Management invisible: not once were we asked if everything was OK. Simply disinterested management. Very dated rooms and furnishings for the price. Not an upmarket experience at all and certainly not worth the price. Quite insulting to charge so much ($200+) for such old hat. The owners should be ashamed for promoting this as "modern 4 star luxury" on their website: www.sailsonhorseshoe.com.au
The propery is a time warp and really only "modern" if you were to turn the clock back to the 1980's. TV is actually LCD but cheap along with cheap DVD player (and yes video player just in case you brought along your old video collection from the 1980's!)
Wall mounted ir-conditioning units dusty and dirty giving a very poor impression; split system air conditioning compressors just outside bedroom window (just in case you like a noisy hum to lull you to sleep!) Very dated style kitchen and cheap appliances: dirty bench-top under microwave, old plastic pedal bin; stove, fridge, dishwasher, sinks, tap fittings, cutlery and crockery all cheap and dated. Old faded carpets; old lounges and chairs; grubby cheap plastic balcony chairs; old washing machine and dryer; beds oldish but adequate; dated sheeting, pillows and poor standard camping style doonas ; dated bathroom, old weathered chrome tap fitings. Cheap iron and board and so it goes on. No visble heating if you were ever to get cold in winter. Even air-conditioners seems to be cooling only. Really-dated everything!
Cleaning superficial. Nothing seems to have been moved for a thorough clean in long time. Common Grounds OK, clean but uninspiring. Location is excellent-beautiful beach across quiet road- but that is about it for the positives. This property needs urgent refurbishment. Look elsewhere.
Room Tip: All villas seem fairly equal and have sea views
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 July 2011
Thank you for your invaluable feedback. We at Sails are committed to one hundred per cent guest satisfaction. We regret we have failed to meet your expectations but we are also surprised and confused by your comments. We were unaware of your concerns until we saw this review. Had you advised us of your disappointment while you were staying with us we would have worked with you to make your stay an enjoyable one. Our guests tell us Sails provides a relaxing, enjoyable and high-quality getaway and we remain committed to maintaining our high standards of accommodation and service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC