Our hotel stay was part of a tour booked though an agency, so i have no idea how to compare to other hotels in the area.
The location was good, the pool is very nice, and so is the big garden.
The rooms overlook both.. good view.
But there is a long list of problems :
- when we arrived with our voucher they had no trace of a reservation. We were lucky they had another room available, especially as we arrived late. Of course, no excuses.
- we got to the room, and there was no TV.. it was removed from its place with the wires showing.. "the storm damaged our system.. no, other rooms have no tv either".
- then i inspected the door, and there was one of those infamous one button locks that i always see in medium range hotels, which feel so cheap and ridiculously easy to open. That would have been ok if there was not a large space in the wood of the door around the lock, space between door and the wall. A space large enough to slide something and force the door open. Which i did from the outside in 2 seconds with a plastic card (phone card, credit card whatever). Ridiculous ! And scary.
I did the test again in front of the unfriendly receptionist who at that point turned rude and hostile because i made him feel like an idiot, and showed him the problem he pretends to ignore.
So i asked for another room. Slightly less damaged door, but i guarantee you that in 30 seconds with something harder like a screwdriver, i'd get inside too.
In fact, if you walk in the corridor and look at other rooms, you notice that a lot of them have been "visited"...
- then we had to call the reception again, because we didn't know how to turn on the aircon. Problem, the phone was not working. so here we walk again to the reception for the 3rd time !
They sent us a guy who was nice but who stayed for like 25 minutes in the room working trying to fix the phone. He did not make it. So i asked him to leave so we could at last have a rest.
I felt like i was a "beta tester" of the hotel, doing THEIR job of maintenance, except i was paying for the room.
- last annoying thing, there was no electricity plug to be found in the room.
Only one razor plug in the bathroom.
Thinking to recharge your mobile, your camera, your laptop ? Only one at a time..
In general the room looked nice, but like another reviewer said, too much concrete.
The food at the breakfast was ok, the staff at the restaurants were nice (they expect tip like always).
The lady at the reception during the day was nice, unlike the guy in charge the night before.. but for all the problems we had, all she could give us was to check out one hour later, 1 instead of 12, how generous, how flexible.. so we still had to wait for our pick up for 3 hours outside of our room.
Of course the obvious reason is they have to clean the room before they give it to other customers, but the hotel looked like 80% empty at the time we came, i doubt that it would have been full the next evening..
And when our pick up finally came, the evening guy had taken his shift, and he didn't help us with our suitcases.
They sure will not see us again, and i don't recommend to go, unless you have to, and beware to your property inside the room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC