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Reviewed 21 May 2013

Our family of 16 had reservations for the Mother's Day Brunch yesterday. We were very disappointed and will not be returning. To start off, we were greeted with "we are booked solid so be conscious of your time". The entire brunch felt rushed even though we had to wait on them to put in an omelet order because they weren't sure how this was to be handled. Syrup was not out and had to be requested. They put out one single tray of chocolate covered strawberries and would not bring out anymore once they ran out even when asked and mentioned that we didn't even get one. (We had the 930am seating). Coffee refills were scarce and on a delay. Rather than bring out a full pot of coffee to refill the whole table, they only brought a new cup of coffee for one person and it was on a 15 minute delay. The coffee refills were filled with coffee grinds. There was a hair in the shrimp. They included the tip which was fine but they tipped on tax. Overall, there was a stingy, rushed vibe and we will not be returning.

UPDATE: I finally spoke with the owner after leaving 3 messages. She understood our concerns and assured me that she was a fair person and would be taking care of it. She said she would be calling me back. It's been over a week and I have not heard back from her. What a disappointment.

Date of stay: May 2013
  • Trip type: Travelled with family
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8  Thank Stacey433
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2013

The Brick used to be lovely but has really gone down hill. In a few words: bathrooms were dirty upon arrival, bedding was old and soiled, window was broken in our room and couldn't be shut, no iron in our from and couldn't even locate one even after multiple requests. When these issues were pointed out to management they seemed not to care. Honestly it seemed like we were inconveniencing them with the issues. The icing on the cake was that we were denied our last breakfast which was included in the cost of our room because of a reservation only Mother's Day brunch. We never received any notification that we couldn't have breakfast during a certain timeframe nor did they apologize for the inconvenience. Skip the Brick, go to the Temperance house!

Date of stay: May 2013
  • Trip type: Travelled with friends
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4  Thank Eshley-1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gold2006, Owner at The Brick Hotel, responded to this reviewResponded 31 January 2014

Just to let you know, Temperance is now closed. The breakfast was served until 9am and this was communicated to all guests the night before. However, the guests stated they did not get the message. We apologize for any inconvenience. It was Mother's Day Brunch for us and we were heavily booked. We hope you will give us another chance.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2013

This hotel is history incarnate, being 249 years old. While it still maintains its historic feel and the rooms are attractive, don't look too closely. The cleanliness of the rooms is marginal. Ripped bedding hangs to the floor, ceiling have water marks, and toilet seats do a slip-n-slide. The TV has one channel -- how quaint. These rooms are in need of some TLC.

And what a shame that the first person you meet at the reception desk greets you in a T-shirt and jeans with several holes and shreds in them. Now, the restaurant staff were nice and neat, so why have your greeter dress like she's going to a rave?

And I didn't quite understand the difference in room pricing. My friend had room #202 and I had #201. I paid $20 more a night for my room and I couldn't figure out why. Rooms and bathrooms were very close in look and feel.

On the plus side, we were pleased with the food at the restaurant. The Brick includes breakfast although a very limited menu and you will pay $3 for bacon. We did have dinner there one night and the meal was very good and reasonable. The service in the restaurant is good too.

So, for the price, which was reasonable, the hotel has it's positive points and a fabulous location, but it's not The Ritz.

Room tip: Rooms facing Washington Street get a lot of street noise.
Date of stay: May 2013
  • Trip type: Travelled with friends
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Thank Scriptspring
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2013

Food took forever and the restaurant was empty! Once we finally got our cold food and asked for a second round of drinks the bar was "out of what they needed" to make our drinks. When we finally received our bill we had been charged for a bottle of water that the server acted like was complimentary. The management did nothing to help settle the situation so we paid it and left. We will never go back again!
The restaurant used to be busy years ago but it seems management has changed that and I can see why!

Date of stay: December 2012
  • Trip type: Travelled with friends
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5  Thank MargaretW221
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2013

We were sent here as an Anniversary gift from our children. They scheduled us for massages at the new Hand & Stone in Newtown, PA (which was wonderful enough) then had us in for brunch at the Brick Hotel. I have to mainly stick to a gluten free diet while my husband has no limitations. The multiple options were wonderful & there was never a concern about not finding appropriate things to eat. My husband extremely enjoyed the french toast with the caramelized bananas. We can't wait until next year when maybe we'll be sent there again or if we can afford a night out it would be such a nice place to have a romantic dinner!

Room tip: We did not stay over night although we knew our children wanted to arrange it as part of our Anniversary gift. We only had brunch here & were not let down in the least, it actually exceeded our expectations. The Brick Hotel is a historic gem in Newtown, PA and it's certainly worth stopping at even for a nice lunch! I'm just sorry we cannot comment on the rooms although some do look quite lovely!
Date of stay: February 2013
  • Trip type: Travelled as a couple
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Thank flyerschik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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