We stayed at this hotel for 4 days. When we checked in, our television remote did not work. We asked the front desk to fix it..they had no idea what to do. Various attempts at getting a remote went unanswered. The king sized bed was horrible. It sank in the middle, and the top of the mattress was much lower then the bottom. We managed by putting the sham pillows under the mattress AFTER we flipped it. Very uncomfortable. Room service was ignored for two mornings. The staff is very friendly, just not very competent. We won't stay here again. No way.
- Regency West Plains
