Stayed last night in a twin bedded executive room with my sister. Went for a girly break ,spa treatment,dinner with champagne and a lot of nattering to recharge batteries before the christmas frenzy . Fantastic ! Room was excellent, spacious and tastefully decorated , clean and fresh, comfy beds, beautiful views across the countryside ,luxurious bathroom well stocked with toiletries. Facilities for tea coffee etc. Staff were welcoming and helpful and we were asked if we needed any further supplies in the evening when housekeeping staff offered to turn down beds. Wonderful meal in the restaurant with a great selection on the menu. We were given canapes and appetizers as well as our 3 course meal plus coffee and petit fours, champagne kept on ice during meal. Perfect service from the charming maitre d and all staff . Delicious breakfast in the morning. When checking out the reception staff said we were still welcome to use the health club during that day and told us we did not need to rush off. We had booked an inclusive package for a remarkably low price but we were made to feel really special by everyone . I live fairly locally and have stayed here before as well as having visited to use the restaurant ,I hope to return soon ...Wedding Anniversary in January (Hope my husband is reading this)

Stayed last night in the Executive room ( number 1 ) Room was lovely, comfortable large bed, bathroom fully stocked with lots of products,towels and flannels. Staff were all friendly and helpful, probably spoke to over 10 of them whilst taking a walk around the hotel and all of them greeted us with smiles and held doors open and spoke to us. Not one of them appeared snooty or had any lack of the understanding of the English Language.( cannot understand this negative feedback about the staff, did other guests who have complained actually stay at this hotel ?? )
We dined in the restaurant and the food was outstanding - absolutely top quality service, very attentive waiter.
We asked for an Ice bucket and champagne glasses to be bought to our room and then changed our minds later about the time we wanted it, not a problem, as the staff said, it was our perogative to change our mind.
I asked to see the menu 4 hours prior to us having our meal and staff went to the restaurant and came back to the lounge and presented it to me to view. nothing appeared to be too much trouble for them.
The only problem we had was the noise we could hear at 2 O'clock in the morning of a screaming banshee who had obviously had too much to drink, but that is not the hotel's fault.
Anybody wishing to go, do not be put off by the negative's, we have stayed in top quality hotels in this country and abroad and feel that this hotel and it's staff deserves to be credited and praised for all their hard work.

We booked a junior suite for two nights' stay with our one year old daughter. The room was well presented (although a little small for a suite) and the breakfasts very good but everything else was a bit of a disappointment, largely because the staff seem poorly trained.

1. Shampoo and shower gel were not replaced by cleaners, even though they were running low and we had specifically asked staff to do this. Same with coffee, biscuits etc.

2. We asked twice for a small flannel so we could bath our daughter. On second time of asking someone left a large bath towel. We gave up at that point.

3. Asked the hotel to book a taxi and were told this would take 20 to 30 minutes. After 40 minutes with no update I asked reception to phone for an update. The receptionist hung up whilst still ringing on the first attempt as the duty manager wanted to speak to her. When she did get through the taxi company told her a taxi had already arrived and had been sent away. It would be another 20 to 30 minutes for another one.

By this time I'd lost any remaining confidence in the staff so phoned for a taxi myself. The duty manager was apologetic and tried to help but didn't really get the problem. He tried to help by phoning another taxi even though I'd said that we had arranged one ourselves. He didn't bother cancelling this, even though I'd said I didn't want it and then seemed to take offence when his taxi arrived and we didn't get in it.

He was adamant that the only recompense he would offer was either to pay for our taxi or for our £21 drink bill, which he grudgingly did.

Shame, because with proper staff training, this could be a good hotel, albeit one I would not risk going back to.

Stayed here to manage a meeting. Fabulous place, but a bit tired. No conference staff were available to advise and help. Internet didn't work properly. Staff didn't understand basic requests in English. Lunch was an hour late due to miscommunication between staff. However, the bar manager was brilliant rushing around trying to sort out the issues and deserved a medal.
If the hotel wants to promote itself as a hotel that can manage meetings, it needs to up its game.