Other reviews have given detailed descriptions of the rooms so I'll focus on a parent's point of view. I wrote a few days ahead of time telling them when we were arriving and to request a pack-n-play but there was no response. After checking in, I called housekeeping and they brought a crib with a bumper and sheets within 30mins. It came with a box of sample-sized J&J shampoo, body wash, lotion and Desitin, which was such a nice touch!
The Venezia Bella suite was spacious enough for us to tuck the crib away in the sitting area and we could still move freely about without disturbing our child. The large room also meant we could shower while he was sleeping and not worry about the plumbing waking him.
It is a split level room and there was space in the entry hallway to stow our stroller.
We decided not to upgrade our room to one with a view for $45 and landed on the second floor with what seemed to us a decent view of the smaller pools! We didn't hear any music from the pools and the walls were sufficiently soundproofed for us not to be bothered by any other noise, nor for us to bother other people with ours!
Bouchon, a french Bistro, is located right next to the walkway to the Venezia tower suites and they serve breakfast from 8am with a to-go option. We had amazing french toast and a yummy croque madame in our room to start the day. Oh, and a pecan sticky bun and pain au chocolat!
If you are entitled to a Carnevale Passport when you make you booking (ask for it at the front desk! They didn't give us one till we pointed it out, and the one they gave us had a coupon torn out already!), there are numerous vouchers/coupons for discounts. There's 25% off Bouchon for example, and a free ride on the Gondola. 20% off Canonita and Canaletto that others have reviewed. This is valid till 9/9. There are frequent parades of masked actors, opera singers, stilt walkers, jugglers and it was fun for the adults to watch too.
One huge downside was that the wifi was very weak and we had to log in with our room id every time we connected. Internet pages took forever to load and there were frequent server time-outs. Cellphone service (AT&T) was pathetic and resulted in lots of dropped calls and frustration. If I was here on business I'd be pulling my hair out.
And by the way, they eventually responded to my email request on the *second* day of my stay, and said they would send a crib when we arrived but there were no sheets provided. Er, ok. If you say so. But the crib sitting in my room right now kinda says otherwise... The generic responses from the management on tripadvisor make me wonder if they take any of this seriously.
Overall, The Venetian is a well maintained property. Despite it being one of the slightly older hotels on the Strip, it still looks great and this will be one of my top choices for a return visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 July 2012
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Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay. Still, I am disheartened to learn that your stay was not a complete success. Rest assured that your comments are taken seriously and will be forwarded to the appropriate department leaders for review.
Again, we truly appreciate you taking the time to share your experience. We hope to host you again and we all look forward to your return.
The Venetian|The Palazzo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC