Me, my husband, and my son stayed at the Inn for a week while I had surgery and recovered. While our room was a bit tight, the house was clean, neat, and ample snacks were made available to us. There was a slight disconnect regarding housekeeping as to whether or not they would make our beds but it eventually worked itself out once I requested it. Originally we were told by Jeff and Claudia, the Innkeeper, that she would not charge us for the night I had surgery, as my family spent the night with me in the hospital. I even confirmed that once we first arrived. Well, I was disappointed to find out they they did charge our credit card for that night claiming that they could have rented out that room to someone else (which I doubt because the inn was very quiet) and refused to refund us the money. Both Jeff and Claudia later sent me an e-mail trying to justify why we should have paid for that night mentioning the less than stellar weekend breakfast, free rollaway bed,and reduced rate which had nothing to due with their promise to not charge us in the first place. This enitre situation was very disappointing. It is sad that this B&B made us a promise and failed to keep their end of the deal. I had planned to stay there again, but will not due to the dishonesty of the staff. If you stay at this B&B, please be mindful of the charges on your credit card and be sure to get any promises in writing.
Our stay did not have to end this way.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 March 2011
I'm sorry that this response is almost 3 years in coming, but I would like to take a moment to address your review.
I understand your frustration at the situation as I was dismayed to see it as well. I can assure you that policy has been adjusted to prevent this from happening again. In speaking with Claudia I would like to point out that the agreement involved the night in question: was that your family would stay with you that night as you recovered, and their items would be removed from the room. Your items were not moved out of the room and we were not about to rent the room with your items still in there. as it was understood they would be returning again the following evening to stay again.
Mistakes are made, and we have double charged/overcharged guests in the past. However we fix them when it is our mistake.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC