We have been going to the SNC since it opened, have been through the original design and the renovations. The rooms are not fully serviced by staff, the renovated rooms are dirty, we continue to find clipped nails/bottle tops/ discarded garbage on the floor under the bed skirt or behind the sitting chairs. The dust is building up on the furniture - stand up on a chair and have a look at the top of the entertainment unit. Finger and head prints on the windows, carpent not carefully cleaned etc. Recently I called the Room Supervisor to come to the room to inspect what had not been cleaned, and the EXTREMELY strong smell of cigarette smoke that had a stench between smoke and dry urine. I stated to her that this would not happen if the room were properly inspected, clearly some of the cleaning staff were not full filling their duties. I would suggest that you wash all the glasses and cups in the room before you use them, they are not replaced by the cleaning staff, they are simply run under some water in the bathroom sink, dried with the same towel that is used in each room and placed for your use - REALLY!
What is up with the Players Card Point System? I need the help of members of this group to understand how this system works, we have been coming here since it opened in 2006, and in the past few years the points that the individual slots readers show is NOT the number of points that we have when we check at the Players Kiosk? In our last venture we found that we had 21 points when we were playing, we checked several times on a few different machines, all said 21 points, we went to bed and checked with the Players Card Staff the next day. First off, what is up with the need for the staff to pull out a calculator and start putting in numbers? Either a system software program tells them we have 21 points or we don't! So here is where we go off the rail, the calculator comes out, the staff plug numbers into it and the 21 points drops to 10? How? This is NOT the first time that this has happened, and the answer always remains the same, we have the lesser than the gaming machine stated we had. At the end of the day, we get free rooms so what can we say. If any member of this forum can help us with this point system and whether they know if this has ever been addressed with the New York State Gaming Authority, I would be very interested in learning what you may know. Thanks
Ask for a room on a high floor facing the Canadian side
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