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All reviews room was clean plenty of parking nice lobby st charles desk gm
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Reviewed 21 September 2013

Maybe I've been to one too many Courtyards lately, but this one seemed to be simply average. The lobby was nice and fit the Courtyard mold, but the room was basic and average. The front desk was fine. The small refrigerator in the room kept cycling on and off throughout the night. It was an early start and breakfast wasn't available (other than a grab bag).

Room tip: This hotel is off the main road, so any room should be fairly quiet.
Date of stay: September 2013
  • Trip type: Travelled on business
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Thank Redleg93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this reviewResponded 22 September 2013

I am so glad to hear that you enjoyed our lobby. It does have a great look and feel to it. Just after the New Year, we will be renovating our rooms to match this look. We are vey happy to be one of the first Courtyards to receive the new Cynergy package. We hope you can come back and see in order to see our new look. Thanks for reviewing our hotel on Trip Advisor.

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Reviewed 19 September 2013

I felt that the rooms were a bit old and did not match the big splash and nice look of the lobby. The lobby is great and has the new Courtyard look. But I would rather the rooms be upgraded. Also if this is suppose to be a hotel for business users, there needs to be a better chair for the desk. I spent several hours in an uncomfortable chair at the desk in my room. Finally it appears that there are two sets of towels. Some of my towels were a bit old and rough. While some of the towels were newer and nice and soft.

I would like to point out that all of the staff was very nice and very helpful.

Date of stay: September 2013
  • Trip type: Travelled on business
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Thank Jamie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this reviewResponded 22 September 2013

Thank you for your comments about the hotel. We are very excited to let you know that we are scheduled for a room renovation just after the first of the year. We will be getting the new Courtyard Cynergey package which will match the contemporary look and feel of our lobby. We hope that your travels will bring you back to St Charles next year so that you can enjoy our new rooms. Thank you for taking the time to share your stay on Trip Advisor.

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Reviewed 11 September 2013

Recently, my son got married in St Charles, and we book rooms at this hotel. From months out as we were getting started to when we had 36 rooms book everything was awesome! The staff was always available to answer questions and provide outstanding customer service. They assisted in handing out guest gift baskets as they checked in to assigning shuttle times to the reception and back to the hotel at the end of the night. The rooms are very clean and well decorated. My new daughter-in-law and all 8 bridesmaid enjoyed one of their suites where they had their makeup done and got dressed for the service. It has been a month since the wedding and I am still hearing how wonderful the hotel and staff where from guest who stayed there. I would recommend this hotel for any occasion no matter how big or small. Thanks you!

Date of stay: August 2013
  • Trip type: Travelled as a couple
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Thank Vicki E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this reviewResponded 17 September 2013

I am so glad to hear you enjoyed the accomodations for the wedding. We pride ourselves in taking good care of our wedding guests as the day is so special to all. I am glad to hear the staff was very helpful and accomodating. Sounds like the girls had a wonderful time getting ready for the event. Thank you for sharing your experience for all to see. We were happy to be part of such a special day.

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Reviewed 27 August 2013

this hotel is just a bit out of the main intersections. located between St Charles and Geneva just outside Chicago. pretty nice updates. beautiful balcony views. but no breakfast included. clean and with nice staff.

Room tip: if you need adjoining rooms they are great. rooms on back side with balconies are quiet and have nice view.
Date of stay: August 2013
  • Trip type: Travelled with friends
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Thank rhprincess
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this reviewResponded 28 August 2013

Thank you for your wonderful comments about our hotel. Our lobby receives many compliments about looking very modern yet being very comfortable and spacious. I am glad to hear the staff took great care of you while you were here. Thanks for taking the time to share your experience on Trip Advisor.

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Reviewed 12 July 2013

We used this hotel for our wedding guests and for where I got ready with the bridal party. The lobby is really contemporary and large. Rooms were clean. And the staff helped me with my every need! They even helped fill my hotel gift bags because I was running late. I also had my bridal party and moms get ready with hair and makeup in the suite. That would be about 15 people and we had plenty of room. They brought us extra chairs, mirrors, and ice buckets. It was a great experience all around.

Date of stay: June 2013
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Thank Mstrmucklow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this reviewResponded 15 July 2013

Thank you so much for your kind comments about our hotel. We were so happy to be a part of your wedding day. Our hotel has the perfect lobby for groups to gather and talk. I am glad you and your family were able to take advantage of it. Having the extra meeting room space to get everyone ready can be a big plus on a hectic day. I am so glad everything worked out so wonderfully. Be sure to come back and see us on your 1st Anniversary. Congratulations to you and your husband.

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