wanted to sleep at a comfortable temperature, you had to sleep with ear plugs.

And finally, this isn't even a REAL Country Inn and Suites. Most hotel chains have a distinguishing characteristic that separates them from the competition. Country Inn and Suites is supposed to have fresh hot cookies out for their guests every evening for checkin. During our 5-day stay, cookies were only made available on 2 of the nights. That may seem petty, but to those with children who know the deal, this is a grave injustice. I even asked the employee at the desk one night about why there were no cookies. My question actually prompted her to do her job, and she quickly presented my kids with the basket of the stale cookies which were left out the previous evening.

From now on, we'll be staying at the Embassy Suites. There are several in the Orlando/Kissimmee area. For about $20 more a night, you get a free gourmet breakfast and an open bar every night. Who can argue with that?

We stayed here for Thanksgiving week and we just loved the place. We loved the breakfast, everyday was different. The staff are very friendly and helpful and went out of there way to help us with a billing problem. Problem solved pronto!!! Thank you for that!! The rooms were very nice, we enjoyed the clean comfortable beds and pillows. Very clean and cozy!! The pool was awesome and we got to enjoy a movie by the pool too. (Which the kids thought was the best thing ever). The only reason I only gave it 4 stars instead of 5 is because the carpet really needs to be changed. We actually had holes in it.and it was stained. But because everythng else was good I just overlooked that issue. All in all it was a great stay.