Thank you for staying with us.
I’m sorry you had trouble finding us, but we are located right at the main crossroads in the very center of the downtown and the inn has very adequate signage. Directions are also posted on our website. Phones are provided at each entrance that serve as our doorbell, so there was no reason for you to have had a hard time getting assistance.
I personally inspected your room and the only housekeeping issue I could only find was dusty window sills. I apologize for the oversight, but in this part of the world, dust is a constant challenge. Otherwise, the room is exceptionally clean. We maintain a monthly schedule to wash comforters and more frequently as required. If you found something that was not up to your expectations, I wish you had brought it to my attention at the time. The insulated glass is starting to internally fog, but I can only wonder if perhaps you thought the glass was dirty. We take housekeeping and cleanliness very seriously.
Breakfast is typically fresh, plentiful and delicious. We were training two new employees during your stay and I suspect they may have gotten a little behind.
The Santiago room features original 19th c. icons as well as fine art, artifacts and furniture from Spain and Old Mexico, items that most guests are surprised to find in a guest room.
To see what wasn’t mentioned in this review, please visit our website!
Paco